Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very impressed with the service. I ordered a few items for Christmas presents but knowing full well it was after the deadline for Christmas delivery according to their website. No worries - I'm always late with xmas shopping! I was amazed when the goods were delivered within 2 days and well in time to get them wrapped! Even during this pandemic! Items were good quality and at a good price - thank you. I haven't needed to contact there company other than via the ordering process.”

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Posted 4 years ago

“Good products and customer service”

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Posted 4 years ago

“Excellent product good price very fast delivery”

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Posted 4 years ago

“I ordered the product and it was delivered to the wrong address. I had to collect and carry it because it was too big to fit in my car. They made a small refund and said they would look into it. Nobody bothered to come back which was really disappointing. Product is great and delivery was not their fault, but not bothering to come back.....not what I expect”

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Posted 4 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all feedback regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We have already passed your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 4 years ago

“Good and speedy service.”

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Posted 4 years ago

“Bought a boot rack to go under the stairs. It is smart and fits perfectly. Delivery was quicker than I expected so excellent service all round.”

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Posted 4 years ago

“Very satisfactory”

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Posted 4 years ago

“Excellent rake delivered very quickly”

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Posted 4 years ago

“Would love to write a review of the product I ordered but I haven't received it yet. I chose Harrod because they had the product in stock at time of ordering (supposedly) - compared to other suppliers who were perhaps being more honest. It was meant to be a Christmas present and soon after ordering I was told it would not arrive until end of Jan. The sales dept have been in contact. I was disappointed but resigned - with Covid and Brexit there are a lot of challenges at the moment. However what is really winding me up now is getting continuous marketing emails and now a request to review a product which you must know I have not received. Does the left hand not know what the right is doing? This is very counter productive because I now have a much more negative view of this company than I did.”

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Posted 4 years ago

Thank you for your order and review. Please accept our sincere apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“Great service with backup advice to remove netting when snow was due to fall”

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Posted 4 years ago

“I order a steel arch and 3 obelisks all of which a really lovely”

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Posted 4 years ago

“Daughter was delighted with plant supports!!”

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Posted 4 years ago

“received my purchase in good time. expensive - but you get what you pay for - am delighted with my purchase and am now studying the catalogue looking for my next purchase, because, there definitely will be more, just love the quality.”

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Posted 4 years ago

“Very speedy delivery, thank you! The product (a metal shepherd's crook) was exactly what I wanted.”

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Posted 4 years ago

“Unable to give a review as it was a present for someone at Christmas and the weather isn’t right at the moment for planting. But it looks good, hope it will be!”

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Posted 4 years ago

“From finding the product to receiving it, my experience with Harrod Horticultural was excellent. The website is easy to navigate and the customer service team were very helpful in answering a question I had. I love the product I ordered, which was delivered promptly and well packaged. Highly recommended.”

Harrod Horticultural 5 star review on 26th January 2021

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Posted 4 years ago

“Goods well described on website. Harrod's staff were able to assure me that selected items were in stock prior to order. Goods were securely packaged for delivery.”

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Posted 4 years ago

“Easy ordering Good communication Very quick delivery Quality products”

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Posted 4 years ago

“We have not received our order yet. Ordered in December! A nit annoying asking for a review”

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Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“A company with an quick and efficient service of quality items.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews