Harrod Horticultural Reviews

4.6 Rating 11,448 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th September 2026

227

Anonymous

Anonymous // 01/01/2019

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“My obelisk arrived promptly and was well packed. The instructions were clear and I managed to put it together easily. It looks lovely in the garden and will look even better once my clematis has grown!”

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Posted 8 years ago

“I liked the fact that they had exactly what I wanted I ordered the brown weed control fabric which I wanted ,but didn't even know existed until I came across it on the harrods site it was delivered promptly and packaged very well I haven't used it yet but it looks strong and I think it will be perfect.”

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Posted 8 years ago

“Far from making me happy,you gave me a reason to question the quality of the product I ordered. I have since accepted the product,but haven't received any answer from yourselves. I have already voiced my concern by telephone,shortly after delivery. To recap; I ordered 4m wide 30gm fleece,in order to cut it into 2m width,because that was cheaper than your advertised 2m fleece.I was more than surprised to find that my order was joined with a narrow strip at just over 3m! I can only hope that this join will survive the life of the fleece. Why didn't you make this "join" clear in your advert?”

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Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. The 4m width Insulating Fleece does have a join but this should not affect the performance of the material. We understand that a member of our Customer Services Team has spoken to you regarding this and our website has now been updated with the relevant information. Thank you again for your order and we apologise for any inconvenience caused.

Posted 8 years ago

“Fast,efficient service & unbeatable quality goods”

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Posted 8 years ago

“excellent fast service and great product .I love the Sneeboard tools thanks barbara”

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Posted 8 years ago

“Excellent service and great product”

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Posted 8 years ago

“Good product delivered on time with exceptional after sales service”

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Posted 8 years ago

“the trellis is a good shape - I've bought them before - but this time there were two fixings missing and four of the washers supplied snapped as the trellis was installed.”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand that the trellis you ordered had missing fixings and four washers had failed in use. Please can you kindly contact Customer Services on 0333 400 6400 to arrange for replacements to be sent out, or alternatively please email customerservices@harrd.uk.com with a suitable time to call you. Please accept our apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 8 years ago

Thank you for your order and review. We understand that a member of our Customer Service Team has contacted you to offer replacement parts. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“The netting arrived promptly , well packaged and of excellent quality .”

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Posted 8 years ago

“Quality products, good prices and efficient delivery.”

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Posted 8 years ago

“Our obelisks arrived in good time and in perfect condition. The weight is good and the colour a gentle and subtle stone-grey that will look wonderful with pale pink climbing roses.”

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Posted 8 years ago

“I bought a tall circular plant support which arrived very quickly, is good quality and a size it’s difficult to find. I am very pleased with my purchase and will be buying more of the same.”

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Posted 8 years ago

“Four stars for HH but no stars for the raspberry beetle trap which is impossible to assemble as the plastic parts cannot be plugged together. I am in the process of trying to pare down the plastic plugs and enlarge the sockets to make them fit but have not succeeded yet.”

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Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations and was not of the high quality that we normally expect. We understand that a member of our Customer Services Team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 8 years ago

“Ordered Nemaslug and it is sent out when the weather is warm enough. I got an email to tell me it had been dispatched and it arrived the next day”

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Posted 8 years ago

“Goods as described”

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Posted 8 years ago

“By having the most extensive range of arches so that I could find one that suited. It is well made, strong and looks beautiful. Just wish it was a little less expensive.”

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Posted 8 years ago

“No deliver have phoned twice still no answer. Do not use them rubbish.”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“Products I could not find elsewhere, quick delivery, good, clear communication.”

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Posted 8 years ago

“really good quality products at a competitive price with really fast delivery!”

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Posted 8 years ago

“Good robust product, promptly delivered”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,448 reviews