“Moles are still using my veg patch as a highway but now going round the edge.”

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“Ordered raised bed liner, which was shown as in stock, however, received email to advise out of stock until new deliveries due 28 September. Shortly after the liner was delivered which was a little confusing in view of previous notification. I was initially obviously disappointed that the liner was not now in stock and would need to wait until end September for new supply.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our sincere apologies for any inconvenience we may have caused you.

Posted 11 years ago

“I know about the nature of product development but it still hits me hard when I want to extend a system and find that all the components have changed to the extent that I can only bodge the extension. Your decision to standarise your fruit cage tubing has really hit me hard. The original tubing will last for years and cannot be dumped and this is a real problem. Apart from that your new tube connectors are a joy and much much better than the old system. I used the old rubber based connectors to connect the old with the new tubing and this has made a reasonable fruit cage. Thank you also for the net claw Peg which has completely eliminated the ability of young birds to get inside the cage.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you found our Slot and Lock System difficult to use with your existing build-a-ball cage. We do offer a 12.7mm to 16mm tubing convertor that allows 12.7mm tubing to be used with our Slot and Lock connectors. We understand that a member of our Customer Services Team has been in contact with you regarding this. We hope this is of help and thank you again for your order.

Posted 11 years ago

“The product is as described. However, as the ground is dry, the metal poles had to be hammered in which is no fault of the supplier. Also, there were not enough clips. At least three clips are needed for each post. We ordered this product online about 3 weeks ago and the website did not state until we had ordered that it was out of stock and we had to wait until the product was restocked, which, in my opinion, is not conducive to our purchasing other products from Harrod Horticultural. I did have to chase on a couple of occasions to check when the product would be sent to us.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible with regards to out of stock items. We are currently looking into making stock statuses clearer on our website and sincerely apologise for any inconvenience caused. We have attempted to contact you to resolve the problem with the clips provided with your order, but unfortunately have not been able to get through. If you could kindly contact our Customer Service team on 0333 400 6400 between 8.30am and 5.30pm, Monday to Friday, we will be delighted to help you.

Posted 11 years ago

“i've not yet received the goods. :(”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the delay in despatching your item to you but we understand that this has now been received.

Posted 11 years ago

“We purchased a steel fruit cage. The quality is good. The construction instructions were VERY POOR. we phoned for advice,but I was disappointed with the description and in fact we had designed the layout but that is completely lately spoilt as it was not clear that we could not have the doors in the middle of the run . Not having a shop or display meant we were unsure what to expect. The arches are fine . We are disappointed as all our planning and planting is to no avail . The design and f the cage is not flexible enough”

Helpful Report

Posted 11 years ago

Thank you for your recent review and your order. We are sorry to hear that you found the instructions you received for your Steel Fruit Cage not adequate. As we are always trying to improve service we provide to our customers, we have forwarded your findings to our Technical Design Team who will amend any instructions if they deem it necessary. We understand that you had wanted to position the door in the centre of your cage. Regrettably, when placing an order on our website, there is not an option to select this. We can confirm that the doors kits can be positioned on any existing uprights on our Fruit Cages. Additional parts can also be purchased via our Customer Services Department to move the door kit to other positions on the Cage. We also offer a Made to Measure service for any bespoke design of cage. If you still need assistance with assembly of this product, or would like to order additional parts, please kindly contact Customer Services on 0333 400 6400 and we will be delighted to help you. Alternatively, please kindly email us a telephone number and a convenient time to call you. Thank you once again and we look forward to hearing from you soon.

Posted 11 years ago

“iNTERESTED TO SEE THE PRODUCT WAS NOT OF YOUR MANUFACTURE - MAYBE i COULD HAVE SAVED A FEW PENCE BY BUYING FROM BURGON & BALL !”

Helpful Report

Posted 11 years ago

Thank you for your recent review and order. We understand from your comments that you are unhappy with the price of the product you ordered. Obviously we would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 11 years ago

“Although this product was reasonably well built, it was difficult to assemble, rather like a mecano set. Once installed looked good. Quite expensive if you consider your own labour costs on top of the price!”

Helpful Report

Posted 11 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Roman Arch you ordered difficult to assemble. We do state on our website and in our catalogue this item is self assembly and full instructions are provided. Our friendly Customer Service Team are also available to help. If you require any further assistance regarding assembly of this product, please do not hesitate to contact us

Posted 11 years ago

“Loved the really substantial planks making up the frame, so the end result feels really solid. Was very disappointed with the joining pieces which were too narrow, the screw holes too near the edge, so the wood split when assembling. We replaced them with some brackets. The coping on the top provides a nice finish and is really useful when working on the bed. But the mitres on the corners were not quite 45 degrees so the ends didn't meet neatly. Would be a great product if attention were paid to these details.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 11 years ago

“Past experiences have been good, however on this occasion incorrect products were delivered, these being of much inferior quality to previous orders. These were returned, and in fairness the company rectified the mistake and forwarded the correct order without fuss. Despite this experience, I would have no hesitation in placing further orders with Harrod Horticultural.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“Expensive for just one tier. From the website description I was expecting an item with multiple layers.”

Helpful Report

Posted 11 years ago

Thank you for your recent review and order. We are sorry to hear you found our website unclear regarding the product you ordered. As we are always trying to improve service we provide to our customers, we have forwarded your findings to our Web Team who have the remit to amend any information regarding our products on our website. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“The product supplied has not supplied a solution to the problem of beetroot seedling being eaten as soon as the emerge from the ground. The rows are netted to prevent birds and slug pellets are on the ground”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 11 years ago

“Just bought some bird netting product is very good but object to payingbthrough the nose for postage it's like eBay good price for product ripped off for postage I bought 3 nets and paid £15.95 It's nets for goodness sake deleted order but had to go back as I needed them thought buying 3 one price for postage but no almost 3 times the prrice I”

Helpful Report

Posted 11 years ago

Thank you for your order and review. You comment on the cost of delivering an order to your postcode area. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 11 years ago

“The assembly instructions and diagram need modifying to indicate the strap should be on the outside of the pot. I did not have a photograph of the assembled trap available when fitting it together which would have been helpful. The trap has not been in use long enough to assess it's performance.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We have passed your comments regarding the instructions to the Codling Moth Trap onto the relevant department to review. Thank you once again.

Posted 11 years ago

“The planter I bought wasn't like what I thought! The image of planter was with cover but actually the cover is sold separately. When I opened the parcel, part of the willow start fall off from the main part, not sure how long it's going to last, but I will not buy it if I see from shop. It's over priced form this type of planter.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 11 years ago

“I recently purchased a 1.2m high vegetable cage plus a zip net access strip which was shown on the same web page. Whilst the cage is well constructed the zip was for a 1.7m high cage. On contacting the customer services I was told there is no 1.2m zip available. I am thus wondering why the zip which is too large is associated with the product. Just a little annoying and I am probably not the only customer to have experienced this.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“The product ordered is fine but the delivery was less than expected. Ordered Monday, message Thursday to say it would arrive soon. On enquiry by phone was told Wednesday. Delivered Tuesday.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“Border restraints check what's offered on line against catalogue both pack size and price”

Helpful Report

Posted 11 years ago

“I ordered two strawberry cages and one fruit cage. All staff were extremely helpful at Harrod Horticultural in advising what extras they would advise I ordered and all seemed to be going well until the delivery. Packaging was very poor indeed and cardboard boxes did not survive the rough handling by carriers nor were the metal frame posts wrapped well and all arrived with packaging torn. Netting arrived 1 week later - obviously carriers had failed to delivery it at the same time. I was watching the carrier deliver goods - driver opened gate of my drive took goods out of van then proceeded to throw them onto the grass inside the drive and then drove off! In all a bad experience when I had just spent £1K on the frames!!”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. The packaging that we use for transporting our products has been tested for many years and the carriers have clearly mishandled your goods. All of our carriers have a list of our expectations and it is frustrating for us when issues such as these happen because we cannot directly affect this part of the service when the goods leave our warehouse. Please be rest assured this will be investigated fully to ensure the standards are improved further. Once again and please accept our apologies for any inconvenience caused.

Posted 11 years ago

“Satisfied with item D(lichen green) and item F. However, itemG as shown in the catalogue is clearly misrepresentation . Your comments would be appreciated. Pauline. Wilson.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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