Harrod Horticultural Reviews

4.6 Rating 11,448 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Variety of goods, and always fast delivery . A big Thankyou.”

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Posted 9 years ago

“Hardly happy. Order was delayed for some time owing to high demand and then being out of stock. When goods arrived, parts were missing. Complained. Sympathetic response to missing components; offer to reimburse delivery charges accepted.”

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Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Hi Thank you for the opportunity to feedback. I completed my order on line several times as I was confused by the pricing discrepancies that occurred in the final totals unexplained. I eventually placed the order but when confirmation came through to my e-mail a few moments later, I was able to work out what the problem was. Unfortunately I had been charged £15.95 postage and packing as opposed to the stated £4.95 (?). I telephoned to enquire and was advise that because I lived in the PH20 postcode (on the Scottish mainland) the cost of carriage was such. At point I cancelled the order. As we enjoy very normal despatch and receiving services here in the central Highlands usually delayed by about 24 hours - from all the main carriers - UPS, AJG, Hermes, Yodl, DPD as well as a completely normal delivery service provided by the Post Office (at no extra cost), your charges for this code are extortionate. I can only assume that you have relatively few dealings with Scotland because otherwise you would have addressed this inconsistency. The cost differential is unfounded and unnecessary and for Scottish distribution it would be appropriate to either avail yourselves of the Post Office at a consistent price -even if delivering to the far isles - or to seek a more competitive carrier. People here accept that another 24 hours might be added to shipment times but the imposition of further financial penalty is widely rejected. Yours sincerely Pete Moore”

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Posted 9 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this explanation is of help.

Posted 9 years ago

“..........”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“sent me a Poppadome!”

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Posted 9 years ago

“Good website, rapid response to order and quick delivery. Nice simple products, easy to use.”

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Posted 9 years ago

“Service is fast and efficient”

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Posted 9 years ago

“Prompt delivery of raspberry support. When I encountered a problem with the finials, I phoned Harrod and a very helpful person helped diagnose the problem and promptly sent me a replacement part.”

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Posted 9 years ago

“Speed of service excellent products”

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Posted 9 years ago

“Growing success slug killer Hopeless and expensive. Just had another look at the remains of dahlias surrounded generously by the blue pellets. I hoped not to have put down the pellets that are not good for birds eating the dead slugs.”

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Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Nice and easy to use; easy to order; make p and can be put down easily inthe shelving etc for which I used hte tubing.”

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Posted 9 years ago

“Quality products and speedy delivery”

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Posted 9 years ago

“Great quality products, easy to assemble and never disappointing. Choice is better than other companies we've researched. Communication is effective and delivery is always prompt. Have used on a few occasions and always entirely happy with product and service.”

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Posted 9 years ago

“good service with prompt delivery”

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Posted 9 years ago

“The system works well. We have made two units for veg. I have been through the survey and you need to put a box for "Anything else to add". Also the idea is great but using canes is not a good idea as the ones that were sent, were of different thicknesses and fall out and some were bent so bad they could not be used. Uniform sizes of poles such as dowleing would be better.”

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Posted 9 years ago

“Delivery was quick”

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Posted 9 years ago

“great plant supports that sorted out falling down peonies”

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Posted 9 years ago

“Easy to order, arrived promptly. Heavier than I thought when trying to put it together so had to ask son to come and help. Good and sturdy.”

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Posted 9 years ago

“Great service and good choice products”

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Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,448 reviews