Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“User-friendly website, good choice of products, swift and efficient delivery.”

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Posted 6 years ago

“All received good prompt service. Goods always well wrapped.”

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Posted 6 years ago

“The butterfly netting that I bought from Harrod Horticultural was of a similar price to buying locally (including postage). It was delivered a day earlier than projected, and is of superior quality to the local offering. So, well pleased.”

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Posted 6 years ago

“Got just what I wanted!”

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Posted 6 years ago

“The shears I bought are great. They came on time. I was informed all the way through the process. Great customer service.”

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Posted 6 years ago

“Harrod Horticultural - !! FAIL !! they were the worst ever at sorting out an delivery failure that was their fault and then it just got worse. It took my much repeated chasing. They failed to communicate, turned what should have been a simple process into a nightmare.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will review the points you raised in detail to see how we can improve the areas which require attention. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally which led to the delay with despatch. We understand that a member of our Customer Service Team has been in contact with you to update you regarding delivery. Please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

“The staff have been very helpful.”

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Posted 6 years ago

“I was impressed by the ease of ordering and excellent deliver time.”

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Posted 6 years ago

“I bought the tiny terracotta stake toppers. Great looking and excellent service. Am ordering more.”

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Posted 6 years ago

“I have used Harrod Horticulture twice now and would highly recommend them. the products have been of very high quality an d arrived within the stipulated time period. excellent work keep it up”

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Posted 6 years ago

“Product and communications via e-mail were fine, unfortunately I was notified the products were out of stock AFTER the order was placed and after several e-mails saying stock was expected in 'x' days the timeframe kept being pushed back. The products finally arrived about 3 weeks after order, not the about 3 days I was expecting when I ordered.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand the delay with your order caused great inconvenience for you. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“I got what I ordered when at the time it was expected. Tick the first box!”

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Posted 6 years ago

“Great service , great product, at the right price. Harrods kept me updated all through the order process and delivery was very prompt”

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Posted 6 years ago

“Splendid, easy to order, prompt delivery and everything needed in the bag, including clear instructions.”

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Posted 6 years ago

“A friend told us about Harrod Horticultural and we were not disappointed; the service was very good and the garden arch we ordered is lovely. Their products are stylish and very well made. I highly recommend this company.”

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Posted 6 years ago

“Very pleased enjoying the cherries and birds frustrated. However before putting the sleeves away for next year what is the best way to clean them?”

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Posted 6 years ago

“The order arrived very well packed and very quickly after placing the order. The raised bed was very easy to assemble and install; the quality is superb and it transformed my front garden.”

Harrod Horticultural 5 star review on 15th July 2019

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Posted 6 years ago

“Very impressed with the quality of the troughs.”

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Posted 6 years ago

“Excellent catalogue. If you know what you want you get an excellent service”

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Posted 6 years ago

“The goods that I ordered were the cheapest that I could find on the internet and the garden centres that I had visited. The packaging was spot on and the delivery time was unbelievable quick.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews