Harrod Horticultural Reviews

4.6 Rating 11,300 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“great service”

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Posted 7 years ago

“fast delivery and items ordered were excellent quality”

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Posted 7 years ago

“Delivery was awful with Uk Mail lies lies and more lies. But in fact Harrod dud their very best under the circumstances. The products Harrod Horticulture sell are very good quality but in this instance the delivery was terrible and why I have rated my experience as poor! If they continue to use Uk mail I will not be ordering again. DPD are amazing!”

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Posted 7 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our UK Mail Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 7 years ago

“So very easy to order on line”

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Posted 7 years ago

“On the final payment page they stated my final bill was around £38, when it came actually paying they had increased it to £47. I sent an email and nobody replied. The total and final payment pages on website lack clarity”

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Posted 7 years ago

Thank you for your recent order and review. We understand that the total cost of your order increased due to the higher postage charge to deliver the goods to your address. Unfortunately, some postcode areas attract an additional fee for delivery. We do state this on our website, however, we have passed your comments on to our webteam to see whether they can make this information clearer before the final payment page. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“It delivered what we had ordered, and what came coincided pretty exactly with what I had been promised. What more can one expect?”

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Posted 7 years ago

“Quality and design of equipment bought. Fit for purpose and elegant.”

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Posted 7 years ago

“Service is just as I like it and I would come back to look again with your service and good are very good quality.”

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Posted 7 years ago

“Tokens arrived before date stated. Good service.”

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Posted 7 years ago

“Efficient and swift even in the run up to Christmas.”

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Posted 7 years ago

“Your delivery charges! It is disgraceful that your company still use a delivery service that charge extra for Scottish post codes. It did not show up clearly till the final stage. I was outraged. We are still mainland UK , NOT an island.”

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Posted 7 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 7 years ago

“I could not wish for a better service many thanks. HAPPY NEW YEAR to you all”

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Posted 7 years ago

“Website easy to use,excellent communication from seller. Good delivery time.”

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Posted 7 years ago

“The goods I wanted at the price I wanted delivered when I wanted!”

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Posted 7 years ago

“Excellent company, good quality products that last and rapid service.”

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Posted 7 years ago

“They can make me happy by not asking for endorsment for a couple of Partridge.”

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Posted 7 years ago

“Gardening gloves were required for my wife and myself as Christmas presents. They were delivered on time and in good condition. They were needed to replace gloves which were worn out through heavy use. The previous gloves met our needs and lasted for an acceptable time.”

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Posted 7 years ago

“Very nice things at good prices, plus a free delivery offer which is always great!”

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Posted 7 years ago

“The gardening gauntlets were a Christmas present for mt daughter-in-law. They made her happy!”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,300 reviews