“Over all the delivery was good and on time. But unfortunately because of the packing method the metal hoops sharp ends damaged the polythene sheet, meaning that I had to waste a lot of the polythene sheet I purchased.”

Helpful Report

Posted 9 years ago

“I would have received the item more quickly if the carrier hadn't left it at a neighbour's house and pretended that someone had signed for it. I happened to pass my neighbour's house and enquire whether it was with them as our house names are similar. She said that no one rang the door bell and yet 'signed for' had been written on the delivery note. Please use a more efficient carrier in future.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 9 years ago

“Speedy delivery and product as described. We haven't set up the watering system yet so cannot comment on its performance. However, we were disappointed to find that our Gardener's World Club discount code was not accepted. We were told that this was due to the item already being discounted. We would have expected them to honour the code.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We understand that when you placed your order with us your Gardeners World discount code was not accepted. The item you ordered was an extra value saver item. As per our terms and conditions, items that have already been discounted are excluded from any further discounts, so regrettably we were unable to apply this code to this item. We hope this explanation is of help to you and thank you again for your order.

Posted 9 years ago

“I contacted Harrod Horticultural for advice on the amount of netting I required, giving them all the dimensions of my raised beds. They came back to me very swiftly and the order was fulfilled quickly. Unfortunately, I've ended up with much more netting than I need. Perhaps they should be a little more careful checking requirements when a customer asks for advice?”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the netting you have received is too big for your needs. We always advise the closest size of netting to cover framework or hoops completely. We also advise extra netting to allow for the height of hoops and the ends of Raised Beds. As our butterfly netting is only available in 4m, 6m, 8m and 12m widths, sometimes we have to supply more netting than required as this is the only option. We hope this explanation is of help to you and thank you again for your order.

Posted 9 years ago

“The rubarb forcer was badly packed and cracked but because I didnot unpack it untill three weeks after recieving it I didnot report back to the company.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was damaged in transit by our carriers. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Only one item received. The copper ring is still showing on your website but is 'no longer available' so not sure why I've been asked to review it. The nematodes have not been delivered yet.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Regrettably the Giant Copper Ring you ordered has been discontinued from our range. An alternative product would be our Large Copper Rings (product code GPC-650), Slug Copper Bands (product code GPC-778) or our Slug and Snail Copper Tape (product code GPC-186). We hope this information is of help to you and please accept our apologies for any inconvenience caused.

Posted 10 years ago

“I bought an expensive water butt a few weeks ago. It cost circa£300. It is fitted with a fancy tap that has a connection that will not any modern hose pipe connectors. How stupid is that?”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I received your new catalogue on 27th Dec. and put in my order same day as I was going on holiday on the 7th Jan. I forgot to order my free gift at the time But did get the order in before I went on holiday. The main order arrived the day before I went on holiday but no free gift. I understand three attempts were made to deliver it which ended in the end next door. As it was Christmas and all your 'phones were not maned I should have left ordering until I got back from holiday. Thanks Robert Marskell. Order No. 769069”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“It may seem obvious to experienced gardeners how to use the Alliplugs, etc., that I purchased, but to novices it was not quite so obvious and it didn't seem right to have to go to another website to get a diagram. I also found that their prices for the same items were cheaper (but hey ho that's my fault for not doing more research) apart from that the service was good). Pauline Eckersley”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention.

Posted 10 years ago

“Not the easiest to construct for a woman on her own. Chief moan would be about the hooks that hold it all up... they're too small, the slightest wind will unseat the net and I find myself having to continually reset it. Good idea let down by one small detail”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“Bought as a Christmas gift. we shall learn in due course!”

Helpful Report

Posted 10 years ago

“I ordered some leaf hand grabs, but was told they were out of stock. I found some others (not such a good design) and phoned to ask when mine would be due in, was told (on a Monday) that they would be back in stock the following Monday and then sent out to me. I believe you will find this is the case when you look at my account. As the leaves were falling fast and I wanted to get on with the job, I bought the other type, (meaning to phone you immediately to say, don't bother sending mine, as I have bought some others) only to receive an email the next day to say they were on their way! I know I could have sent them back, but have decided to keep them as yours are a much better design. It is just irritating when information given is inaccurate. Not the end of the world, but you did ask! Best wishes and have a happy Christmas when you get there.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates and we understand that your order was despatched sooner than we had advised. Please accept our apologies for any inconvenience caused and thank you once again for your order.

Posted 10 years ago

“Delivery could have been quicker. Thought bubbles would have been bigger, but now up in greenhouse, so hope for mild winter. Delivery driver should get his money back from charm school - but I expect he was in a hurry to get home as it was early evening. !”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 10 years ago

“Many problems with delivery co-ordination, deliveries came a day early and a day late. This does need sorting out.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we can’t directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 10 years ago

“Was expected to wait weeks for a simple soil test kit! Quickly rectified on complaining however.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“didn't like the way you weasled out of paying my topcashback so i won't use you again”

Helpful Report

Posted 10 years ago

Thank you for your order and review We have investigated the issue you have raised further and can confirm that from our records you had not visited the website via the Topcashbacks link. Therefore Topcashbacks were unable to track your order and pass the details onto us. The website that was used was http://www.vouchercodes.co.uk which does not offer any cash back facility. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“We received the arch in good time - and have yet to unpack and put it up, hopefully this weekend. Would be happy to review then. Many thanks, Linda”

Helpful Report

Posted 10 years ago

“Well priced product and despatched quickly but postage charge was excessive.”

Helpful Report

Posted 10 years ago

“Your web site was not user friendly”

Helpful Report

Posted 10 years ago

“Your web site was not user friendly”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews