Harrod Horticultural Reviews

4.6 Rating 11,347 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Excellent products. Poor customer service, warehouse and delivery. The company needs to focus on putting these right.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“Ordering on line was fairly straightforward and acknowledged promptly. We were advised that of the two items ordered one was incomplete and would be sent soonest. The first parcel with the item short arrived and a while later the second item arrived with the part from the first parcel enclosed. Unfortunately there were three items missing from the second parcel but a phone call to the very helpful customer service lady produced the missing items a few days later.”

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Posted 4 years ago

“We have used the netting for our fruit cage. It appears to be strong & of very good quality.”

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Posted 4 years ago

“The bean support seems very strong not tested in high winds. As other reviewers have said at first the assembly seems a bit daunting but my husband, who is used to these things soon had it up and running.”

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Posted 4 years ago

“Delivery was fine and our landscape gardener easily installed the arch in November last year. We planted climbing roses which are beginning to climb!”

Harrod Horticultural 5 star review on 29th June 2021

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Posted 4 years ago

“Good price product, great service, arrived very quickly. When I telephoned with a construction issue the woman on the phone was very knowledgeable and helpful. Will definitely purchase again”

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Posted 4 years ago

“Delivered on time, packaged well. Would use again.”

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Posted 4 years ago

“The netting cage appears of good quality and was easy to assemble. However, fitting the additional access strip has damaged the netting and is a poor fit. The instructions are inadequate and customer service was poor.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 4 years ago

“The Order was delivered by Access Garden Products 2 weeks before the anticipated date. On construction, one pane of glass shattered while being slotted in to place, but one short phone call to Access resulted in the delivery 2 day later, free of charge, of 3 extra panes of glass. I don't think you can improve on that for service.”

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Posted 4 years ago

“Product is top quality and arrived on time and well packaged.”

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Posted 4 years ago

“Still awaiting delivery”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The Obelisk you have ordered is manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Very good web site, easy to order and delivery as they said it would be. Very pleased with purchase - excellent instructions and easy to construct.”

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Posted 4 years ago

“Excellent website to navigate and delivery on time”

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Posted 4 years ago

“We ordered products in April and were told they would be delivered in 2 weeks. We then got told it was delayed by 2 weeks. We were then strung along by poor communication each saying ... be with you in 2 weeks. We had final delivery of veg patch hoops in 3rd week of June. Almost 2 months+. I guess the lesson you learn here is never trust a website that says they ahve the product in stock only to get your money off you and then make you wait 2 months. Poor show, not trustworthy and communication was inaccurate and poor throughout. We won't be using Harrod Horticultural ever again.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. The hoops on your order are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. We understand that you have now received your order. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Had an invitation to write a review, however haven't received my order yet! Been waiting a considerable amount of time?”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. The hoops on your order are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. We understand that a member of our Customer Services Team has been in contact with your regarding this with an update. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Excellent service, good quality items as described in catalogue. Will continue to use Harrodsburg.”

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Posted 4 years ago

“QUICK DELIVERY, EXCELLENT AFTER SALES SERVICE”

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Posted 4 years ago

“Very pleased with the plant supports. Great service.”

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Posted 4 years ago

“Delivery was prompt. Product is good. It is not the first time I ordered. Confirmation of the order came with a wrong address. Hope it will be right next time. The trellis was bender. Elena”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand that the issues regarding your address has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“I was very impressed by the quality of the raised bed liners. Very good range of sizes too.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,347 reviews