Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have jusr put up the insect pest and wind barrier that I ordered earlier. It is not very effective . The clips slide down the rods and don't hold the netting up and as soon as there is any wind the clips pop off. I have substituted some of the rods I bought for hoop extensions and they seem to be working better; the clips grip more snuggly on these. I don't know what's gone wrong as surely you tested this piece of kit before marketing it and you would have known that the net was not held in place. I've always trusted Harrods to supply me with good sturdy stuff that does the job it's meant for , and up until now ,I have not been disappointed.”

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Posted 2 years ago

“Still haven’t got my order. Over a week before it was dispatched (why?), then 3 days to be delivered, which turned into 4days.. Due to be delivered today, we waited in all day and nothing. Tracking says a card was left but there is no card. If it doesn’t arrive tomorrow we won’t be here for 2weeks. The products might be good - we may never know- but dispatch snd delivery leave a lot to be desired. If I could cancel my order now I would.”

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Posted 2 years ago

“Very good service, easy to order and quick to make up. The new raised bed looks fantastic and will be perfect for our vegetable growing.”

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Posted 2 years ago

“Ordered hoop connecting rods and clips very well made products for the price well packaged and delivery was within the time and on the day which was sent to me via g mail by the delivery company well pleased . Will highly recommend harrods to my fellow allotment holders .”

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Posted 2 years ago

“They were very tolerant, as I was unsure of exactly what was best suited to my needs. I was advised and my box plants were delivered on time. Very happy the service.”

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Posted 2 years ago

“I would like to say a big thankyou to Amanda from made to measure department this lady was so helpful and patient with me a really good ambassador for your company again a big thankyou”

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Posted 2 years ago

“Why can't I visit your site without accepting advertising cookies? I and a growing number of consumers simply will not visit such sites and you will lose their custom Sorry.”

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Posted 2 years ago

“Southwold 3seater bench. Excellent. Heavy and durable. Prompt delivery. A bit pricey but stylish and will last forever.”

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Posted 2 years ago

“I purchased the Cast Iron Boot Brush/Jack to sit by my front door and was disappointed with how lightweight it is. It needs to be fixed to the ground as it moves around / sticks to your boots, when you are trying to clean them. Unfortunately, I can't do this where I intended the Boot Brush to go, as well as there are no fixing holes on the actual item. It's now an effort to use, as you need to wedge the unit or try and hold it with your other foot, to make it work as it should do.”

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Posted 2 years ago

“Only delivered two-thirds of my order, and didn’t even ring the bell so I could check it. I now have two sides of a raised bed - in other words two useless planks of wood.”

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Posted 2 years ago

“I recently ordered 6 x 6 foot yew trees and they are all very healthy specimens. Delivery service was also excellent. Thank you.”

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Posted 2 years ago

“Good product but really wish spare covers were still available. We have 3 of the 2.3m size frames now, all bought as kits with insect mesh/polythene covers. On 2 of these the side zip was unduly difficult to use centrally. Solved that by drilling the hole for central support a little deeper. On the third cover there was a 2inch split in the plastic at one corner, concealed from inspection by fold for packing. We had to repair with mending tape but it will always be a weak spot. Hence request for alternative/spare covers.”

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Posted 2 years ago

“Bought fine mesh works brilliant keeping pest out”

Harrod Horticultural 5 star review on 14th January 2023

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Posted 2 years ago

“Such a wonderful company to deal with, any queries or questions are dealt with very efficiently and in a polite and joyful manner. The ladies in the phone room are an absolute delight to speak too.”

Harrod Horticultural 5 star review on 2nd December 2022

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Posted 3 years ago

“Incredibly unhelpful man who said he was a manager. He really lost you the very high regard I hold you in. I phoned to ask if you had anything that might be a fun idea to grow squash up overhead. He just said, no there was absolutely nothing in any range. This is clearly not only unhelpful but also in creative. I am sure you must have a nice, creative person who would have even been happy to discuss this. I even phoned back the next day, but got the same person. I was pretty upset.. you are a go-to company.”

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Posted 3 years ago

“Absolutely delighted with our six seater Southwold dining table. It’s exactly what we were looking for and has that wonderful combination of British style and lifelong durability.”

Harrod Horticultural 5 star review on 22nd September 2022

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Posted 3 years ago

“Customer service rubbish: suggest not ordering unless you are sure you can be home to receive delivery every day of the 5 day range you’ll be given. I am not at home every day so specifically checked delivery options would accommodate options to rearrange delivery: was told I’d be able to divert the parcels if delivery notification came through on a day I wasn’t available. In reality: notification of delivery came on the morning, there was no option to rearrange, no courier contact details to call them, no help from Harrod to contact courier to divert the parcel. Even worse, in the event as I wasn’t in, the parcels were left outside my front door (effectively on the street) by the courier, and far worse, were signed for as received *in my name*! When flagged with Harrod, was fobbed off that none of the above was their fault, despite the wrong info given at the outset about diverting deliveries. They did promise to follow up with the couriers but I never heard anything further despite chasing. Really poor.”

Helpful Report

Posted 3 years ago

Thank you for your recent order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and have investigated the points you raised. We can confirm that your order was despatch just before the Jubilee bank holiday on a 3 working day service. Our carriers do not deliver over the weekend or bank holiday so the correct information was advised regarding the expected delivery date at the time you contacted us. We understand that your order was left at your property without permission. This should not have been left and should have been taken back to the depot for redelivery the following working day. We had forwarded your complaint to our account manager at our carriers for this to be investigated further, however, although us chasing for a reply, we never received any feedback from them. Regrettably, we are unable to comment on the information given about diverting deliveries as we are unable to locate communication regarding this. Once again, please accept our sincere apologies on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 3 years ago

“Ordered paid online, delivery good, service good but product badly designed. No support for Three foot of online where it's needed. Well made but poor design will not use again”

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Posted 3 years ago

Thank you for your order and review. We are very disappointed to learn that the Round Column Wire Obelisk you ordered did not meet your expectations. We have manufactured and sold this product for a number of years and reviews have always been positive. However, as we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order.

Posted 3 years ago

“After buying Green Shade Netting from Harrod Horticultural online, I had no hesitation in purchasing goods from them again. Harrod Horticultural have an excellent range of accessories for all your gardening/horticultural needs. Received Insect Netting promptly in the size I required. Would highly recommend Harrod Horticultural Excellent company”

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Posted 3 years ago

“I have been looking for a robust pond net option that was both effective at keeping the herons (and other predators) out and that wasn't an eyesore. The Harrod Agriculture solution to create a net frame for oddly shaped ponds was the answer I have been seeking for nigh on 3 years. Easy to put together and it has actually enhanced the aesthetics of the pond as well as doing the intended job well. Highly recommended.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews