Harrod Horticultural Reviews

4.6 Rating 11,352 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Purchased article had been opened and item removed which made food vacuum useless quality control obviously not good.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are very sorry to hear that the item you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“I haven’t received the article yet and just receive emails to tell me the filling of the order has yet again been delayed - I think we are now pending a December delivery”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Burgon and Ball Groundbreaker Spade is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Prompt responses. Good products. Very helpful customer service lady.”

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Posted 5 years ago

“Found plant support on well structured and easily navigated website. Support promptly delivered and well packed and I was kept up to date with progress of my order.”

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Posted 5 years ago

“Prompt service and good trading. Just felt delivery charge a bit high”

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Posted 5 years ago

“Never received my order. Needed a present for a retirement unfortunately Harrod Horticultural delayed the item 3 times i eventuallh gave up and cancelled”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order caused great inconvenience for you and unfortunately you had to cancel this. Whilst most of our products are manufactured by ourselves, regrettably the Ground Breaker Spade are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“I am very pleased with the service. I love my weed assassin just the job for stubborn roots and weeds. Still awaiting my other order but am kept in the loop about delay and due date so am very happy”

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Posted 5 years ago

“Quality goods and service with helpful staff at the end of phone”

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Posted 5 years ago

“Top quality product, not flimsy as some you find online. Well manufactured and easy to assemble.”

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Posted 5 years ago

“We purchased a Roman pergola from Harrod’s and are extremely happy with it . We had one standard base unit and 3 extension units to make it 7.50 m long. Great service and professional from start to finish in these difficult times”

Harrod Horticultural 5 star review on 20th November 2020

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Posted 5 years ago

“There is no place for a written review. We found that the lights supplied, if fitted as suggested, heated the interior of the propagator up above the intended temperature so we had to make a support that raised the lights above the lid of the propagator and it now functions correctly”

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Posted 5 years ago

“Great service, delivery and product”

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Posted 5 years ago

“I've made 2 recent orders, both received in good time. I'm very satisfied with the quality of the goods. Bubble wrap to insulate my greenhouse and a thermostat and heater to warm it have not really been put to the test yet, but I have benefited from 2 different pairs of gloves to keep my hands warm and dry.”

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Posted 5 years ago

“Very good; my purchase arrived on time, well wrapped. This followed a call to customer services for product information. The staff was very efficient and helpful.”

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Posted 5 years ago

“always super helpful and knowledgeable”

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Posted 5 years ago

“The goods arrived on time and were well packaged. My only grumble about the raised beds is that they would have been better if the corner posts were in fact stakes to fix the bed to the ground rather than just sit on top.”

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Posted 5 years ago

“Fairly helpful advice on phone but the plastic raised beds are rather flimsy and buckle quite easily. Expensive for the quality, it seems to me.”

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Posted 6 years ago

Thank you for your review. We have forwarded your feedback to our Purchasing Team and would like to thank you for your comments.

Posted 5 years ago

“Polite , speedy and helpful service. Would recommend the ladies I spoke to and the service.”

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Posted 6 years ago

“The delivery arrived speedily and was well packaged.”

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Posted 6 years ago

“I would love to write a review, but nothing has been received yet.”

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Posted 6 years ago

Many thanks for your order and review. We understand that your query has now been dealt with and apologise for any inconvenience caused.

Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,352 reviews