Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The Aluminium fruit cage I purchased was very well made and we put it up without any difficulty. The cage clips provided were not enough but after a quick call to Harrod’s customer service dept. more were promptly sent out. A very happy customer.”

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Posted 6 years ago

“My package was delivered promptly and I am very satisfied with the product.”

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Posted 6 years ago

“Prompt delivery and it “does what it says on the tin””

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Posted 6 years ago

“I had a rambling rose climbing up the drainpipe, and your metal structure really tidied it up nicely.”

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Posted 6 years ago

“Very prompt attention to my order, and it was delivered quickly, and when they said it would be. The delivery driver very kindly carried it to where I needed it. All the parts were there, and it went together well.”

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Posted 6 years ago

“They always Deliver in a timely manner and the quality of the goods are great value”

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Posted 6 years ago

“Excellent service. I bought 3 thyme plants and they arrived in very good conditions.”

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Posted 6 years ago

“What we ordered was exactly what we wanted, as described on your web site. Arrived very quickly and was put to use straight away, no fuss, no drama. Look forward to using you in the future.”

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Posted 6 years ago

“This is a brilliantly designed and made product with great attention to detail and comprehensive assembly instructions including a worthwhile video. Delivery was quick and the whole purchase experience very satisfactory”

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Posted 6 years ago

“Easy to order, easy to pay and delivery when expected. Would certainly use again.”

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Posted 6 years ago

“I am delighted with the products I have bought. They are well made and sturdy, delivered in a reasonable time and well packed. Sadly they are also a little on the expensive side, I believe this is because you are buying from Harrod's.”

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Posted 6 years ago

“Great service, Quick delivery, and my cold fames do a really good job.”

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Posted 6 years ago

“Very quick and efficient orderng system and delivery within a few days. Very responsive on phone when I under ordered somne connectors. Did have problem with one of the poles suppied not being right diameter (must have been milling mistake) but they were very responsive to issue and new pole sent out within a day (awaited so assume will fit). Quality of units supplied has been very good with simple instructions. Not the cheapest of options but provding they last a long time then they look good value. To be accurate I am talking about fruit frames so cannot comment on other items.”

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Posted 6 years ago

“excellent customer service”

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Posted 6 years ago

“Good solid product which arrived quickly and as specified”

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Posted 6 years ago

“x x x x x x x x”

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Posted 6 years ago

“Very Happy with great service”

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Posted 6 years ago

“Very pleased with the large planter we ordered - so much so we're going to order another one. Arrived all in good condition and easy to put together.”

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Posted 6 years ago

“Having bought several items from Harrod, including fruit cages, and more recently a mini greenhouse along with the most recent planter trough I have no doubts when it comes to the quality of your goods, BUT when it comes to the choice of your delivery company, in this case DHL - it's nothing short of atrocious.”

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Posted 6 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 6 years ago

“The arch came quickly with all necessary bits. Instructions easy to follow but watch out for two pieces 5cm’s shorter which could have been marked.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews