Harrod Horticultural Reviews

4.6 Rating 11,162 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always excellent packaging and as ordered.”

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Posted 10 years ago

“Notice of dispatch of my order arrived days AFTER the items were actually delivered.”

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Posted 10 years ago

“Prompt service and good quality goods”

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Posted 10 years ago

“Delivered on time. I bought 3 raised bed liners, 2 the same size which came in the correct size, 1 larger one which I question whether it was the size it was meant to be, but I was in a rush and it did the job, so I didn't complain or send back”

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Posted 10 years ago

“A query on delivery was answered promptly and politely. My only problem in putting together the Roman arch was in not being able to achieve a close tight fit with all of the horizontal pieces; some show up to an inch of plastic connector rather than being flush with the upright. However, this is clearly a quality product and I would recommend Harrod Horticultural.”

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Posted 10 years ago

“Very good service and good product”

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Posted 10 years ago

“Found the website was very clear to help find products which was my reaosn for purchasing from them.”

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Posted 10 years ago

“Overall I was satisfied with service. It was quick and informative. However I bought netting, no,t I thought from the site, a special offer or made to measure - it was one of the sizes listed - but was denied the ten per cent discount I felt I was due. I queried this and was told it was a special order. I would not believe any further discount offers! I am unable to enter farther comments as asked for below. The site will not let me!”

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Posted 10 years ago

“Good quality product, happy with purchase.”

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Posted 10 years ago

“Always a quick delivery which I appreciate.”

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Posted 10 years ago

“Easy to fit, good value. The glass panes initially tended to slip out of their securings, but this is easily, and obviously, overcome with a squeeze of pliers, though fingers were adequate.”

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Posted 10 years ago

“Not aware when chose the goods that it was in fact a different supplier and waited quite some time for any confirmation details of delivery etc When goods arrived one package was missing which turned out to be broken but replacement received next day mainly due to Sandra who was a great help throughout the process I was glad I had a man to help me put together the product as it certainly was to my mind quite tricky I guess overall for the price and my personal needs it is quite satisfactory but it was certainly only a sales pitch catalogue with little else and I'm not sure I would recommend it to anyone.”

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Posted 10 years ago

“Good service and prompt delivery. One quibble is that the extra payment required for next day delivery still could not absolutely guarantee it (or so I was told by your customer service person) as it is down to the courier. This makes it difficult for those needing to take a time off to be at home for bulky items and if there's not always an appropriate place to leave them, or neighbours are also out at work. Although I was informed on the actual day of delivery the approximate time of arrival, that would be too late for any arrangements to be made (luckily I was at home). It would be great if customers could at least choose a day for delivery to ensure receipt, through interface with couriers used if necessary, as some other retailers do provide this service.”

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Posted 10 years ago

“ordered two raised beds, can't argue for the price and makes my garden look better”

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Posted 10 years ago

“The mirror adds interest to a wall and helps to extend the 'garden'.”

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Posted 10 years ago

“Very fast delivery very impressed”

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Posted 10 years ago

“Excellent frame which proved easy to assemble. We are looking forward to having some autumn raspberries next year!”

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Posted 10 years ago

“To my mind, good customer service isn't just about whether a company gets it right first time - it's really about how they handle things when they get it wrong. Harrod Horticultural sent someone else's order to me instead of mine, to my utter bemusement when I unpacked it. But when I phoned them, they sorted it out very quickly - the courier arrived the following day to pick up the misdelivered package, and my own order arrived a couple of days after that. I would have given them five stars if they'd got it right first time, but they deserve a solid four stars for sorting things out quickly. And by the way, delivery is very fast!”

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Posted 10 years ago

“Good products, speedy service.”

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Posted 10 years ago

“At last something that efficiently sharpens my long handled shears which makes a tremendous difference. I haven't had chance to use it on my other garden tools”

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Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,162 reviews