Harrod Horticultural Reviews

4.6 Rating 11,424 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some leaf hand grabs, but was told they were out of stock. I found some others (not such a good design) and phoned to ask when mine would be due in, was told (on a Monday) that they would be back in stock the following Monday and then sent out to me. I believe you will find this is the case when you look at my account. As the leaves were falling fast and I wanted to get on with the job, I bought the other type, (meaning to phone you immediately to say, don't bother sending mine, as I have bought some others) only to receive an email the next day to say they were on their way! I know I could have sent them back, but have decided to keep them as yours are a much better design. It is just irritating when information given is inaccurate. Not the end of the world, but you did ask! Best wishes and have a happy Christmas when you get there.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates and we understand that your order was despatched sooner than we had advised. Please accept our apologies for any inconvenience caused and thank you once again for your order.

Posted 11 years ago

“Delivery could have been quicker. Thought bubbles would have been bigger, but now up in greenhouse, so hope for mild winter. Delivery driver should get his money back from charm school - but I expect he was in a hurry to get home as it was early evening. !”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 11 years ago

“Many problems with delivery co-ordination, deliveries came a day early and a day late. This does need sorting out.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we can’t directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 11 years ago

“Was expected to wait weeks for a simple soil test kit! Quickly rectified on complaining however.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“didn't like the way you weasled out of paying my topcashback so i won't use you again”

Helpful Report

Posted 11 years ago

Thank you for your order and review We have investigated the issue you have raised further and can confirm that from our records you had not visited the website via the Topcashbacks link. Therefore Topcashbacks were unable to track your order and pass the details onto us. The website that was used was http://www.vouchercodes.co.uk which does not offer any cash back facility. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“We received the arch in good time - and have yet to unpack and put it up, hopefully this weekend. Would be happy to review then. Many thanks, Linda”

Helpful Report

Posted 11 years ago

“Well priced product and despatched quickly but postage charge was excessive.”

Helpful Report

Posted 11 years ago

“Your web site was not user friendly”

Helpful Report

Posted 11 years ago

“Your web site was not user friendly”

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Posted 11 years ago

“This was one of your offers, which is for use next year. Therefore I cannot give you a review.”

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Posted 11 years ago

“The product was fine but had been damaged in transit and the delivery firm did not come twice when they said they would.”

Helpful Report

Posted 11 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

Author didn't leave any comments.

Helpful Report

Posted 11 years ago

“The actual product I purchased was very good, but I had telephoned regarding some additional parts for the auto watering device, which were not in stock. I was promised a phone call regarding the availability of these parts. To date I have received no phone call. Extremely Poor customer service”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“the 245litre Cascata waterbutt is pretty to look at but the water in the lid has not been recognised by the birds and it goes green and nasty. Not suitable for plants ! Two big holes at the top back, is there a bung for the second one??? Super Magnum butt good size but no useful instructions and difficult to get the temporary bung off. you need to state that it needs an extra wide stand. The pea and bean frame and the portable cage have yet to be assembled. May have to wait until the spring now. Interesting cataloge and I may well order something else in the near future.”

Helpful Report

Posted 11 years ago

“The butterfly netting was excellent but the carriage was crippling - £14.95 to the UK mainland - or should we now say 'the Scottish' mainland. I have since sourced a supplier of the same product in the south of England and the postage is £3.95 to mainland UK, Highland region, and the same article is slightly cheaper. Guess who I will be dealing with in the future. Thank you anyway. Hugh”

Helpful Report

Posted 11 years ago

“The base of the water butt, the stand was not as it looked in the picture of the catalogue with one large cutout to place and fill the watering can but with four equal cutouts all round which might not fit all watering cans. When paying for postage you would expect the item to arrive in a couple of days and not take five or six.”

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Posted 12 years ago

“Once the product arrived my dad was very happy with it but there was a delay with delivery which was a shame as it was a present for my dads birthday. We are still awaiting for item number two to be delivered. Very disappointed.”

Helpful Report

Posted 12 years ago

“Have as yet used any, so cannot comment”

Helpful Report

Posted 12 years ago

“I have unfortunately struggled to order on line and have to resort to calling each time to place my order. The staff are always helpful and efficient. My purchases are always the same, corner pieces for cages and find these to be of inferior quality as they seem to snap very easily.”

Helpful Report

Posted 12 years ago

“Not sure that the netting provided with this vegetable cage will let through the 'smaller pollinating insects' (as stated on your website/catalogue). The mesh is very small. I shall be using it for brassicas rather than the peas that I purchased it for.”

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Posted 12 years ago

Harrod Horticultural is rated 4.6 based on 11,424 reviews