Harrod Horticultural Reviews

4.6 Rating 11,160 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the mole bulbs purchased seem to have done the trick. so good overall product”

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Posted 8 years ago

“Great job thank you very much”

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Posted 8 years ago

“Looks good but quite fiddly to put up”

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Posted 8 years ago

“I ordered plant supports and as I've not had chance to use them yet (it being a bit early in the year) I can only say they came promptly, well packaged and look to be of good quality.”

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Posted 8 years ago

“fleece was very good value ,will order again when i need some more.”

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Posted 8 years ago

“As you know, I'm an existing customer having purchased various garden frames previously, and that's why I had no hesitation in coming to you for the raised beds. Whilst I completely understand that Harrods probably do not actually 'manufacture' the goods, and delivery was excellent and safely packaged, construction was not straight forward. The plans were explicit and set out various tolerances and advice about distances between screw holes drilled etc., it must have been a 'Friday afternoon job' on the drilling machine. All is now well, however, probably due to the fact that I have always been a practical individual, and could cope with challenges. It will not affect my further custom.”

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Posted 8 years ago

“I have 4 autovents on my greenhouse which I fitted over 5 years ago. One of them failed over the winter and I purchased a replacement cylinder. It took less that 10 minutes to remove the faulty autovent from the window, fit the new cylinder and replace the unit on the window. It now works perfectly again.”

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Posted 8 years ago

“From your web page I was able to ask you a question and from the advice you gave me I had the confidence to place the order. Therefore the help was much appreciated. On the down side when I tried to purchase the plants on line I could not register because I was confronted with the message '' unable to open your account'', but I was trying to open an account. It took a telephone call to sort things out. The person I spoke to advised me to buy as though I was a guest, which worked. May I suggest you have a word with your IT people to improve this. At least one of your competitors has a more user friendly system.”

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Posted 8 years ago

“Very fast delivery of items. I ordered the wire obelisk by mistake. I called and paid the £10 order change fee and was told the 4 obelisks would be collected and re delivered by Friday. That was 2 weeks ago. Please can you expedite pronto? Many thank Maria”

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Posted 8 years ago

“I ordered and they came. seem perfectly OK but until the plants grow up high I wont know if the design is a good one.”

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Posted 8 years ago

“I have been happy with products, received from yourselves. I would suggest you could do more, particularly with your organic bee friendly plants and products. I myself, do and have constructed from soil upwards an organic garden and as such look for truly organic products!”

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Posted 8 years ago

“never had any complaints.”

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Posted 8 years ago

“Easily constructed the proof of its success will come, if we have a good crop this year.”

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Posted 8 years ago

“Sturdy, easy to put together kits. I am looking forward to expanding my growing area using them for fruit and veg.”

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Posted 8 years ago

“Definitely needs 2 to assemble and appears off central as you are constructing the frame . The composter spins freely and one side is already full. I'm awaiting my first lot of compost .”

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Posted 8 years ago

“Arrived day after ordered. Just as described,ans is working well Arrived next day. Just as described and easy to install. Short time but is working well so far. Arrived next day, Just as described, and working well so far. Easy to install.”

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Posted 8 years ago

“Writing a few days after assembly, the quality looks good – strong metal and plastic used throughout. All fittings went together properly and the result is a good-looking, rigid structure that I guess will last a long time. One criticism: As so often, the instructions could and should be much better quality. First, they consist of a few black & white A4 sheets stapled together. Second, the words and pictures are not always clear and unambiguous, with some of the detail so small that it is near-impossible to see what is meant. The DVD also lacks step-by-step directions, and the production quality is poor. As a result, assembly becomes a tiresome and confusing chore when it needn't be. And the new customer's impression of Harrod takes a dip – also avoidable. This is a £500-plus purchase, yet I have seen far better instructions for a £50 folding bed (to take a recent example). Yet a well produced manual, in book form with colour photographs would not only make assembly a much easier process. It could also sell additional Harrod products to the existing customer – he or she is always your best prospect – and act as an ambassador to others who admire this product and may want to know more about it. All in all, well worth the modest extra expense, don't you think!”

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Posted 8 years ago

“I ordered two packs of Link Stakes as the postage rates are so high as this made the price per pack more acceptable. The order was processed OK but then I received an email to say that 1 pack would be delivered. There was no explanation re the change so I contacted Customer Services to discover that the GPS-230s 12 pack link Stakes 100cm x 38cm I ordered has been discontinued from the product range and that there was no remaining stock. Therefore, they cancelled the remaining pack from my order. I was not happy about this but Harrod have now refunded the postage and apologised so I have been mollified.”

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Posted 8 years ago

“No problems with the service. Haven't used the product yet.”

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Posted 8 years ago

“good quality as stated. delivery prompt.”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,160 reviews