Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with my Link-a-bord components. I am reconfiguring my existing veg garden layout and needed a few of the shorter length boards. I have had a number of raised beds made with this system for at least 15 years and they are still going strong even though they have been lifted and moved several times. Jarrod Horticultural we’re very helpfu and efficient in delivering to Northern Ireland”

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Posted 4 years ago

“Still not received product after nearly 3months”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Curved Water Bowls are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Our latest purchase was raised bed netting to keep out pidgeons, cabbage moth etc. it works well. I recently watched a cabbage moth systematically looking for an opening and finally giving up!”

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Posted 4 years ago

“I write a review only because I have been invited to and given my experience I am surprised to have been asked. We ordered Peony baskets ahead of needing them for the season and in the event there was a long delay in receiving them such that it was too late to need or use them this year.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Overall I am very pleased with the raised beds. Service was good, keeping me updated on delays with the delivery. Two damaged pieces received, one replaced very quickly. However, the other was not so good service as the staff member refused to order replacement until photo received despite the fact 2 of her colleagues did so without the photo.”

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Posted 4 years ago

“All OK - kept well informed of the delivery”

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Posted 4 years ago

“Easy to navigate the website and to order the raised beds.I was aware of a delivery delay when ordering which was fine.On receipt of delivery one plank had a split in it but customer services were quick to arrange a new plank for me,with no hassle.”

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Posted 4 years ago

“Excellent products. Poor customer service, warehouse and delivery. The company needs to focus on putting these right.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“Ordering on line was fairly straightforward and acknowledged promptly. We were advised that of the two items ordered one was incomplete and would be sent soonest. The first parcel with the item short arrived and a while later the second item arrived with the part from the first parcel enclosed. Unfortunately there were three items missing from the second parcel but a phone call to the very helpful customer service lady produced the missing items a few days later.”

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Posted 4 years ago

“We have used the netting for our fruit cage. It appears to be strong & of very good quality.”

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Posted 4 years ago

“The bean support seems very strong not tested in high winds. As other reviewers have said at first the assembly seems a bit daunting but my husband, who is used to these things soon had it up and running.”

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Posted 4 years ago

“Delivery was fine and our landscape gardener easily installed the arch in November last year. We planted climbing roses which are beginning to climb!”

Harrod Horticultural 5 star review on 29th June 2021

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Posted 4 years ago

“Good price product, great service, arrived very quickly. When I telephoned with a construction issue the woman on the phone was very knowledgeable and helpful. Will definitely purchase again”

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Posted 4 years ago

“Delivered on time, packaged well. Would use again.”

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Posted 4 years ago

“The netting cage appears of good quality and was easy to assemble. However, fitting the additional access strip has damaged the netting and is a poor fit. The instructions are inadequate and customer service was poor.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 4 years ago

“The Order was delivered by Access Garden Products 2 weeks before the anticipated date. On construction, one pane of glass shattered while being slotted in to place, but one short phone call to Access resulted in the delivery 2 day later, free of charge, of 3 extra panes of glass. I don't think you can improve on that for service.”

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Posted 4 years ago

“Product is top quality and arrived on time and well packaged.”

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Posted 4 years ago

“Still awaiting delivery”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The Obelisk you have ordered is manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Very good web site, easy to order and delivery as they said it would be. Very pleased with purchase - excellent instructions and easy to construct.”

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Posted 4 years ago

“Excellent website to navigate and delivery on time”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews