Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The goods arrived quickly and were well packaged. The price including the postage was cheaper for the same items than other sites on the internet.”

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Posted 5 years ago

“This item, a birthday gift, was delayed because of the supplier but you only told me of the delay when I phoned to find out where it was. As it was then due to arrive after the birthday, I phoned and asked you to deliver it, not to me but to my friend’s house. I was told you would arrange this. So I wasn’t impressed when it was delivered to me.”

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Posted 5 years ago

“Great products, exceptional quality, smooth ordering process and safe and speedy delivery👍”

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Posted 5 years ago

“Received promptly and as expected”

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Posted 5 years ago

“I ordered a pair of gardening gauntlets for a Christmas present. When ordering they were not saying they were out of stock. About a week later I received an email to say they were out of stock but hopefully be in within the week.The next email said a date in January. I cancelled the order but did receive a very king email from you. Receiving an email like this from yourselves is not very professional when I have received nothing”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Fast and efficient service. More than satisfied.”

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Posted 5 years ago

“I am very pleased with the service I received from Harrod Horticultural. They answered all my questions, including ringing me back when I called & they were engaged. They reviewed my raised bed plan promptly & discussed options. Very Happy Customer, Mrs B Robinson.”

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Posted 5 years ago

“Service is excellent, easy and helpful, and delivers on time”

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Posted 5 years ago

“Very pleased with the product and excellent service and quick delivery.”

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Posted 5 years ago

“Great product and service provided and will shop with them again, thank you .”

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Posted 5 years ago

“Placed an order for a border fork an spade a couple of weeks before Christmas. Both items were shown as in stock. Subsequently received emails telling me that there would be a delay of one week for the fork, then a delay of three weeks, then an even longer (indeterminate) delay.”

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Posted 5 years ago

Thank you for your order and review. We are very sorry to hear of the delays with your order. We appreciate that these delays have caused great inconvenience for our customers, and we are as disappointed as you are with the delays. Whilst most of our products are manufactured in-house by ourselves, regrettably the tools are not. As bought-in products, we are completely in the hands of our suppliers regarding stock dates and sincerely apologise for the disappointment caused by the delay in despatching your order.

Posted 5 years ago

“Everything we ordered for Christmas came well wrapped and was delivered very quickly.”

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Posted 5 years ago

“I placed my order on 1/12/2020 because the website said the item was in stock. I have been asked to review the product. I cannot because I still have not received it. Why are you asking me to review something you know you have not dispatched to me?”

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Posted 5 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. While most of our products are manufactured in-house, regrettably the item you ordered is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. We also sincerely apologise for the product review request which you received. Currently our website sends an automated email to all customers 28 days after their order has been placed, so please either ignore this email or retain it until you feel ready to respond. We understand that you have now received your order, but if you have any further queries, please do not hesitate in contacting us and we will be happy to help you.

Posted 5 years ago

“Arrived on time - all looks good. Thanks”

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Posted 5 years ago

“Very helpful and accurate”

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Posted 5 years ago

“Good service. First class product.”

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Posted 5 years ago

“Excellent service, goods arrived in excellent time.”

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Posted 5 years ago

“Given as a Xmas gift and very well received. Very good quality product.”

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Posted 5 years ago

“Super quick delivery! Arrived within 24 hours. Very Impressed”

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Posted 5 years ago

“I am very satisfied with the boot scraper which I bought as a present for my daughter. The service from Harrod Horticultural was excellent and efficient. I am distressed to say the boot scraper was so attractive that it was stolen from my daughters front doorstep two days ago. Gill Wilde”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews