Harrod Horticultural Reviews

4.6 Rating 11,215 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Longrow super cloches are not as illustrated in the catalogue. PVC panels are flat and not corrugated as illustrated and described in the instructions”

Helpful Report

Posted 9 years ago

“Having just written a review complaining of how my missing delivery was handled by Harrod Horticultural, I am now writing to correct my previous review. Despite the Customer Service representative saying that the replacement delivery was sent out by Standard Delivery it was in fact sent out by Express delivery and I have now received it, 3 working days after I reported the delivery missing. Less disappointed than I was.”

Helpful Report

Posted 9 years ago

“The wooden corner supports/joints could be made of a harder wood tendency to split when being screwed into. Apart from that no real problems.”

Helpful Report

Posted 9 years ago

“ordering very easy ,very good products delivery was a issue was told any time upto 3pm at 2.50pm got a call saying was running late could be 2 more hours not impressed”

Helpful Report

Posted 9 years ago

“Good quality and fast delivery”

Helpful Report

Posted 9 years ago

“the mole bulbs purchased seem to have done the trick. so good overall product”

Helpful Report

Posted 9 years ago

“Great job thank you very much”

Helpful Report

Posted 9 years ago

“Looks good but quite fiddly to put up”

Helpful Report

Posted 9 years ago

“I ordered plant supports and as I've not had chance to use them yet (it being a bit early in the year) I can only say they came promptly, well packaged and look to be of good quality.”

Helpful Report

Posted 9 years ago

“fleece was very good value ,will order again when i need some more.”

Helpful Report

Posted 9 years ago

“As you know, I'm an existing customer having purchased various garden frames previously, and that's why I had no hesitation in coming to you for the raised beds. Whilst I completely understand that Harrods probably do not actually 'manufacture' the goods, and delivery was excellent and safely packaged, construction was not straight forward. The plans were explicit and set out various tolerances and advice about distances between screw holes drilled etc., it must have been a 'Friday afternoon job' on the drilling machine. All is now well, however, probably due to the fact that I have always been a practical individual, and could cope with challenges. It will not affect my further custom.”

Helpful Report

Posted 9 years ago

“I have 4 autovents on my greenhouse which I fitted over 5 years ago. One of them failed over the winter and I purchased a replacement cylinder. It took less that 10 minutes to remove the faulty autovent from the window, fit the new cylinder and replace the unit on the window. It now works perfectly again.”

Helpful Report

Posted 9 years ago

“From your web page I was able to ask you a question and from the advice you gave me I had the confidence to place the order. Therefore the help was much appreciated. On the down side when I tried to purchase the plants on line I could not register because I was confronted with the message '' unable to open your account'', but I was trying to open an account. It took a telephone call to sort things out. The person I spoke to advised me to buy as though I was a guest, which worked. May I suggest you have a word with your IT people to improve this. At least one of your competitors has a more user friendly system.”

Helpful Report

Posted 9 years ago

“Very fast delivery of items. I ordered the wire obelisk by mistake. I called and paid the £10 order change fee and was told the 4 obelisks would be collected and re delivered by Friday. That was 2 weeks ago. Please can you expedite pronto? Many thank Maria”

Helpful Report

Posted 9 years ago

“I ordered and they came. seem perfectly OK but until the plants grow up high I wont know if the design is a good one.”

Helpful Report

Posted 9 years ago

“I have been happy with products, received from yourselves. I would suggest you could do more, particularly with your organic bee friendly plants and products. I myself, do and have constructed from soil upwards an organic garden and as such look for truly organic products!”

Helpful Report

Posted 9 years ago

“never had any complaints.”

Helpful Report

Posted 9 years ago

“Easily constructed the proof of its success will come, if we have a good crop this year.”

Helpful Report

Posted 9 years ago

“Sturdy, easy to put together kits. I am looking forward to expanding my growing area using them for fruit and veg.”

Helpful Report

Posted 9 years ago

“Definitely needs 2 to assemble and appears off central as you are constructing the frame . The composter spins freely and one side is already full. I'm awaiting my first lot of compost .”

Helpful Report

Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,215 reviews