Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We order our plants on 1st April and we are still waiting!!!! Really very unhappy and will not be re-ordering from you”

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Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the delay in sending your plants to you. As stated on our website, plants are normally despatched from late April to July. However, unfortunately, because of the colder weather this season, the plants were not established enough to send until last week. We understand that your order has now been delivered to you, but if you do have any further queries, please do not hesitate in contacting us and we will be delighted to help you. Again, we sincerely apologise for the inconvenience caused.

Posted 8 years ago

“The lawn aerator by Sneerboer is an excellent design and the delivery service from Harrods was very good. The product was well packaged and arrived quickly. I appreciate the good level of service received.”

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Posted 8 years ago

“Kept up to date regarding delivery and arrived well packaged”

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Posted 8 years ago

“Products aren't cheap, but generally of very good quality. So good value for money.”

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Posted 8 years ago

“Your products are of a very high standard, and are made to last.”

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Posted 8 years ago

“The products are very robust, customer service is excellent & deliveries are quick.”

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Posted 8 years ago

“I cancelled my order when I found out the exorbitant delivery charge to my home in Aberdeenshire”

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Posted 8 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 8 years ago

“Keep doing what you are currently doing”

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Posted 8 years ago

“The product arrived in good time and does the job perfectly”

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Posted 8 years ago

“Great quality products & service. Would have given 5 stars but a little expensive (once shipping added) unless sale on.”

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Posted 8 years ago

“The products are of a high quality and do not disappoint. Delivery is generally swift.”

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Posted 8 years ago

“Great price, great product. I just love my Hotbin!”

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Posted 8 years ago

“Excellent compost bins. I bought wrong size and they exchanged very quickly.”

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Posted 8 years ago

“Always helpful”

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Posted 8 years ago

“Plant supports very good quality. But I would never buy plants from you again.”

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Posted 8 years ago

“prompt delivery”

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Posted 8 years ago

“Fabulous product, great communication and speedy delivery”

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Posted 8 years ago

“Speedy delivery. Good communication. Great stuff. My go-to firm for garden structures.”

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Posted 8 years ago

“I found the fruit cage frame lived up to my expectations as to quality and value for money however, the netting supplied with it a massive let down. HH state the netting as being ‘extra heavy duty’ this is simply not the case as I found out to my cost. I needed the netting to keep out squirrels, as they stated extra heavy duty I was confident this would do the trick it failed miserably, squirrels chewed their way in and I lost most of my veg. If the netting had limitations then HH should be more transparent and indicate as such. They also state ‘anti- bird roof netting’ again this is misleading this may applie to small birds but certainly not larger birds such as magpies, crows, two of the most commonest birds in the UK. I spoke to Jon Cooper expressing my concerns and found him to be arrogant and patronising, constantly interrupting me when trying to put across my complaint. The netting failed to live up to my expectations and feel I’ve been mis-sold the item by inaccurate advertising. I’m now taking this up with Trading Standards, I regret having done business with HH they maybe okay with other products, where netting is needed take my advice and shop elsewhere!”

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Posted 8 years ago

“My order arrived on time and in good condition. My plants are now growing happily in the system I bought from Harrod Horticultural.”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews