Harrod Horticultural Reviews

4.6 Rating 11,424 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine. Customer service is poor. If an item is not in stock then I should have been told AT THE POINT OF ORDER, not some days later. When a second email arrived telling me of a further delay I emailed you to express my dissatisfaction but no one has ever bothered to respond to that.”

Helpful Report

Posted 12 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 12 years ago

“The product is good but I wish I had never bought it! I am continually bombarded with unsolicited emails despite continual requests to you to unsubscribe me and STOP.”

Helpful Report

Posted 12 years ago

“Good Products. 1 item not despatched and I had to contact the company. This resulted in 3 weeks delay. It was sent from an outside supplier.”

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Posted 12 years ago

“Once fitted it performs well, but fitting is a nightmare. The wax cylinder cannot be compressed like the gas cylinders of old, so fitting must be done on a cold day or at night. The cylinder can be compressed by storing in a fridge but expands when you get it into the greenhouse if it is a hot day. The plastic adjuster nut is feeble and likely to "strip". Bayliss should go back to a brass nut”

Helpful Report

Posted 12 years ago

“first time customer; ordered over the phone and the first item ( both in stock at time of call) arrived very quickly. Then an email to say second item would be available June 10th. Today is June 20th - no item yet ,and no reply to my email but when I called was told would be in stock June 20th - let's hope so.”

Helpful Report

Posted 12 years ago

“The product in principal is OK and of a good basic design , however the timber and treatment is inferior and does not warrant the exaggerated price we paid for the item , unlikely I would consider shopping again at Harrods”

Helpful Report

Posted 12 years ago

“The online Order Process went without problem. I emailed with a query twice and got no response, so had to telephone. Telephone service was prompt and efficient. My order arrived on time. However, one of the posts was quite badly split, but repairable with a couple of screws. The quality of the screws supplied was very poor, even using the recommended pozi drive screwdriver with an electric screwdriver, the heads stripped, making it impossible to remove the screw headsl. The screws were then drilled out, brackets redrilled and new better quality screws purchased. It is a shame that a good product is let down by cheap and poor quality screws. These screws should be replaced at the earliest possible chance. It is a shame that so many mail order companies appear to sell good products, which are let down due to lack of quality control.”

Helpful Report

Posted 12 years ago

“Delivery service said even though I gave a place to leave the goods, they wouldn't as they required a signature. When they delivered the goods there were only 2 of the 3 packages. They delivered the third two days later and it was sheer luck someone was in to receive them. If the courier isn't going to leave the goods when asked for by the customer then don't give the customer the option when they purchase the goods.”

Helpful Report

Posted 12 years ago

“This is my first experience of you. I ordered an arch with full lattice but no one told me it would take three weeks as it had to be made. The order confirmation note said 2/3 days and only when I rang up was I told it would take so long, and even then I had to ring twice. Not very impressed.”

Helpful Report

Posted 12 years ago

“I ordered some raised bed liners and some lock and slot cages from Harrod. I ordered the items at 9:30 Monday morning and paid for the express delivery so that I could have the next day (I had builders who had agreed to help me fill my raised beds). They did not arrive. On Tuesday I called to find out where it was. They did chase it and it came on Wednesday. No offer of postage money back. The items I received were of good quality and I am very pleased with my purchase. I am very disappointed with the deliver and phone service received.”

Helpful Report

Posted 12 years ago

Harrod Horticultural is rated 4.6 based on 11,424 reviews