Harrod Horticultural Reviews

4.6 Rating 11,435 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Prompt service and delivery on time. Well packed.”

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Posted 5 years ago

“Excellent service thank you 😊”

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Posted 5 years ago

“The phone staff do not care about your purchases .. when you phone up to ask why they have not been delivered .... it’s like they are numb to any kind of caring . It’s like they take things for granted about the process and just see customers as numbers and annoyance ... not impressed ! My order was returned by Tuffnells !!! With no communication to me .... then you send me a review !! Your staff just work to the process that is not fit for purpose ... even when I was in the phone ... they just wanted me off it ! Harrod .... I have bought from you before .... but hide behind poor Customer Service !”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Excellent service and really lovely leather gauntlet gloves. Thank you. Would highly recommend.”

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Posted 5 years ago

“Excellent quality product and prompt service”

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Posted 5 years ago

“The arch I bought is extremely good quality made of heavy steel. It was easy to assemble with every part fitting well. It came well wrapped and in an immaculate condition. I’m very pleased with it.”

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Posted 5 years ago

“Easy to order from the web page, prompt delivery in secure packaging. Past orders also consistently good.”

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Posted 5 years ago

“Everything that I have ordered has arrived on time and undamaged. Superb range of products- fairly priced. I will be reordering. Thank you”

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Posted 5 years ago

“Harrod Horticultural have provided me an excellent, faultless service every time I place an order. They offer effective communication and demonstrate a speedy and efficient delivery service every time, the products are fantastic quality - I won’t use anyone else.”

Harrod Horticultural 5 star review on 7th December 2020

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Posted 5 years ago

“Harold have always provided an efficient service and their producrs are of high quality.”

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Posted 5 years ago

“Good communication throughout”

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Posted 5 years ago

“Raised beds ordered 25 October, dispatch notice 3 December, it’s now 7 December and nothing has arrived. I emailed twice to query status of the order, only to then be told that there was a delay on the materials. Customer service is not proactive. I cannot comment on the quality as they still have not been delivered.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber for the Raised Beds which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Easy to order on line, on time delivery and well packed.”

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Posted 5 years ago

“Brilliant speedy service and brilliant goods”

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Posted 5 years ago

“Good service. I was not charged until goods were in stock/dispatched. Goods were as described with clear assembly and installation instruction.”

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Posted 5 years ago

“Plastic raised beds bought several times and always quickly delivered in excellent packaging Postage free on repeat order within 30 days!”

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Posted 5 years ago

“Speedy delivery and Quality items received. Thank you.”

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Posted 5 years ago

“Easy to access website, easy to order and quick to deliver. Thank you”

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Posted 5 years ago

“Everything is good, but service not as well as wanted. They don't answer emails :(”

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Posted 5 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Very good prompt service.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,435 reviews