Harrod Horticultural Reviews

4.6 Rating 11,159 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely competitive prices, quick delivery”

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Posted 8 years ago

“As you may remember the delivery agent managed to deliver half of our packages to the wrong address but your follow up action was fine and our fruit cage looks splendid”

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Posted 8 years ago

“Product is great but unfortunately the carriage charged was excessive. I selected standard postage at £9.99, but was amazed to see I was charged £19.99.”

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Posted 8 years ago

“Goods despatched & delivered promptly. My only criticism is that promotional emails are received far too frequently, almost daily, such that I'm likely to ignore them or consider unsubscribing. Once or twice per week would be more reasonable.”

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Posted 8 years ago

“These lights are small but work well & are good value for the money, Thanks.”

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Posted 8 years ago

“Very good ordering service unfortunately the courier used delivered on the wrong date , and the screws supplied were inferior quality .”

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Posted 8 years ago

“Pleasure to deal with. Thank you”

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Posted 8 years ago

“Easy to put up and looks good”

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Posted 8 years ago

“shelving: very good product except plastic "feet" very difficult to fit and many shattered”

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Posted 8 years ago

“The items I ordered were expensive. A plant support and two obelisks and a metal trellis panel however the quality and size of the items was exceptional, I also liked the fact that very sturdy pegs were supplied with the obelisks to fix them securely to the ground. They will look lovely when clematis and rose grow into them.The reason I have given four stars is the items weren't in stock and I had to wait for them and wasn't really kept informed of delivery dates.”

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Posted 8 years ago

“Received on time .. I did ring up to replace item, but couldnt be bothered in the end although no problem with doing that. Had a rough handle on my trowel , but my son rubbed it down which took seconds n also gave it a quick coat of lacquer, my own choice of preserving the handle if I leave outside .. Wanted a trowel like this for AGES ! Very nice ..hope to use for the rest of my life daily!”

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Posted 8 years ago

“I was very happy with my recent order, with regard to the ordering process online, the delivery arrangements and information, and the product itself. However, I have subsequently had to unsubscribe from Harrod's email list. I had been getting emails at a sensible rate (every few weeks at most) but after my order I was inundated with endless repetitive emails. This has been counterproductive - I will not see further information from Harrod's, and I'm unlikely to make further orders in the near to medium term if I am to be bombarded with unwanted emails once again.”

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Posted 8 years ago

“Greenhouse Staging - Two Tier Read the instructions twice then set about construction. Following the guide and keeping the nuts loose on the bolts I was able to put the ensemble, (5' 8'' length) together on my own. Already constructed a wooden perimeter base to the size of my greenhouse (8' length) and filled with pea shingle so the Aluminium Greenhouse Staging Foot Plates came in handy to distribute the load and maintain stability. Really pleased with the finished product all trays/pots stored on the bottom slats and seedlings, cuttings and plants on the top trays, even managed to get an old stereo system next to it!”

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Posted 8 years ago

“OK so far but I haven't build the fruit cage yet. However I am absolutely fed up with the marketing emails. Far too many & I have not read one of them. A real turn off.....”

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Posted 8 years ago

“I bought a 2 application Nematode product. It would be helpful to have better instructions and an indication of when the second application will arrive..”

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Posted 8 years ago

“I recently ordered a codling moth trap, plus some additional lures and some butterfly netting. The order arrived promtly and in good packaging, but the wrong type of netting was supplied. I rang customer services and was dealt with by a very efficient lady who appologised for the error and said that the correct netting would be sent out that day. I am pleased to say that the following day the correct netting arrived. Whilst top marks could be awarded if the original delivery was correct, it is very comforting to know that this supplier can be relied upon to put right issues such as this. Well done.”

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Posted 8 years ago

“Customer service excellent when I wanted something a 'bit different' to catalogue sizing. However - would like a specific delivery date rather than having to wait in over 3 or 4 days.”

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Posted 8 years ago

“Service and delivery very good and quick. Product quality appears good. Pity self tapping screws missing from door pack and all the horizontal tubes required cutting by approx 2 inches to produce cage size shown on the pack. Critical when fitting to preformed foundations.”

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Posted 8 years ago

“Have bought several products recently, all good quality at a reasonable price, and delivered promptly. Only marked down to "Good" because you get swamped with emails in you don't opt out.”

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Posted 8 years ago

“Ordered standard raised flower bed. Good quality wood with guide holes drilled and screws provided. Didn't include liner or capping (which are extra). Expensive for what it was, would be easy to build yourself but good solid wood nonetheless.”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,159 reviews