Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Ordering is easy: delivery fast and efficient: customer service very good.”

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Posted 3 years ago

“my order arrived very promptly with clear instructions for assembly and suggested location/use.”

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Posted 3 years ago

“Two self assembly trellis arrived without instructions and only fixings for one. The lady I spoke to was not apologetic, would not send a hard copy in post despite me saying I did not have a printer and difficult to read on phone as eight pages. These were unclear instructions. I was assured they were easy to assemble before I purchased. I would definitely disagree and had to pay to have them done. The fixings took 5 days to arrive. I was very disillusioned with your company.”

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Posted 3 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves on offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We can confirm that hard copies of instructions are always available and can be posted to our customers if required. Please accept our sincere apologies for any inconvenience caused.

Posted 3 years ago

“Sturdy well built and easy to put together. Should last years.”

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Posted 3 years ago

“Harrod always deliver very quickly. Website easily navigated.”

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Posted 3 years ago

“Excellent service. Prompt delivery”

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Posted 3 years ago

“Ordered some new connectors for my vegetable cage, and the order was dealt with quickly and they arrived within three days.”

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Posted 3 years ago

“Good professional service, fast and efficient.”

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Posted 3 years ago

“I bought the Cherry Trees and Fruit Tree Sleeves (having given up on trying to keep the cherry trees within the boundaries of a fruit cage!). I managed to cover about 10 branches, and it's worked extremely well! I like that the zip ties are reusable, and the mesh seems sturdy enough that it will last for several years.”

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Posted 3 years ago

“Ordered HH’s Node Trellis System Kit. Excellent quality and our clematis is already climbing away. Instructions were excellent. There was a small piece missing and the customer service team answered my email speedily and arranged for the relevant part to be sent, which was received within 24 hours.”

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Posted 3 years ago

“Exactly what I was looking for at a reasonable price. Prompt delivery and best of all they do the job and blend into the borders”

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Posted 3 years ago

“Had to wait for product but was kept well informed”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in-house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order however, we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Excellent product, well made. Arrived very well packaged.”

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Posted 3 years ago

“Fast efficient, just what I wanted.”

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Posted 3 years ago

“High quality products with outstanding customers service. Highly recommendedz”

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Posted 3 years ago

“Helpful to a fault.”

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Posted 3 years ago

“Excellent service, very prompt delivery. Thank you. 😊”

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Posted 3 years ago

“Very expensive for what they are”

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Posted 3 years ago

Thank you for your recent order and review. We would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation of our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our products wherever possible using superior materials. We also spend a lot of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. Hopefully, this explanation is of help and thank you once again for your order.

Posted 3 years ago

“I have a Harrod's fruit cage and have bought a few moveable vegetable cages and assorted extra poles and connections for them for my allotment. Excellent products and an excellent service”

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Posted 3 years ago

“Goods quickly despatched and well packed. Moth traps proving very successful after a slow start!”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews