Harrod Horticultural Reviews

4.6 Rating 11,160 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hazel hurdles I ordered are robust and useful. There was a delay on their delivery but HH kept me informed all the way along.”

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Posted 8 years ago

“Excellent service, excellent quality products”

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Posted 8 years ago

“I've used Harrod Horticultural several times and have always received good service. I was pleased to be able to buy spares for my fruit cage, which was going out of shape after 6 years, to restore it to original condition.”

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Posted 8 years ago

“As always, my order arrived on time ( Nemaslug). However, it would be very sensible to ask any supplier of yours who then sends on an order to a customer, to state that the order was actually placed with YOU. Yesterday received a very surprising email from an unknown (to me) company saying that my beans and peas were about to be dispatched! I had no idea what on earth was going on! The 'problem' was quickly sorted out with them but it would be worth your while to think about this. The order had been placed with you some weeks ago and i initially thought I was being scammed as I had absolutely no recall of the second part of my order, only the Nematodes which came directly from you.”

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Posted 8 years ago

“The large hoops with extender legs are excellent--very happy as they have kept the pigeons off our cavallo nero. Delivery arrangements, though, could be improved although Beverley on the switchboard and the driver who finally turned up were very helpful. An on-line tracking service would be a great help for those of us who cannot always be in to take delivery and sufficient space when ordering on-line to explain about alternative delivery to a 'safe place'”

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Posted 8 years ago

“We have had the slot and lock cages with butterfly netting for around a month, and are pleased with them. Our bean and pea shoots have been protected from birds. We've had to change the nets now we have taller canes in there, but the cages are still helpful for holding the new nets around the sides to keep pests away.”

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Posted 8 years ago

Thank you for your review and your order. We are very sorry to hear that the Slot & Lock Kit which you have received is not very stable. We have attempted to contact you to resolve this issue however have been unable to get through. Please can you kindly contact Customer Services on 0333 400 6400 to discuss this or alternatively email customerservices@harrod.uk.com with a convenient time to call you. Please accept our apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 8 years ago

“Always get good service”

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Posted 8 years ago

“Very easy to put together but be careful re the height as it is taller than I thought it was going to be”

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Posted 8 years ago

“Nematodes arrived on time and look forward to the next lot. Video useful too.”

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Posted 8 years ago

“Very pleased with the quality. Exactly as described”

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Posted 8 years ago

“Very prompt service and a reasonable price for my item. I will be purchasing other goods soon.”

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Posted 8 years ago

“Very good service, efficient delivery. Delays with 2 of the raised beds, which were out of stock due to demand. Overall, the quality of the items ordered was good, but the screw holes were in the wrong place on 2 of the wooden planks supplied, and the 4ft planks were of a poorer quality than the 2ft, 6ft & 8ft ones, and were noticeably narrower.”

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Posted 8 years ago

“As usual Harrod's stuff did what it said it would. The frame is good and sturdy, looks fine. Ordering and delivery worked smoothly as usual. Sue Paskins”

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Posted 8 years ago

“Good delivery sevice. I have not yet assembled it but it looks good quality for the money.”

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Posted 8 years ago

“MY ORDER FOR AQUAPLANCTON After just receiving you e-mail I realised that I had not used it yet, so I got most of the oxygenating plants out of the pond (as there was so much of it ) and opened the brown bag , got out the inner bag and opened it when all this white powder came pouring out all over me and my shoes. The bag containing the powder had a hole at the bottom, so as you can imagine most of it was over me. As it was so expensive, I am quite upset that I have lost most of it. 13/4/16 Amended review. I received a telephone call from you this morning telling me that you would send me another bag of the above. I am delighted with your quick response.”

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Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team and the item has been replaced. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Longrow super cloches are not as illustrated in the catalogue. PVC panels are flat and not corrugated as illustrated and described in the instructions”

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Posted 8 years ago

“Having just written a review complaining of how my missing delivery was handled by Harrod Horticultural, I am now writing to correct my previous review. Despite the Customer Service representative saying that the replacement delivery was sent out by Standard Delivery it was in fact sent out by Express delivery and I have now received it, 3 working days after I reported the delivery missing. Less disappointed than I was.”

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Posted 8 years ago

“The wooden corner supports/joints could be made of a harder wood tendency to split when being screwed into. Apart from that no real problems.”

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Posted 8 years ago

“ordering very easy ,very good products delivery was a issue was told any time upto 3pm at 2.50pm got a call saying was running late could be 2 more hours not impressed”

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Posted 8 years ago

“Good quality and fast delivery”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,160 reviews