Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product in principal is OK and of a good basic design , however the timber and treatment is inferior and does not warrant the exaggerated price we paid for the item , unlikely I would consider shopping again at Harrods”

Helpful Report

Posted 11 years ago

“The online Order Process went without problem. I emailed with a query twice and got no response, so had to telephone. Telephone service was prompt and efficient. My order arrived on time. However, one of the posts was quite badly split, but repairable with a couple of screws. The quality of the screws supplied was very poor, even using the recommended pozi drive screwdriver with an electric screwdriver, the heads stripped, making it impossible to remove the screw headsl. The screws were then drilled out, brackets redrilled and new better quality screws purchased. It is a shame that a good product is let down by cheap and poor quality screws. These screws should be replaced at the earliest possible chance. It is a shame that so many mail order companies appear to sell good products, which are let down due to lack of quality control.”

Helpful Report

Posted 11 years ago

“Delivery service said even though I gave a place to leave the goods, they wouldn't as they required a signature. When they delivered the goods there were only 2 of the 3 packages. They delivered the third two days later and it was sheer luck someone was in to receive them. If the courier isn't going to leave the goods when asked for by the customer then don't give the customer the option when they purchase the goods.”

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Posted 11 years ago

“This is my first experience of you. I ordered an arch with full lattice but no one told me it would take three weeks as it had to be made. The order confirmation note said 2/3 days and only when I rang up was I told it would take so long, and even then I had to ring twice. Not very impressed.”

Helpful Report

Posted 11 years ago

“I ordered some raised bed liners and some lock and slot cages from Harrod. I ordered the items at 9:30 Monday morning and paid for the express delivery so that I could have the next day (I had builders who had agreed to help me fill my raised beds). They did not arrive. On Tuesday I called to find out where it was. They did chase it and it came on Wednesday. No offer of postage money back. The items I received were of good quality and I am very pleased with my purchase. I am very disappointed with the deliver and phone service received.”

Helpful Report

Posted 11 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews