Harrod Horticultural Reviews

4.6 Rating 11,424 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't tried lights yet, but bit unhappy that immediately after purchase you offered 10% discount on orders. Should have waited.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“I bought from Harrod Horticultural solely because they are the sole on-line supplier of Sneerboer tools which are excellent. The fact that Harrod Horticultural choose to use a courier who charges a premium to deliver to Aberdeen means I will not be shopping with them again as I have a choice of horticultural suppliers who do not penalise me for living in mainland Scotland and not even in the Highlands. Harrod's may want to look again at the couriers and consider Yodel, DPD or Parcelforce then they may grow their customer base around the oil capital of Europe!”

Helpful Report

Posted 10 years ago

Thank you for your order and review. You comment on the cost of delivering an order to an AB postcode. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 10 years ago

“I would be happy to submit a review but I have not yet received the obelisk , look forward to delivery very soon.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible regarding delivery of their goods. We understand that a member of our Customer Service team has now been in contact with you regarding this matter and we are also currently reviewing our system to ensure these issues are resolved. Please accept our apologies for the delay and inconvenience caused.

Posted 10 years ago

“The press itself is fine but I was very disappointed in the fact that the straining bag didn't come with it. Its in the photo so one would be right in assuming that it comes with it. A minor inconvenience you might think but when i ran Harrods to obtain one i was told that you haven't got any and don't do them anymore. The press had to be used with an old pillow case, so would i order from Harrods again.. No.”

Helpful Report

Posted 10 years ago

We are sorry that you found the images of our Fruit Presses misleading. Your comments have been forwarded to our Webteam so that the product image can be updated and we would like to thank you for bringing this to our attention. We understand that a member of our Customer Services Team has been in contact with you regarding this . Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“The products are good, and the end result looks fine. But a couple of problems that you may need to address, - assuming that there will be other first-timers buying these. 1. The end of the fence needs a much sturdier fixing. If there is any spring in the fence the plastic insert pulls out, no matter how much twisting is done. We solved it by filling the small gap between the end of the fence and the garage wall jamming the end post in tight. 2. The instruction sheets are not clear enough. Take each action separately down the page and describe each piece clearly to go with the drawings. 3. No explanation of how to fix a gripple. I had to google the manufacturer to find out how it was done. Do not assume the purchaser is an expert. It is better to treat everyone as morons in these situations.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that you encountered problems whilst assembling the goods. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who will look into the instructions provided and make changes where appropriate. Our friendly Customer Service Team are also available to help if you require any further assistance. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“A longer flex would be better. Some marking about real/approx temperatures eg:frost protection mark on knob/case would be very useful.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations and have forwarded your comments to our suppliers for their consideration.

Posted 10 years ago

“I won't know until next year when the nematodes (Little wormies) have in fact made a meal of the leatherjacket larvea”

Helpful Report

Posted 10 years ago

“Whilst the bubble wrap is very good, I was expecting it to be more substantial than it was, particularly as one of its intended uses was to make some large cloches.”

Helpful Report

Posted 10 years ago

“Delivery times are slow compared with other companies and providers.- about 10 days as opposed to 2-3 The products are good, and reasonable value”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. Our current despatch time for orders is 3-5 working days. We would allow up to three working days for delivery once goods have left our warehouse. We understand that your order took longer than expected to be delivered and we are currently investigating this with our carriers. Please accept our apologies for the inconvenience caused.

Posted 10 years ago

“IN THE END I DID NOT USE THE CHERRY TREE SLEEVE ROLL.ON ALL THE NEW GROWTH WAS BLACKFLY.I CUT SOME OF THE INFESTED BITS OFF,BUT DECIDED THAT IT WAS TOO MUCH OF A JOB. THERE WERE CHERRIES ON SPURS AND BRANCHES.IT WAS TOO MUCH TROUBLE TO CUT THE SLEEVE ROLL.SO I LEFT THE TREE TO NATURE. I PICKED THE CHERRIES WHEN THEY HAD GONE RED INSTEAD OF LEAVING THEM TO FULLY RIPEN[TURN NEARLY BLACK]ON THE TREE.SURPRISINGLY THE CHERRIES WERE FLESHY AND QUITE SWEET.I WAS LUCKY THAT THE BLACKBIRDS LEFT THE TREE ALONE AND DID NOT EAT THE CHERRIES. I MIGHT BUY A CAGE NEXT YEAR.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are happy to hear that the blackbirds had left your cherries alones this year and you could harvest them. If you need assistance with Fruit Cages, please do not hesitate to contact us and we will be happy to help. Thank you again.

Posted 10 years ago

“OK on the whole but hard to judge the interior size so that fixing bolts match size of cloche, mine won't reach so the hoops are just pushed in. It would be great if the bottom of the net could be elasticated for a failsafe fit.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the hoops and cover you ordered did not meet your expectations. We can confirm that we do also supply an insect mesh cover which has an elasticated hem. If you would like to exchange the net cover for one of these, please do not hesitate in contacting us and we will be delighted to help you.

Posted 10 years ago

“Portacage 2.50m x 2.00m £120 The cage was quick and easy to assemble. Net made to size fitted inside frame. Rings on top of frame attach to net (like curtains on pole). Would like more rings. Recommended that should be anchored to ground with pegs, yet no pegs supplied. Absence of door makes it difficult to access cage. Cage is as advertised and good quality, however, it is very basic and in my view overpriced.”

Helpful Report

Posted 11 years ago

“The bins are good quality but prone to warping if not unpacked on delivery. If you have more than one bay then it is impossible to fit the lid retaining rails on both sides of a plank without longer screws which are not provided. Harrod should be aware of this from previous posts and should have modified the product pack but hasn't. It also takes the fitting of of 500 screws which takes days and no mean effort. So overpriced and self effort underestimated.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 11 years ago

“This product is par for the course these days. Idea is brilliant as a vent for the greenhouse. However, my greenhouse is an old aluminium one, but very good build. The frame is narrower but thick, this was not so compatible with the vent. Also the bolts were too short but the company couldn't supply any longer ones. I bought horticultural glass which was a bad idea as this can slip straight through, this glass is a mm or two thinner than others. This can cause problems when closing the vent which I do very carefully. Be aware that you may need to modify. I needed a vent and it is what it is.”

Helpful Report

Posted 11 years ago

“It was not clear from the brochure that the trug was not already constructed but would be delivered in pieces requiring me to construct it! I can't do this so will now have to pay someone to do it for me. The product is expensive as it turns out to be just a few planks of wood! Additionally the packaging was damaged. The plant ties rusted as soon as they were put around the plants - I thought they were supposed to be rust proof? Feeling disappointed.”

Helpful Report

Posted 11 years ago

Thank you for your recent order and review. We are very disappointed to learn that the items you ordered did not meet your expectations. We do state on both our Website and in our Catalogue that the Mini Manger Raised Bed Planters are a self assembly items. However, as we are always trying to improve the service we provide to our customers, we have forwarded your findings to the relevant departments to investigate if this information can possibly be made clearer. Regarding your Link Stakes, we can confirm that the Rust Effect variety was selected when your order was placed on our Website, therefore would not be rust proof. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“Pleased with the items I purchased but very slow delivery. A few days after ordering I received an email advising that part of the order which was some netting was out of stock, so I ordered it from somewhere else and the netting still arrived 4 days before the Harrod order.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently investigating these issues with the relevant department and would like to thank you for bringing these to our attention. Please accept our apologies for any delay and inconvenience caused.

Posted 11 years ago

“Very happy”

Helpful Report

Posted 11 years ago

“Lovely product , however I ordered by express delivery . Unfortunately it took a week and I had to get another present for the birthday . The staff member was very pleasant and diffference in postage was refunded .”

Helpful Report

Posted 11 years ago

“The catalogue did not make it clear that the netting we ordered was stiff braided plastic rather than soft netting we had hoped for. Our need was urgent so had to use what we ordered. Delayed supply of one element of the order was well covered by e mail.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to learn that the butterfly netting you received did not meet your expectations and the material was not as soft as you had expected. We can confirm that we only offer two types of butterfly netting – a rigid and a soft variety and the one you received was the softer of the two. Please accept out apologies for any inconvenience.

Posted 11 years ago

“Some of your prices are excessive”

Helpful Report

Posted 11 years ago

Thank you for your recent review and order. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. Obviously we would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 11 years ago

Harrod Horticultural is rated 4.6 based on 11,424 reviews