“I ordered two strawberry cages and one fruit cage. All staff were extremely helpful at Harrod Horticultural in advising what extras they would advise I ordered and all seemed to be going well until the delivery. Packaging was very poor indeed and cardboard boxes did not survive the rough handling by carriers nor were the metal frame posts wrapped well and all arrived with packaging torn. Netting arrived 1 week later - obviously carriers had failed to delivery it at the same time. I was watching the carrier deliver goods - driver opened gate of my drive took goods out of van then proceeded to throw them onto the grass inside the drive and then drove off! In all a bad experience when I had just spent £1K on the frames!!”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. The packaging that we use for transporting our products has been tested for many years and the carriers have clearly mishandled your goods. All of our carriers have a list of our expectations and it is frustrating for us when issues such as these happen because we cannot directly affect this part of the service when the goods leave our warehouse. Please be rest assured this will be investigated fully to ensure the standards are improved further. Once again and please accept our apologies for any inconvenience caused.

Posted 11 years ago

“Satisfied with item D(lichen green) and item F. However, itemG as shown in the catalogue is clearly misrepresentation . Your comments would be appreciated. Pauline. Wilson.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“Having bought cloches which I loved from Harrod Horticultural (I think) in the past. I had thought that the new ones would be of the same quality, so stupidly bought 6. Unfortunately, a ridiculous "designer" name has been attached to a horrid little cloche of a totally inadequate size, an ugly shape, and not even coloured in the lovely soft green that my previous ones were. Serves me right for just assuming that the quality would be he same and not checking the size first.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“I received good service on my first purchase, very helpful staff, so made me do a second purchase for similar products, but this time things went wrong and I received the wrong products, the main problem with this was the time to replace with the correct tubes, I still have the first tubes as to date no one has collected them, this is a big nuisance still I have to drag a 3m tube I and out since no idea when they would be collected and could get wet if I left them. A very disappointed client”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the collection of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service so rest assured this will be investigated fully to ensure the standards are improved further. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and you have now received the correct items. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“Ordered a hotbin, when it arrived the carrier left it in my yard, I had to carry it into my back garden. The hotbin was damaged, redress was via the manufacturer. The folk at hotbin were helpful and arranged a replacement, however, still waiting for the damaged hotbin to be collected.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the collection of your Hotbin by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service so rest assured this will be investigated fully to ensure the standards are improved further. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and you have now received your replacement Hotbin. Please accept our apologies for any inconvenience caused

Posted 11 years ago

“Happy with raised bed .but not about having to wait so long. As delayed twice.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that you have now received your order. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“I have now discovered what it was that I purchased which triggered your request that I write a review on my dealings with your Firm. Greenhouse shading. What can I say? I requested a set length/width of green shading which was duly delivered with the minimum of fuss. Netting was exactly as required, fixed to greenhouse to protect growing plants, then the sun went in. Nothing more to report. Regards, Ken Riley.”

Helpful Report

Posted 11 years ago

“The inner tunnel should be fixed, as it may float if there is too much grass in it. The lead screws are rusty already after some days of use. However, this is the better and easier way to make your own plant food.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“I found the Stawberry Table a bit tricky to put together but that was probably because I did it on my own, but I got there in the end. However it does not stand very steadily because the vertical ends project below the horixontal foot bar so it rocks slightly. Depending on how it copes in wind etc., I may need to saw it level.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very sorry to hear that the Strawberry Table you have received does not stand very steadily. We have attempted to contact you to resolve this issue however have been unable to get through. Please can you kindly contact Customer Services on 0845 218 5301 to discuss this or alternatively email customerservices@harrod.uk.com with a convenient time to call you. Please accept our apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 11 years ago

“The corner connectors of the door frame of the aluminium fruit cage are not sufficiently rigid to prevent the door sagging out of shape. Some form of additional cross bracing is required to prevent this.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“1. Roman arch good, including assembly instructions (but these could have said which way round to put the dimpled side of the metal frame piece). 2. Cage netting poor. I ordered two lots in separate orders because I miscalculated the dimensions in the first order. My intention then was to sew the two pieces together (with fishing twine). I found this far from straightforward as although the two pieces should have been of identical specification, they were not. One had the mesh distorted at one end, so that the 'squares' were more lozenge-shaped than square. One was also taller than the other by some 3 inches - not a problem for me, but still unexpected. I know I could have sent this back, but did not want the fuss of doing so. You ought to know, however.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the netting you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“I found it helped break open the soil as a first stage in scarifying process for my lawn but still had to re-scarify using a rake, which got out significantly more dead grass than I expected after using your wheeled scarifier. My major criticism is that when it was used by me, with the handle of the scarifier at an angle of 45 degrees , the blades did not go into the grass sufficiently deep. As a result I had to bend my back lower so that handle was at 30 degrees to the horizontal, to ensure that the teeth on the scarifier went deeper still into the grass to get the best results”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 11 years ago

“Good quality products but, as usual with Harrod Horticultural, very over-priced. If I could get the product or anything comparative anywhere else I would not choose Harrod Horticultural.”

Helpful Report

Posted 11 years ago

Thank you for your recent review and order. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. Obviously we would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 11 years ago

“the smaller stakes are a bit thin and buckle”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“would have much preferred everything in one go rather than in 5 different deliveries”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“OK done the job. A few cracks in the wood, put them to the back.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. The planks used to make our Timber Raised Beds are pre-cut and are pressure treated prior to delivery into our warehouse. As wood is a natural product, hairline splits may already be present and timber will sometimes change shape to suit certain weather conditions. Timber will hold a certain amount of moisture which causes the wood to swell. Once the moisture content leaves the wood, which is usually during the summer months, it will shrink back to its standard size but can then split to relieve the tension between the fibres within it. Once the wood becomes moist again during the winter months, the wood will swell, causing the fibres to be pushed back together to close the splits. Timber planks will also start to bow when one side of the piece of wood dries quicker than the other. Cracks and bows can be corrected by using a wet sponge to add moisture to the dry side and allowing both to dry evenly. Please rest assured that quality control is of the utmost importance to our company and is monitored regularly. The wood used for our Timber Raised Beds is always checked prior to dispatching to the customer. If you are still not completely satisfied with this explanation and feel that the splits/damage to the planks could be a structural problem, we would be most grateful if you could send us photographs so that we may evaluate the situation. Many thanks once again and If you require any further assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 11 years ago

“Clips for large diameter hoops to protect crops have been discontinued. Neither older style (thicker) hoops or clips are now available. I bought smaller clips for the latest size of hoop but they pop off the larger hoops in the wind. Overall - an unsatisfactory outcome given my original investment.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. Regrettably we no longer stock 25mm diameter hoops or 25mm hoop clips and these were discontinued from our range some time ago. We do stock alternative 19mm hoops and clips. Please accept our apologies from any inconvenience caused.

Posted 11 years ago

“The fruit cage arrived in two separate consignments, the courier professing no knowledge of when the second might arrive, Harrods couldn't tell me with any accuracy either, each seemed to blame the other. I discovered a vital piece of the door assembly missing during erection, I had waited long enough to get the thing delivered, I took matters into my own hands and manufactured an adequate substitute myself. I am fortunate to possess the skills, knowledge, tools and equipment to achieve this, how others might fare I can't say. Sadly I am coming to expect such standards of service these days, they are quite common.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“All of the wood was slightly warped so when put together to create a veg box there are gaps in all corners so disappointed with the quality considering how much I spent.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the Timber Raised Bed you ordered did not meet your expectations. The planks used to make our Timber Raised Beds are pre-cut and are pressure treated prior to delivery into our warehouse. As wood is a natural product, hairline splits may already be present and timber will sometimes change shape to suit certain weather conditions. Timber will hold a certain amount of moisture which causes the wood to swell. Once the moisture content leaves the wood, which is usually during the summer months, it will shrink back to its standard size but can then split to relieve the tension between the fibres within it. Once the wood becomes moist again during the winter months, the wood will swell, causing the fibres to be pushed back together to close the splits. Timber planks will also start to bow when one side of the piece of wood dries quicker than the other. Cracks and bows can be corrected by using a wet sponge to add moisture to the dry side and allowing both to dry evenly. Please rest assured that quality control is of the utmost importance to our company and is monitored regularly. The wood used for our Timber Raised Beds is always checked prior to dispatching to the customer. If you are still not completely satisfied with this explanation and feel that the splits/damage to the planks could be a structural problem, we would be most grateful if you could send us photographs so that we may evaluate the situation. Many thanks once again and If you require any further assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 11 years ago

“Initial use of site placing order was good and item received without problems. Then normal deluge of Emails far to many which puts one off Harrod Horticultural three or four per year would be sensible structured with spring, summer and autumn and catalogues. Alternatively have an additional high frequency Email service for those who want this level of contact. Please reduce my level of Emails”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We can confirm that we have amended the frequency of emails sent to you and would like to apologise for any inconvenience caused.

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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