Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the service I received, I had some questions which were answered friendly and they helped me to find the correct product which is perfect.”

Harrod Horticultural 5 star review on 18th August 2021

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Posted 5 years ago

“Would not recommend no after sales follow up on products that are clearly don’t do the job they are advertised to do”

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Posted 5 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Great service. Item arrived promptly, good quality and as described on website. So pleased I ordered more!”

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Posted 5 years ago

“Great service and fast delivery.”

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Posted 5 years ago

“Trouble free transaction.”

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Posted 5 years ago

“Good prompt service.Happy with my product.”

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Posted 5 years ago

“I was very impressed with the way I was kept informed of delays in delivery. The replacement cylinders for the window openings arrived when expected, were easy to install and are working perfectly.”

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Posted 5 years ago

“the goods have always arrived in a timely manner and safely, although liquid.”

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Posted 5 years ago

“The supports are good quality and are performing an excellent job”

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Posted 5 years ago

“Items missing were quickly supplied”

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Posted 5 years ago

“Always ahead of the field with terrific products and amazingly affordable prices.”

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Posted 5 years ago

“My horse chestnut tree and I find the price and carriage of your leaf miner moth pheromone extraordinarily high. A little cheaper than the other people’s, but really?”

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Posted 5 years ago

“your supports maintain the look I want - luxuriant planting, all safely kept in place and protected from our Cornish winds.”

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Posted 5 years ago

“I was happy with my sneeboer tools. Built to last. They are very expensive though. The item I particularly wanted always seems out of stock.”

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Posted 5 years ago

“Price and even delayed delivery was acceptable. The lack of response to emails wasn't.”

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Posted 5 years ago

Thank you for your recent order and review. We are sorry to hear that you have not received a reply to your email. We aim to reply to customers emails within 24 Hours (excluding weekends), however, during peak season we may not be able to reply in our usual prompt manner. We have searched our records and regrettably, we are unable to locate your email. Please can you kindly re-send your email to customerservices@harrod.uk.com and we will deal with this immediately. We look forward to hearing from you soon.

Posted 5 years ago

“Quality and delivery were good”

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Posted 5 years ago

“Prompt and precise.”

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Posted 5 years ago

“My item did not arrive despite several verbal and written confirmations that it would arrive on 30th June. It never did. I had to contact Barclaycard to obtain a refund as I could not obtain one directly with you, although one was agreed with yourselves but of course did not materialise. I will not buy anything from you again. Communication and customer service non existent.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your refund has been processed and we apologise for any inconvenience caused.

Posted 5 years ago

“I ordered a product with wrong measurements and the customer care team were marvellous. They arranged for my product to be collected and reordered the correct item.A very pleasant and efficient admin team .I felt I was receiving proper customer care and not just lip service.”

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Posted 5 years ago

“Packages were wrapped really well.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews