Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The service from Harrod Horticultural was first class as was the product. The only fault was the fact they use DPD for delivery and they are worse than rubbish”

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Posted 6 years ago

“I haven’t yet received my order.I phoned Harrodsburg 10 days ago they promised to phone back that day but did not! I am not pleased !! Roger Neale. Hi,you have asked me to reverse my review of the service I have received from Harrods,I cannot do that because I havnt yet received my order that I was told last week it had been sent! What is going on ? Roger Neale”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“Excellent service - my items arrived promptly in excellent condition.”

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Posted 6 years ago

“Excellent product. Good value and quickly delivered. Easy to assemble and looks great. What more could I ask.”

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Posted 6 years ago

“Excellent service, prompt delivery and goods wrapped securely.”

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Posted 6 years ago

“Perfect mail order service as usual, a lifeline for the north of Scotland”

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Posted 6 years ago

“Ordered online very easy transaction also fast delivery item as described will use again.”

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Posted 6 years ago

“The web site works well and provides lots of information to help make a selection. The seeds arrived promptly and were well packaged with some useful documentation.”

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Posted 6 years ago

“Plant supports excellent. Though some I'm waiting to use next spring.”

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Posted 6 years ago

“Very pleased with both the item ordered and the prompt delivery. Great service!”

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Posted 6 years ago

“The Pond protection frame we ordered has turned out to be an excellent purchase and has put off any Herons claiming our fish. It took some time to knit the frame together and was a two person job, but well worth the investment in time.”

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Posted 6 years ago

“Excellent product with swift delivery”

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Posted 6 years ago

“The service was excellent, products arrived on time and one plank of the raised beds replaced promptly, as there was a fault in the wood. The netting cage for the beds is wonderful, keeping off the cabbage whites. It is very stable in bad weather and easy to remove for weeding and/or picking produce.”

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Posted 6 years ago

“Excellent products and service. I don’t bother shopping around - rather save up and buy quality product that I know will last a long time”

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Posted 6 years ago

“Very professional company - I can't believe how quickly they despatch your order!”

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Posted 6 years ago

“Excellent service, shears ordered very good and arrived promptly”

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Posted 6 years ago

“Prompt and efficient”

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Posted 6 years ago

“We ordered a wire arch which was damaged by the delivery team, one call to Harrod and we had a replacement within two days. Outstanding service and it looks great too.”

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Posted 6 years ago

“The processing of our order was really efficient and we were very impressed with the the quality of our communications. The order was delivered on time and arrived in good condition.”

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Posted 6 years ago

“I have bought many items from Harrod and they have always offered a prompt delivery service. Everything I have ordered has been of excellent quality.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews