Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Happy healthy plants and GOOD customer service. I will definitely buy from them again 🌱”

Harrod Horticultural 4 star review on 2nd June 2019

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Posted 7 years ago

“Recommend this company to everyone....excellent service with quality products.”

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Posted 7 years ago

“Order processed promptly by 'phone. The very pleasant and helpful service was appreciated. Delivery was within stated time and quality of product is excellent”

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Posted 7 years ago

“Very fast and easy.”

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Posted 7 years ago

“Every thing I have bought from Harrod Horticulturl has been exactly as described and easy to use the one exception being my last purchase of a garden watring kit . As I found the written instructions puzzling ,possibly not written originally in english and translated by someone not familiar with gardening terminology I decided to phone the customer help line and spoke to a very charming and helpful lady who was not only able to sort out my problems but even found a video online which showed exactly how to install the system. Now that is real service which I greatly appreciated so I shall certainly continue to buy from Harrod Horticultural and have reccomended the company to my friends.”

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Posted 7 years ago

“First class service”

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Posted 7 years ago

“I purchased a bean/sweet pea support frame. Online ordering was easy and the item despatched quickly. On arrival I checked the parts and found I had a frame connector missing. The telephone support was excellent and the missing part arrived a couple of days later.”

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Posted 7 years ago

“Excellent! Sturdy, well thought through, easy to erect, very quick & easy to add & remove the fleece cover.”

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Posted 7 years ago

“Timely delivery and well packaged”

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Posted 7 years ago

“I am very happy with the service I received from Harris Horticultural. I ordered the ‘shepherds crooks’ to hang bird feeders from and they are excellent. They are very sturdy metal construction, made of one solid piece (as opposed to the sectional versions other companies sell) which means they’re much more stable in use. The height also is great - much taller than most others which is better for the birds. I highly recommend them!”

Harrod Horticultural 5 star review on 2nd June 2019

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Posted 7 years ago

“Dealt with my problems effectively.”

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Posted 7 years ago

“Very efficient service and very good quality goods.”

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Posted 7 years ago

“I hadn't previously made purchases through Harrod Horticultural but thanks to the information in the small brochure I was made aware of all the products available through this company. I found the process by phone helpful since I was able to gain a little more information about the product. I could hardly believe the speed of delivery and all merchandise well packaged and in perfect condition. I bought the vertical metal plant support rods and link rods which are ideal and the perfect solution to some of my gardening headaches. I shall certainly keep this company in mind when making future purchases.”

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Posted 7 years ago

“Very good service Very happy with the pergola Excellent quality”

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Posted 7 years ago

“Good product delivered promptly”

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Posted 7 years ago

“After buying cheap and shoddy things for my garden for years, I thought that I would try one thing that was well made, I have bought several things a fruit cage, an arch for my beans etc. ..I dont recommend many things to my friends but i would be happy to recommend Harrod to anybody...”

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Posted 7 years ago

“Unfortunately I did not have a good experience with Harrod Horticultural. Initially the product I ordered did not arrive as scheduled. Upon contacting customer services they informed me that delivery had been attempted and returned, but they had received confirmation that it had now been delivered. I assured them that it had not. They apologised and confirmed they had now made arrangements for this item to arrive the very next day. I took a day off work to receive the product and I didn’t arrive. I contacted customer services again they apologised and said they would reorder the items on my behalf to start a new order. The items still did not arrive. A week later I received an email informing me that the item I ordered was out of stock. More we expected in a few weeks. One week later the item arrived but was not the colour I ordered. I suppose in the end I received the order albeit over a month later, the wrong colour, a vacation day worse off and following weeks of misinformation. Perhaps this was a one off, but I won’t be ordering from this company again.”

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Posted 7 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. From your comments, we understand that your replacement Shepherds Crooks were delayed and now you have received these they appear to be an incorrect colour. We understand that a member of our Customer Service Team has been in contact with you to rectify the issues you have experienced. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Usually good service but still haven’t received my nematodes despite being told they were delayed and would arrive by the end of may! I had to phone to find out this info, it would have been much better if you had contacted me, and it’s not too late to let me know when to expect them, hopefully before I go on holidsy”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Vine Weevil Killer is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. We understand that a member of our Customer Service Team has been in contact with an update. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Very happy with the service I got will use again if required”

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Posted 7 years ago

“Professional, punctual and good quality reliable product.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews