Harrod Horticultural Reviews

4.6 Rating 11,183 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

219

Anonymous

Anonymous // 01/01/2019

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“Service very good, whilst the incorrect net was sent it was quickly rectified. Product not so good corner supports slide down frame”

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Posted 3 years ago

“We love the obelisk but it was very very delayed and I struggled to get much of a response from the cust-services team.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. However we understand that you have now received your items. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Prompt delivery, packaging could be better”

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Posted 3 years ago

“Outstanding service. On time and packed so beautifully.”

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Posted 3 years ago

“Really good fruit netting, good quality, and prompt delivery.”

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Posted 3 years ago

“Very good service Highly recommendable My pond cover was a very reasonable priced and my arch is solid and beautiful Thank you”

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Posted 3 years ago

“Good quality product but expensive”

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Posted 3 years ago

“A very good service. The product I received is of good quality which for the price is comforting. I purchased the standard wooden raised beds with capping. I would recommend the capping as it really finishes off the beds - particularly nice if your beds are an integral part of your garden. Lots of other lovely and useful garden things on their website...I just need to save up!”

Harrod Horticultural 5 star review on 21st September 2021

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Posted 3 years ago

Thank you for your kind review and thanks for sharing the photo your garden is looking great!

Posted 3 years ago

“Purchased shears which were of good quality. Efficient service”

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Posted 3 years ago

“prompt and efficient, great quality”

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Posted 3 years ago

“Very quick delivery service , very good service as usual”

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Posted 3 years ago

“Good quality garden acccessories which arrived in a timely manner. Was kept well informed about one back ordered order as to when to expect its arrival.”

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Posted 3 years ago

“Excellent speedy service.”

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Posted 3 years ago

“The product is fantastic, no faulting that - we’re very satisfied. What was really disappointing was the customer service. Repeated delays and only 10% offered after we complained. It is such a shame that they didn’t put more effort into the after sale care…it left a really sour experience for what is clearly a very good product range.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Very good internet description to find product required.”

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Posted 3 years ago

“Good product range, but not very responsive to emails. Also, the packaging could consider the enviroment more - I received eco friendly wood treatment smothered in bubble wrap, which seemed a little ironic.”

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Posted 3 years ago

“Prompt service. Very good quality item.”

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Posted 3 years ago

“I was very pleased.”

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Posted 3 years ago

“One of the parcels was not initially delivered with the multiple order. Even though it was on the delivery note. After making repeated telephone complaints the missing item was delivered. The whole order was completed. Thus customer services responded when issue was elevated.”

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Posted 3 years ago

“If I had received my goods then maybe I could have given you a good rating, however I am still waiting.”

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Posted 3 years ago

Thank you for your order and review. We are very sorry for the automated review request which was sent to you and also for the delay in despatching your order. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer tools are bought-in products and we are completely in the hands of our suppliers regarding stock dates. We understand that a member of our Customer Service team has just contacted you regarding this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,183 reviews