Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product arrived on time”

Helpful Report

Posted 8 years ago

“Hopeless website, unable to complete order so gave up. Eventually succeeded in placing a different order, only to be phoned and told the main item was unavailable, hence I cancelled the one remaining item. And now you’ve emailed me for a review on a purchase that didn’t happen.... looks like your different departments need to talk to each other!”

Helpful Report

Posted 8 years ago

‘Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and had difficulties with our website. We would also like to apologise for the automated nature of the email you have received. We are currently reviewing our system to ensure these issues are resolved. Please accept our apologies once again for any inconvenience caused.’

Posted 8 years ago

“My order took at least 4 or 5 weeks to come. Although I understand things are sometimes delayed, I chased this several times by email and never got a proper reply, just an automated one. Very frustrating. When I eventually received a reply, it stated my order would be delivered in 2 days' time on a Friday. I replied immed to ask for short delay (ironically) so they would be delivered on Monday instead as we were going away to a wedding and would be away for 3 days. I didn't know how they would be packed, and hence if they would survive for this time. As I didn't get a reply, I had to assume 'no such luck', so we packed up the car, and literally sat waiting for the delivery. I quickly opened box to unpack plants and leave them in such a way that they wouldn't die while I was away, and so I could plant properly when I got back. They were all very delicate and so some were damaged when extracted from all the straw packing. Long story short, it was not a pleasant experience, it was very frustrating and I will get my plants from elsewhere next time, probably RHS site. My advice would be, make sure you update your customers on the situation and any delays etc. People generally don't mind if they know what is going on.”

Helpful Report

Posted 8 years ago

‘Thank you for your recent review and order. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year had unfortunately led to delays with despatching our plants which we know has been a great inconvenience to our customers. It is company policy to keep our customers as up to date as possible with regards to delays and will be investigating the reasons as to why this was not communicated with the relevant departments. Please accept our apologies once again for any inconvenience caused.’

Posted 8 years ago

“no problems”

Helpful Report

Posted 8 years ago

“My dandelion spade arrived very well packed and within 6 days.I am very happy with the service.”

Helpful Report

Posted 8 years ago

“My father asked for gardening gloves for his 90th birthday present so I was delighted when I found these as I wanted something special. He is really pleased with them and already putting them to good use.”

Helpful Report

Posted 8 years ago

“The products purchased were of very good quality and delivered on time.”

Helpful Report

Posted 8 years ago

“Excellent Service Would So Use Again”

Helpful Report

Posted 8 years ago

“The prompt arrival of my order was impressive. Sadly the piece of netting that I ordered was2/3 metres short of what it was required to cover .my fault I should have measured!!!”

Helpful Report

Posted 8 years ago

“Had just what I wanted at a reasonable price. Ordering was simple and delivery fast. The item was easy to construct and is working very well.”

Helpful Report

Posted 8 years ago

“Excellent quality and great customer service.”

Helpful Report

Posted 8 years ago

“EVERYTHIN HAS ALWAYS GONE SMOOTHLY.”

Helpful Report

Posted 8 years ago

“Excellent service, speedy delivery. The arch was easy to assemble and fix firmly in position.”

Helpful Report

Posted 8 years ago

“Very quick delivery. The fruit cage is excellent, easy to put together and fitted well. The fittings into the ground are easy to use and make it very secure.”

Helpful Report

Posted 8 years ago

“Able to buy per metre and good delivery and quality”

Helpful Report

Posted 8 years ago

“The products are always very good quality. The only reason I didn't give them a higher score was because I feel their carriage charge was excessive for such a small package.”

Helpful Report

Posted 8 years ago

“Both times I’ve ordered netting it’s been delivered super quick and is of great quality. A bonus too was the generous sizing of the ‘cut to order’ netting (10m was cut at 12m) 😃”

Helpful Report

Posted 8 years ago

“Fast service, good quality”

Helpful Report

Posted 8 years ago

“very helpful assistant”

Helpful Report

Posted 8 years ago

“Ordered and delivered”

Helpful Report

Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews