Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The website was very easy to use combined with good communication. The item arrived in super quick time and more importantly it was very well packaged and arrived in perfect condition. The lichen Green colour is gorgeous and blend perfectly into the garden.”

Harrod Horticultural 5 star review on 17th March 2020

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Posted 6 years ago

“We have been very pleased with the pond netting we bought from Harrod. It was easy to place over our kidiney-shaped pond and stayed in place during the recent storms. We now have peace of mind that it will deter the herons from eating our fish. It's also just the right gauge of netting to allow the frogs to get out of the pond when they've finished laying their eggs and also to let pond plants grow through.”

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Posted 6 years ago

“I bought an80cm water bowl for the crows to bath in as the bird baths I have a too small for them,although they do use them. The bowl looks very elegant and yesterday I saw splashes coming from the bowl area.I am so glad they are using the bowl. I plan to sow a meadow turf around the bowl.”

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Posted 6 years ago

“I bought this pergola on which to grow roses to shelter a sitting area. It was easy to erect and looks good. The plastic fittings were much better than on the arch I bought, so there has been improvement.”

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Posted 6 years ago

“The order came far more quickly that we had expected. We had need of some touch-up paint to seal a minor scratch and this arrived by return post! Amazing.”

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Posted 6 years ago

“Yet again I was amazed at the wonderful product and prompt delivery. Can't fault the service.”

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Posted 6 years ago

“excellent speedy service”

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Posted 6 years ago

“Another excellent raised bed. Delivery superb/ instructions for assembly very easy to follow and bed now filled with compost and ready for the salads!”

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Posted 6 years ago

“Ordered easily online. Roman arch delivered promptly and easily assembled. This is the second one I’ve purchased and both are excellent quality.”

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Posted 6 years ago

“Exemplary packaging and delivery - our weed inhibitor was great quality and packaged as if it was a present. Highly recommend this company. Top marks all round.. T Kilburn Brighton”

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Posted 6 years ago

“I bought a 6x4 raised bed. The corner pieces were insubstantial and split when i put it together and altogether not robust enough to support the side pieces. Had to buy additional wood locally to put it together. The delivery was prompt”

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Posted 6 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered was not of the high qualilty which we normally expect of our products. We understand that a member of our Customer Services Team has now contacted you regarding this and we sincerely apologise for any inconvenience caused.

Posted 6 years ago

“Our metal garden arch was delivered promptly, with all components present. Erection instructions were clear and simple. The arch looks robust and elegant.”

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Posted 6 years ago

“Propagator arrived quickly and was good value.”

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Posted 6 years ago

“On several occasions I have received very good service. I live in the Channel Islands and some organisations cannot get their act together to deliver to us -which is not difficult. Harrod Horticultural make this completely straight forward. Follow up help us also good.”

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Posted 6 years ago

“Great service, goods arrived promptly and are perfect for the job”

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Posted 6 years ago

“Excellent product, easy to assemble and prompt delivery.”

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Posted 6 years ago

“High quality item, well packaged and delivered undamaged. Item received within days of ordering. Very happy with the service.”

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Posted 6 years ago

“Easy and clear website. Order as described and quick delivery.”

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Posted 6 years ago

“Delivery was promised on one day within a full day delivery slot. It did not arrive. Promised for next day, again a whole day slot, didn't arrive. Promised for a third day, arrived at 17:45 only 15 minutes before end of delivery slot. That is totally unacceptable and I will never buy anything from you again. Sending me this request for a review is like a slap in the face especially as you have not responded to my complaints.”

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Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. Were you to order from us again, we could send this with different carriers if requested. We understand that you had not received a reply from us regarding your complaint about delivery. After checking, regrettably we cannot locate an email from your address was received on our system. If you could kindly forward this onto our Customer Service Team customerservices@harrod.uk.com we will deal with this immediately. Please accept our apologies once again for the inconvenience caused.

Posted 6 years ago

“Service very good. Items arrived at the time promised.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews