Harrod Horticultural Reviews

4.6 Rating 11,300 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very good quality item. Arrived on due date.”

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Posted 8 years ago

“Ordering was easy and delivery arrived when expected. Excellent service. Thank you.”

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Posted 8 years ago

“Swift despatch of quality goods and over three orders one minor problem dealt with swiftly”

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Posted 8 years ago

“When I reported defected product of a minor value, Harrod Horticultural sent me a replacement straight away. Great service!”

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Posted 8 years ago

“Good product but abysmal delivery service. Courier kept promising delivery dates / times and then not keeping to them. This happened several times - eventually I had to ask you to sort it out.”

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Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 8 years ago

“My order by telephone was duly delivered to my niece in Scotland well in time for Xmas. Excellent service. Phone order was efficient and congenial. Well done!”

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Posted 8 years ago

“I trust the hoe purchased as a gift for my son will make him happy on his new allotment!”

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Posted 8 years ago

“Lovely quality goods - I bought a Christmas present for someone and they are very happy. The order process was quick and easy and the staff member polite and helpful. Thank you!”

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Posted 8 years ago

“just doing a good job and I will contacting you for more thank you.”

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Posted 8 years ago

“Delivered on time, goods were brilliant”

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Posted 8 years ago

“Ordered a luxury kneeling stool ... waited 2 weeks for it only to find out it had been lost in-transit so ordered another 1 ... then both turned up on successive days ... called HH to arrange collection of 'spare one' ... waited in 3 separate days for a collection that never happened ... so still got a 'spare one' awaiting collection ... amateur operation!”

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Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered with the collection of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service once we ask the carriers to collect an order, but rest assured this case will be investigated fully to ensure the standards are improved further. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“There was good information about what was available, the tools I purchased ("small" digging fork and spade for boys (grandsons) to use) were well-made and the real thing, not toys.”

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Posted 8 years ago

“The person who dealt with my order was very pleasant and helped make the whole ordering process very easy.”

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Posted 8 years ago

“good products, accurate description, speedy delivery”

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Posted 8 years ago

“i am very happy with my purchase.”

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Posted 8 years ago

“Customer Service is excellent. Had to change order at the last minute and they were very helpful. Bought veg boxes and frame and they were very good quality.”

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Posted 8 years ago

“All good, i got what i ordered and it arrived in good time. Bubble wrap looks fine but haven't got round to lining rabbit pen roof with it yet so is untested so far. I wouldnt hesitate to use Harrod Horticultural again”

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Posted 8 years ago

“Product bought @ excellent price and was delivered on schedule in a well packaged state. Harrod Horticultural can be recommended for level of service.”

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Posted 8 years ago

“Efficient and quick delivery.”

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Posted 8 years ago

“Excellent service, great communication and arrived when expected. Really pleased with product - thank you”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,300 reviews