Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The item I ordered before Christmas as a present is still not available or delivered. I have had to chase for information rather than being kept informed. Not so clever, still waiting but hopeful”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“The 2 shepherds crooks that we bought were good value and very good quality - well made, sturdy and robust”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Wonderful products and very quick delivery. Couldn't fault them.”

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Posted 5 years ago

“Excellent. Item was well packaged and arrived in good time.”

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Posted 5 years ago

“Excellent service and quality of product.”

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Posted 5 years ago

“I ordered the Great Dixter Planting Spade by Sneeboer before Christmas - it seems along with the rest of the UK! It clearly stated on the website it was out of stock but expected early January, so I placed the order. The spade arrived very early January, and is a great bit of kit. Both the spade and Harrods are very highly recommended!”

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Posted 5 years ago

“Poultry netting, very pleased with it, although expensive”

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Posted 5 years ago

“Excellent product range, prices reasonable and very prompt delivery.”

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Posted 5 years ago

“Good service but not received order yet”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“ordering easy and secure, delivery very good kept informed also . have not used product yet as weather very poor .”

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Posted 5 years ago

“Sorry. My second to last order was terrible.”

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Posted 5 years ago

“I have just received a request to review an order when I have yet to receive the order - after over a month - which hasn't stopped them sending email after email for other products. Understand difficult circumstances but the delivery has just been delayed for I think the 3rd time?”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“My order was dealt with promptly and I was kept up to date with its progress until it was delivered as promised.”

Helpful Report

Posted 5 years ago

“I haven’t received the the item yet so am not sure what rating to give but Harrods have emailed me for a review so I’ll do my best. This was a Christmas present but they gave me plenty of notice that it wouldn’t come until late January so no complaints on that front. I expect the quality will be good but can’t give higher than 3 stars until I get to see the product.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Very rapid dispatch”

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Posted 5 years ago

“Still waiting! I ordered a geo propogator as a Christmas gift. I ordered it well before Christmas but here we are on the 16th January 2021 still waiting! To be fair, I’ve had several emails from HH informing me that my order is delayed and I do appreciate that these are exceptional times and that stuff being imported may be delayed. (If indeed these propogators are coming from overseas). Estimated delivery in now the end of Jan. So I can’t review the product as I’m still waiting!”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Excellent service. I was disappointed that the Burgon and Ball scoop I ordered for my husband was out of stock for Christmas but I was most impressed with the caring and regular emails l I received keeping me up to date with latest estimates on delivery dates. The money wasn't taken for my order until it came in and I knew my order had not been forgotten - most important aspect of customer service. Well done! I shall shop again at Harrod for my husband's gardening gifts!”

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Posted 5 years ago

“Easy online ordering & prompt delivery”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews