“The gloves are beautiful, far too nice to actually do any gardening in. The quality of them is fantastic. There was great sadness when they were used and got dirty. Now need a back up pair when these get more dirty.”

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Posted 4 years ago

“Fast delivery, well packaged, excellent quality.”

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Posted 4 years ago

“The service is always excellent and the products high class. On the expensive side, yes, but you get what you pay for.”

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Posted 4 years ago

“I ordered a timber trug before Christmas, then to find a week later it was not going to be available to late January. I reluctantly accepted this, but since then, no communication.”

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Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“We purchased a Hotbin. It arrived promptly and communication around the delivery location and time was exemplary.”

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Posted 4 years ago

“The item I ordered before Christmas as a present is still not available or delivered. I have had to chase for information rather than being kept informed. Not so clever, still waiting but hopeful”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“The 2 shepherds crooks that we bought were good value and very good quality - well made, sturdy and robust”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Wonderful products and very quick delivery. Couldn't fault them.”

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Posted 4 years ago

“Excellent. Item was well packaged and arrived in good time.”

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Posted 4 years ago

“Excellent service and quality of product.”

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Posted 4 years ago

“I ordered the Great Dixter Planting Spade by Sneeboer before Christmas - it seems along with the rest of the UK! It clearly stated on the website it was out of stock but expected early January, so I placed the order. The spade arrived very early January, and is a great bit of kit. Both the spade and Harrods are very highly recommended!”

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Posted 4 years ago

“Poultry netting, very pleased with it, although expensive”

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Posted 4 years ago

“Excellent product range, prices reasonable and very prompt delivery.”

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Posted 4 years ago

“Good service but not received order yet”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“ordering easy and secure, delivery very good kept informed also . have not used product yet as weather very poor .”

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Posted 4 years ago

“Sorry. My second to last order was terrible.”

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Posted 4 years ago

“I have just received a request to review an order when I have yet to receive the order - after over a month - which hasn't stopped them sending email after email for other products. Understand difficult circumstances but the delivery has just been delayed for I think the 3rd time?”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“My order was dealt with promptly and I was kept up to date with its progress until it was delivered as promised.”

Helpful Report

Posted 4 years ago

“I haven’t received the the item yet so am not sure what rating to give but Harrods have emailed me for a review so I’ll do my best. This was a Christmas present but they gave me plenty of notice that it wouldn’t come until late January so no complaints on that front. I expect the quality will be good but can’t give higher than 3 stars until I get to see the product.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews

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