Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“We bought a shepherds crook lantern holder. It was delivered on time and was well packaged. We are very happy with this item”

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Posted 8 years ago

“GOOD PRODUCT AND EASY TO ASSEMBLE”

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Posted 8 years ago

“After having ordered and paid, and even had a phone call to confirm card details and address, was told item was out of stock! Then had another call but no message left. Attempted to find out what the call was about but no response to emails. My husband eventually spoke to a lady but did not have confidence in her so cancelled the order. Went direct to the manufacturer and item arrived in a couple of days with no problems. Disappointing.”

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Posted 8 years ago

Many thanks for your review. We are very sorry for the problems which you encountered with your order. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant departments. Whilst most of our products are manufactured by ourselves, regrettably the item you ordered is a bought in product and we are completely in the hands of our suppliers regarding stock dates. Again, we sincerely apologise for the inconvenience caused.

Posted 8 years ago

“Excellent service and good value for money will shop there again”

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Posted 8 years ago

“I had to return the fruit cage I had purchased, as I had measured incorrectly. I was charged £30 for 're spray' as I was told that the item was scratched and needed to be re sprayed before re sale. The item was couriered by Harrod Horticultural arranged couriers both ways, so if damage occurred then, it was on their watch. If the damage occurred as I very carefully unpacked the item on a lawn, it is not fit for purpose if such treatment will so easily scratch it. It would have been good to have been sent photographic evidence of the damage, as I only had HH word for it that such damage had occurred.”

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Posted 8 years ago

Thank you for your recent review. We understand that you had placed an order for an Aluminium Vegetable Cage however this was too big for your needs so you needed to return this to us for a refund. On arrangement of collections we do advise that orders have to be returned in a perfect re-sellable condition in their original packaging. We also state this on our returns policy on our website. Regrettably, as this order left us and was delivered in perfect condition, the damages on return were chargeable. We hope this explanation is of help and sincerely apologise for any inconvenience caused.

Posted 8 years ago

“The goods I ordered arrived in good condition and seem well designed for life in the garden”

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Posted 8 years ago

“We ordered an arch which arrived in the time scale stated. It was very slightly damaged, paints scratches. I phoned the company who immediately offered 2 remedies, either to replace the scratched sections or to send some touch up paint. We agreed to have the paint. We were also given a 10% refund on our costs. Good customer service. The arch is lovely, of excellent quality and is now covered in climbing roses A delight!”

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Posted 8 years ago

“good quality product, delivered fast”

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Posted 8 years ago

“All the plant supports I bought are excellent and doing the job very nicely. The flowerpot cane toppers were sent separately and there was an issue with the packaging resulting in broken items. This was dealt with immediately by a lovely lady in customer services and a replacement was sent out the same day. So excellent customer service, thank you very much Harrods”

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Posted 8 years ago

“Fast and efficient service.”

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Posted 8 years ago

“Excellent range of products and fair prices for great quality.”

Harrod Horticultural 5 star review on 28th June 2018

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Posted 8 years ago

“I have over the years many products.all have been top quality and excellent service.my last purchase was netting for my raised beds usual top quality”

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Posted 8 years ago

“The items arrived in a good condition and in a timely fashion”

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Posted 8 years ago

“Great range of Garden products that are delivered very promptly”

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Posted 8 years ago

“I bought an arch for a path, to replace one that had fallen down. it has been erected by a craftsman, So far it seems fine, but I need to wait some years to see if it remains sound.”

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Posted 8 years ago

“I was unexpectedly not going to be at home to receive the delivery. After a phone call customer services contacted the courier and gave instructions of where to leave my parcel. On returning home it was delivered as instructed. The aluminium poles have fitted perfectly to make a cage around my cherry tree much to the annoyance of the blackbirds. I shall be replacing the existing structure that I have at the moment around my raspberries. Thank you.”

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Posted 8 years ago

“Really great quality products, and really helpful customer service”

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Posted 8 years ago

“High quality product, good range of choice and efficient customer service.”

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Posted 8 years ago

“The veg cage with butterfly netting was easy to construct, especially the netting which came pre shaped to exactly fit the frame. However a comment I would make would be perhaps you could offer a bird netting option as it does me as a fruit cage but the pollenators can't get in.”

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Posted 8 years ago

“Great product, easy to specify and buy.”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews