“IN THE END I DID NOT USE THE CHERRY TREE SLEEVE ROLL.ON ALL THE NEW GROWTH WAS BLACKFLY.I CUT SOME OF THE INFESTED BITS OFF,BUT DECIDED THAT IT WAS TOO MUCH OF A JOB. THERE WERE CHERRIES ON SPURS AND BRANCHES.IT WAS TOO MUCH TROUBLE TO CUT THE SLEEVE ROLL.SO I LEFT THE TREE TO NATURE. I PICKED THE CHERRIES WHEN THEY HAD GONE RED INSTEAD OF LEAVING THEM TO FULLY RIPEN[TURN NEARLY BLACK]ON THE TREE.SURPRISINGLY THE CHERRIES WERE FLESHY AND QUITE SWEET.I WAS LUCKY THAT THE BLACKBIRDS LEFT THE TREE ALONE AND DID NOT EAT THE CHERRIES. I MIGHT BUY A CAGE NEXT YEAR.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are happy to hear that the blackbirds had left your cherries alones this year and you could harvest them. If you need assistance with Fruit Cages, please do not hesitate to contact us and we will be happy to help. Thank you again.

Posted 9 years ago

“OK on the whole but hard to judge the interior size so that fixing bolts match size of cloche, mine won't reach so the hoops are just pushed in. It would be great if the bottom of the net could be elasticated for a failsafe fit.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the hoops and cover you ordered did not meet your expectations. We can confirm that we do also supply an insect mesh cover which has an elasticated hem. If you would like to exchange the net cover for one of these, please do not hesitate in contacting us and we will be delighted to help you.

Posted 9 years ago

“Portacage 2.50m x 2.00m £120 The cage was quick and easy to assemble. Net made to size fitted inside frame. Rings on top of frame attach to net (like curtains on pole). Would like more rings. Recommended that should be anchored to ground with pegs, yet no pegs supplied. Absence of door makes it difficult to access cage. Cage is as advertised and good quality, however, it is very basic and in my view overpriced.”

Helpful Report

Posted 9 years ago

“The bins are good quality but prone to warping if not unpacked on delivery. If you have more than one bay then it is impossible to fit the lid retaining rails on both sides of a plank without longer screws which are not provided. Harrod should be aware of this from previous posts and should have modified the product pack but hasn't. It also takes the fitting of of 500 screws which takes days and no mean effort. So overpriced and self effort underestimated.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 9 years ago

“This product is par for the course these days. Idea is brilliant as a vent for the greenhouse. However, my greenhouse is an old aluminium one, but very good build. The frame is narrower but thick, this was not so compatible with the vent. Also the bolts were too short but the company couldn't supply any longer ones. I bought horticultural glass which was a bad idea as this can slip straight through, this glass is a mm or two thinner than others. This can cause problems when closing the vent which I do very carefully. Be aware that you may need to modify. I needed a vent and it is what it is.”

Helpful Report

Posted 9 years ago

“It was not clear from the brochure that the trug was not already constructed but would be delivered in pieces requiring me to construct it! I can't do this so will now have to pay someone to do it for me. The product is expensive as it turns out to be just a few planks of wood! Additionally the packaging was damaged. The plant ties rusted as soon as they were put around the plants - I thought they were supposed to be rust proof? Feeling disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your recent order and review. We are very disappointed to learn that the items you ordered did not meet your expectations. We do state on both our Website and in our Catalogue that the Mini Manger Raised Bed Planters are a self assembly items. However, as we are always trying to improve the service we provide to our customers, we have forwarded your findings to the relevant departments to investigate if this information can possibly be made clearer. Regarding your Link Stakes, we can confirm that the Rust Effect variety was selected when your order was placed on our Website, therefore would not be rust proof. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“Pleased with the items I purchased but very slow delivery. A few days after ordering I received an email advising that part of the order which was some netting was out of stock, so I ordered it from somewhere else and the netting still arrived 4 days before the Harrod order.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently investigating these issues with the relevant department and would like to thank you for bringing these to our attention. Please accept our apologies for any delay and inconvenience caused.

Posted 9 years ago

“Very happy”

Helpful Report

Posted 9 years ago

“Lovely product , however I ordered by express delivery . Unfortunately it took a week and I had to get another present for the birthday . The staff member was very pleasant and diffference in postage was refunded .”

Helpful Report

Posted 9 years ago

“The catalogue did not make it clear that the netting we ordered was stiff braided plastic rather than soft netting we had hoped for. Our need was urgent so had to use what we ordered. Delayed supply of one element of the order was well covered by e mail.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to learn that the butterfly netting you received did not meet your expectations and the material was not as soft as you had expected. We can confirm that we only offer two types of butterfly netting – a rigid and a soft variety and the one you received was the softer of the two. Please accept out apologies for any inconvenience.

Posted 9 years ago

“Some of your prices are excessive”

Helpful Report

Posted 9 years ago

Thank you for your recent review and order. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. Obviously we would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 9 years ago

“Moles are still using my veg patch as a highway but now going round the edge.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“Ordered raised bed liner, which was shown as in stock, however, received email to advise out of stock until new deliveries due 28 September. Shortly after the liner was delivered which was a little confusing in view of previous notification. I was initially obviously disappointed that the liner was not now in stock and would need to wait until end September for new supply.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our sincere apologies for any inconvenience we may have caused you.

Posted 9 years ago

“I know about the nature of product development but it still hits me hard when I want to extend a system and find that all the components have changed to the extent that I can only bodge the extension. Your decision to standarise your fruit cage tubing has really hit me hard. The original tubing will last for years and cannot be dumped and this is a real problem. Apart from that your new tube connectors are a joy and much much better than the old system. I used the old rubber based connectors to connect the old with the new tubing and this has made a reasonable fruit cage. Thank you also for the net claw Peg which has completely eliminated the ability of young birds to get inside the cage.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you found our Slot and Lock System difficult to use with your existing build-a-ball cage. We do offer a 12.7mm to 16mm tubing convertor that allows 12.7mm tubing to be used with our Slot and Lock connectors. We understand that a member of our Customer Services Team has been in contact with you regarding this. We hope this is of help and thank you again for your order.

Posted 9 years ago

“The product is as described. However, as the ground is dry, the metal poles had to be hammered in which is no fault of the supplier. Also, there were not enough clips. At least three clips are needed for each post. We ordered this product online about 3 weeks ago and the website did not state until we had ordered that it was out of stock and we had to wait until the product was restocked, which, in my opinion, is not conducive to our purchasing other products from Harrod Horticultural. I did have to chase on a couple of occasions to check when the product would be sent to us.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible with regards to out of stock items. We are currently looking into making stock statuses clearer on our website and sincerely apologise for any inconvenience caused. We have attempted to contact you to resolve the problem with the clips provided with your order, but unfortunately have not been able to get through. If you could kindly contact our Customer Service team on 0333 400 6400 between 8.30am and 5.30pm, Monday to Friday, we will be delighted to help you.

Posted 9 years ago

“i've not yet received the goods. :(”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the delay in despatching your item to you but we understand that this has now been received.

Posted 9 years ago

“We purchased a steel fruit cage. The quality is good. The construction instructions were VERY POOR. we phoned for advice,but I was disappointed with the description and in fact we had designed the layout but that is completely lately spoilt as it was not clear that we could not have the doors in the middle of the run . Not having a shop or display meant we were unsure what to expect. The arches are fine . We are disappointed as all our planning and planting is to no avail . The design and f the cage is not flexible enough”

Helpful Report

Posted 9 years ago

Thank you for your recent review and your order. We are sorry to hear that you found the instructions you received for your Steel Fruit Cage not adequate. As we are always trying to improve service we provide to our customers, we have forwarded your findings to our Technical Design Team who will amend any instructions if they deem it necessary. We understand that you had wanted to position the door in the centre of your cage. Regrettably, when placing an order on our website, there is not an option to select this. We can confirm that the doors kits can be positioned on any existing uprights on our Fruit Cages. Additional parts can also be purchased via our Customer Services Department to move the door kit to other positions on the Cage. We also offer a Made to Measure service for any bespoke design of cage. If you still need assistance with assembly of this product, or would like to order additional parts, please kindly contact Customer Services on 0333 400 6400 and we will be delighted to help you. Alternatively, please kindly email us a telephone number and a convenient time to call you. Thank you once again and we look forward to hearing from you soon.

Posted 9 years ago

“iNTERESTED TO SEE THE PRODUCT WAS NOT OF YOUR MANUFACTURE - MAYBE i COULD HAVE SAVED A FEW PENCE BY BUYING FROM BURGON & BALL !”

Helpful Report

Posted 9 years ago

Thank you for your recent review and order. We understand from your comments that you are unhappy with the price of the product you ordered. Obviously we would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 9 years ago

“Although this product was reasonably well built, it was difficult to assemble, rather like a mecano set. Once installed looked good. Quite expensive if you consider your own labour costs on top of the price!”

Helpful Report

Posted 9 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Roman Arch you ordered difficult to assemble. We do state on our website and in our catalogue this item is self assembly and full instructions are provided. Our friendly Customer Service Team are also available to help. If you require any further assistance regarding assembly of this product, please do not hesitate to contact us

Posted 9 years ago

“Loved the really substantial planks making up the frame, so the end result feels really solid. Was very disappointed with the joining pieces which were too narrow, the screw holes too near the edge, so the wood split when assembling. We replaced them with some brackets. The coping on the top provides a nice finish and is really useful when working on the bed. But the mitres on the corners were not quite 45 degrees so the ends didn't meet neatly. Would be a great product if attention were paid to these details.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews