Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The products are excellent quality at a good price. Fast delivery. I will order again. Well done.”

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Posted 4 years ago

“I needed a single fruit cage for a Morello cherry tree, to stop birds eating the fruit. I was able to get all the components from HH (including posts 3m high) so I was happy with this. Delivery was prompt and unproblematic. Perhaps a bit expensive, but worth it to get a bespoke solution that has worked.”

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Posted 4 years ago

“Have ordered quite a few things from Harrod Horticulture and have always been completely satisfied with the product quality.”

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Posted 4 years ago

“Really pleased with the trumpet wire obelisk and the peony plant support. They are so sturdy and make nice features in the garden. Good workmanship and design. I was kept up to date with delivery information and items arrived well packaged and secure. Thank you Harrod for efficient and easy ordering of your products.”

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Posted 4 years ago

“Timely service, with good informational updates during delivery process.”

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Posted 4 years ago

“Took a long time to come, but pleased with my order”

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Posted 4 years ago

“Products (some of which have been ordered before) are good quality. On this occasion I had reason to contact Harrods and found their follow up to my query to be excellent. I have used Harrod Horticultural before and expect to continue to use them.”

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Posted 4 years ago

“A part was missing from my order, but it was supplied very quickly after I contacted customer service”

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Posted 4 years ago

“The whole process was slick and fast. The information on the site helped me decide to buy the enviromesh netting and it's just what I needed. It arrived ahead of expected time. Great value.”

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Posted 4 years ago

“The product is of good quality and was relatively easy for two people to assemble once we had got advice from a DIY neighbour. Your reply to my query was slow in coming.”

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Posted 4 years ago

“I purchased a bean frame, and am very happy with the design and quality. The delivery was slower than advertised at the time I placed the order - I eventually found that this was because they were waiting for delivery of a component. Now that the frame is up it looks magnificent - very good quality of netting in particular.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. We understand that a member of our customer service team has been in contact with your regarding your missing ground pegs. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Good, but carrier left fruit cage at wrong address, and we had to go to collect it (awkward given its size). Erection instructions good but could be better, for example no distinction is drawn between poles with pre-drilled holes (for the door frame) and ordinary uprights. Door hinge and catch design could be improved to do away with screws and nuts. The screws are very short and it was far too easy to lose the nuts, and no spares are provided. I found the only way to tighten the door catch was to use a clamp so that screw and nut met. The steel hole former was extremely useful, making it easy to get vertical holes of the right depth. The netting is good and strong, but sizing was over-generous, and we had to cut off quite a lot. The raspberries are starting to ripen, and we are now looking forward to keeping the pigeons well and truly at bay!”

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Posted 4 years ago

“Efficient and regular updates for out of stock items, not left wondering what is happening. Website is comprehensive and clear, unfortunately it doesn't stock larger gardens.”

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Posted 4 years ago

“Delays with delivery were very tiresome”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Answered my query quickly, clearly and professionally.”

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Posted 4 years ago

“Veg mesh should have been 10mtx4mt received uneven ragged ends that measured 9.3 mt x4mt....”

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Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Ordered a bean support nearly 2 months ago. Queried it when it didn’t arrive within the allotted time. Was told parts were arriving within a week. Every week since then I have either chased or had an update to say it is another week. I have long since had to plant out my sweet peas using traditional canes because I couldn’t wait any longer, so it is ironic to have been asked to write a review when I still don’t have the item! It looked good on the website, but that is all I can say.”

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Posted 4 years ago

“Very happy, phoned and asked questions, ordered over the phone and also gave my gift card number. No problems experienced at all.”

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Posted 4 years ago

“Two obelisks ordered on 9 April - still not delivered on 4 June - yet continuing to advertise them with a promotional discount now on the website!”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“We purchased the metal climbing bean frame recently but had to wait over 6 weeks for delivery. For the first 3 weeks I heard nothing at all - not even a proper acknowledgement of the order - and had to call customer service to be told that there was a delay in sourcing. I then had three successive emails with later and later dates for expected delivery. I haven’t had that kind of experience with Harrod ever before.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews