Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I received my order but being busy did not open it. A few days later I received a voicemail to say there was a problem and would I call them. I opened my parcel and found it contained a complete different item from the one I had ordered. I returned the telephone call and asked to speak to the person who had left the message, she was busy and the person I spoke to could not help me. It was arranged that the original contact person would call me back either that day or the following one. I have received no further telephone calls 4 days later, and I do not have my order and have never received an apology for what is their mistake. Atrocious customer service.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and we are very sorry to hear that you received an incorrect item on your order. We are currently investigating this issue with our warehouse and would like to apologise for the inconvenience caused. After checking our system, we can see that we have attempted to contact you by both telephone and email. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise once again for any inconvenience caused.

Posted 5 years ago

“Good service, gloves arrived promptly.”

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Posted 5 years ago

“Very good communication - one item out of stock so immediately had an email, saying when it would be despatched and when it would arrive. As this was two weeks before Christmas, I was a bit dubious, but they were as good as their word. All items well wrapped and packed.”

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Posted 5 years ago

“So fabulous bought a second pair”

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Posted 5 years ago

“We're delighted with the metal raised bed we received from Harrod Horticultural, and with the delivery of wool compost. The quality of these products is excellent, as was the customer service.”

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Posted 5 years ago

“Good quality material and robust design with clear assembly instructions”

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Posted 5 years ago

“Although seemingly expensive, this is high quality, right size to fit our Acer, and relatively easy to unfurl and place over the tree and fasten against wind. Good strong zipper, which can be left open a bit to let wind out to avoid billowing too much. Fabric appears strong and excellent. Overall a good buy so far but only had it up for a couple of months.”

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Posted 5 years ago

“All excellent”

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Posted 5 years ago

“This is the second order where it has taken months for the delivery. My first one was in April and took 3 months eventually arrived in July! I was forgiving of that because it was during lockdown. But second order was beginning of December still not received and told might still not get it at end of January (3rd time due date been changed).”

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Posted 5 years ago

Thank you for your order and review. We sincerely apologise for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates and we are expecting to receive a delivery of the Geopods on the 29th January. However, we still cannot guarantee that this deadline will definitely be met. As always, we will keep you updated about your delivery, and please be assured we will despatch your goods immediately once we have them in stock. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Oh Dear. I've emailed to praise you for keeping me in touch with the delayed order. Totally understandable. Yet, now I'm asked how happy I am with a product that still hasn't been delivered. What a shame. I called out Sarah Raven's company for continuing to bombard me with email shots and then send me the service rating email, just as you have done now. You have fared better - at least keeping me across the state of our order. But really, you should STOP all your rating forms until you are sure your customers have received the goods. Getting disappointed with my service from you now - still waiting for the propagator - and currently out of pocket by nearly £200. I hope the wait will be worth it.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We sincerely apologise for the ongoing delay with your order. We appreciate that these delays have caused great inconvenience for our customers, and we are as disappointed as you are with the delays. Whilst most of our products are manufactured in-house by ourselves, regrettably the Geopods are not. As bought-in products, we are completely in the hands of our suppliers regarding stock dates for these and we are expecting to receive a delivery on 29th January. However, we still cannot guarantee that this deadline will definitely be met. As always, we will keep you updated about your delivery, and please be assured we will despatch your goods immediately once we have them into stock. We can confirm that payment for your order will not be taken until it has been despatched. Once again, please accept our sincere apologies for this continuing delay.

Posted 5 years ago

“Greenhouse bubble wrap ordered for my mother - she was very pleased - just what she wanted and swiftly delivered.”

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Posted 5 years ago

“great customer service and products.”

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Posted 5 years ago

“Excellent service. Quick despatch and tip quality product.”

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Posted 5 years ago

“I was happy with the speed at which the products I ordered were delivered and was impressed by the use of recycled materials in the packaging of my order.”

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Posted 5 years ago

“Excellent customer service. Excellent products, Burgeon and Ball garden spade and fork. Excellent communication. There was a delay in delivery for one item, but I was regularly kept fully up to date. Thank you”

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Posted 5 years ago

“The gloves are beautiful, far too nice to actually do any gardening in. The quality of them is fantastic. There was great sadness when they were used and got dirty. Now need a back up pair when these get more dirty.”

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Posted 5 years ago

“Fast delivery, well packaged, excellent quality.”

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Posted 5 years ago

“The service is always excellent and the products high class. On the expensive side, yes, but you get what you pay for.”

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Posted 5 years ago

“I ordered a timber trug before Christmas, then to find a week later it was not going to be available to late January. I reluctantly accepted this, but since then, no communication.”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“We purchased a Hotbin. It arrived promptly and communication around the delivery location and time was exemplary.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews