Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The vegetable cage and large plant supports were better than I thought they would be Perfect for my garden and great protection for plants”

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Posted 5 years ago

“Mmmmm mmmmm mmmm. Mmmmmnnnnnnnn”

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Posted 5 years ago

“Surprised at the packaging!”

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Posted 5 years ago

“I have ordered through Harrodsburg Horticultural for several years. The service is always excellent and usually very quick. Naturally there were some delays in delivering some goods in early 2020 due to the pandemic problems, but always there was explanation and assurance of continuing support. The hardware is always of excellent quality.”

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Posted 5 years ago

“My sister and brother in law wanted vouchers from you for Xmas, so they where very happy to have received them. Thanks again”

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Posted 5 years ago

“Product purchased fine. As it should be. Only used Harrod again as using voucher received for poor service and multiple damaged goods on last purchase. Extortionate delivery charges eliminated any voucher savings though and irritated they think of Perth, Scotland as Highlands & Islands. I'd recommend they find a courier that's not trying to fleece their customers. Last time I buy from this company.”

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Posted 5 years ago

Thank you for your order and review. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate the delivery tariff, our carriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 5 years ago

“Excellent service, thank you.”

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Posted 5 years ago

“I ordered a Hotbinand waited for delivery. I contacted Harrods for a likely delivery date . They responded immediately saying the Manufacturer had indicated early in January . The item was delivered on time.”

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Posted 5 years ago

“Very prompt service; everything so well packaged - much appreciated”

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Posted 5 years ago

“The Access FBG Growhouse is an excellent quality product, already providing a bright spacious growing environment for our allotment seedlings. I was immediately impressed with the build quality of this product and the fact that detailed printed assembly instructions are provided. Unlike so many flat pack furniture items and appliance instructions today, which only provide pictures, these included detailed text for the sequence. The manufacturers, Access, also offer a series of comprehensive online videos. Although, I did note some very slight variations in the sequence between the video and the printed version. One other minor observation; I'd consider installing the 'L' brackets (feet) onto the vertical legs earlier in the process; you either have to invert the entire frame, when assembled, or install them at the base of the legs in situ. This is to avoid moving the frame out of alignment.”

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Posted 5 years ago

“The goods arrived quickly and were well packaged. The price including the postage was cheaper for the same items than other sites on the internet.”

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Posted 5 years ago

“This item, a birthday gift, was delayed because of the supplier but you only told me of the delay when I phoned to find out where it was. As it was then due to arrive after the birthday, I phoned and asked you to deliver it, not to me but to my friend’s house. I was told you would arrange this. So I wasn’t impressed when it was delivered to me.”

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Posted 5 years ago

“Great products, exceptional quality, smooth ordering process and safe and speedy delivery👍”

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Posted 5 years ago

“Received promptly and as expected”

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Posted 5 years ago

“I ordered a pair of gardening gauntlets for a Christmas present. When ordering they were not saying they were out of stock. About a week later I received an email to say they were out of stock but hopefully be in within the week.The next email said a date in January. I cancelled the order but did receive a very king email from you. Receiving an email like this from yourselves is not very professional when I have received nothing”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Fast and efficient service. More than satisfied.”

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Posted 5 years ago

“I am very pleased with the service I received from Harrod Horticultural. They answered all my questions, including ringing me back when I called & they were engaged. They reviewed my raised bed plan promptly & discussed options. Very Happy Customer, Mrs B Robinson.”

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Posted 5 years ago

“Service is excellent, easy and helpful, and delivers on time”

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Posted 5 years ago

“Very pleased with the product and excellent service and quick delivery.”

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Posted 5 years ago

“Great product and service provided and will shop with them again, thank you .”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews