Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service and the prompt delivery. The popadome is good. Also pleased that you were able to sort out the problem with delivery charges and our post code. Agriframes and Two Wests deliver to IV30 postcodes at their standard rate. I know that we are a long way from Lowestoft because we regularly have holidays in Walberswick. But we are on the main A96 trunk road from Aberdeen and your courier should not have a problem with our location. I hope to be able to order from you in the future with the standard delivery rate. If so I would purchase again and recommend you to others. Chris Toon”

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Posted 10 years ago

“Don't normally do reviews bit I thought I would on this occasion. This would have been a 5 star review had it not been for the courier issues. I was supposed to receive 3 parcels but only 2 came. I spoke to the customer service team who were very helpful indeed. In my opinion the service I received from Harrod Horticultural was great Great company, great product, let down by the courier company”

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Posted 10 years ago

“The obelisk took a awfully long time to arrive . The obelisk though is superb and very sturdy”

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Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“As we have big problems with slugs living in Wales so far nematodes seem to work.”

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Posted 10 years ago

“Arrived promptly and meets my needs”

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Posted 10 years ago

“Following initial disappointment with delivery time Harrods promptly replied to my first review and have been very helpful in rectifying the problem. Good customer service!”

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Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“Very quick and efficient company and products are very effective.”

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Posted 10 years ago

“Not a lot to say about a piece of bent wire !! BUT it is nicely bent , strong , good quality steel and rusting to a 'natural ' finish. Pricey , but the service was swift and saved me a lot of time .”

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Posted 10 years ago

“Product choice is good, delivery charges for small items that fir in a small envelope need revising.”

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Posted 10 years ago

“My issues were resolved speedily and efficiently once I raised them and I would like to thank their customer care department for facilitating this.”

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Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and understand that these issues have now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Items I bought are cheaper elsewhere ,but free delivery (because I had made a recent purchase ) and prompt delivery made it more convenient.”

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Posted 10 years ago

“Allotment raised beds are very good quality (although quite expensive, probably worth it). Delivery was not up to Harrod Horticultural's normally excellent standards (delayed and poor information regarding despatch).”

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Posted 10 years ago

“The compost bin will be a very good replacement for my old "ex-pallet" container which was homemade and after many years rotten. Your allotment product is superior in all ways and if the compost results are as good as I had with my old one I shall be more than satisfied. Thank you for your prompt response to my order which arrived in excellent packed order.”

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Posted 10 years ago

“Early days yet but I have to admit it appears to cut down the moggies digging up our lawn and leaving presents so it is effective.”

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Posted 10 years ago

“Delivery a joke. Not HH's direct fault but surely there are more reliable carriers? I bought link beds. Would have been useful if someone had read my order and got back to me as I ordered too many of one component, and not enough of another. Instructions scant. You know, you can use the back of the sheet of paper to expand the instructions. What's is the illustration bottom right supposed to show? Shameful in view of modern technology. Why would anyone order a straight link except to join two lengths? So why not incorporate the holes necessary in the manufacturing process rather the client struggle?”

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Posted 10 years ago

“Extremely competitive prices, quick delivery”

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Posted 10 years ago

“As you may remember the delivery agent managed to deliver half of our packages to the wrong address but your follow up action was fine and our fruit cage looks splendid”

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Posted 10 years ago

“Product is great but unfortunately the carriage charged was excessive. I selected standard postage at £9.99, but was amazed to see I was charged £19.99.”

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Posted 10 years ago

“Goods despatched & delivered promptly. My only criticism is that promotional emails are received far too frequently, almost daily, such that I'm likely to ignore them or consider unsubscribing. Once or twice per week would be more reasonable.”

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Posted 10 years ago

“These lights are small but work well & are good value for the money, Thanks.”

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Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews