Harrod Horticultural Reviews

4.6 Rating 11,300 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Always very prompt with there delivery.”

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Posted 7 years ago

“Efficient and polite.”

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Posted 7 years ago

“very helpful customer service, excellent product”

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Posted 7 years ago

“I have been looking for some more flexi string for ages and found exactly what I wanted. A good bundle for your money. Always rely on Harrod Horticultural to deliver.”

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Posted 7 years ago

“Very solid structure, well wrapped”

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Posted 7 years ago

“The product was out of stock when I ordered but the Company kept me updated and shipped it out to me as soon as it was available. Received a message from Courier date and time slot so no waiting in.”

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Posted 7 years ago

“Good delivery of product. Side panels on cloches a little flimsy. Instructions very poor.”

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Posted 7 years ago

Thank you for your review and your order. Many of our products are designed and manufactured here at Harrod Horticultural. However, this is not one of our own in house designed products. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“I ordered 2 rolls of 4m x 10m fleece and was sent 2 rolls of 2m widths so had to use ties to join them together not very convienient.”

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Posted 7 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“I've always found what I've ordered from Harrod to be good quality and genuinely useful and their service has always been efficient.”

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Posted 7 years ago

“Your products have always met or exceeded expectations. This would be a 5 star rating apart from the very irritating recent onset of delivery delays - especially when delays are gradually extended.”

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Posted 7 years ago

“Prompt delivery, accurate description of item, easy instructions. Thanks”

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Posted 7 years ago

“Thought the length of poles for netting should be a lot less than 3m for caging supports especially as netting is of reasonable weight”

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Posted 7 years ago

Thank you for your order and review. We can confirm that all of the Vegetable Cages which we manufacture and supply have been designed and tested thoroughly and the maximum span without an intermediate upright is 3m. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 7 years ago

“Best price, right tools for the job delivered before time and it does not get better than that .. ! Thank you and will use you all of the time for my equipment as I’m a professional landscaper ..”

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Posted 7 years ago

“I am delighted with my Metal Raised Bed which arrived quickly and on time. Although I did not assemble this, I was told it was a bit fiddly to put together but I can confirm that this is a sturdy and striking addition to my small garden. I also purchased a liner for this which is of a very high quality. This is my second purchase from Harrod Horticultural, the first being a metal garden arch. Another quality product which highlights two separate areas of my garden. Even my neighbours are impressed with it!”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Very pleased with quality of metalwork - excellent item. Received promptly, good communication. Would recommend.”

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Posted 7 years ago

“Price of carriage an absolute disgrace; for a parcel that could have been posted for less than £3.00 we were charged nearly the price of the goods, which weighed next to nothing. Wake up, the Post Office have fixed rates no matter where you live in the U.K as opposed to being victimised because of our location by companies like Harrods who choose to use carriers as their first choice for delivery. This will be the last time !”

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Posted 7 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Excellent product,delivery and ease of ordering.”

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Posted 7 years ago

“My link stakes arrived very promptly and were exactly as I had ordered”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,300 reviews