Harrod Horticultural Reviews

4.6 Rating 11,183 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 17th April 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very good. Delivery was slower than some stores, but still quicker than some very reputable/well known garden sites. The quality of the Helix bird feeder I got for my birthday is excellent. I enjoy watching just the small birds come and feed. I will definitely buy other products from HH in the future”

Helpful Report

Posted 3 years ago

“Easy to order and quick delivery with good communication throughout”

Helpful Report

Posted 3 years ago

“HH need to be realistic about delivery dates - sending the same promises in the standard email over and over again is not professional. You need to get on top of your suppliers to make them understand the effect on customers - just putting it off another week with the hope of making good is not on. In the end I received - nothing flash, just pieces of round steel bar bent into a hoop.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. The products themselves are manufactured in house but unfortunately, we were let down by our suppliers of the raw material which we source externally, and this regrettably led to the delay in despatching your order. We are also disappointed to learn that the item you ordered did not meet your expectations. If you would like to return the goods to ourselves, we will be happy to process a full refund for you.

Posted 3 years ago

“Excellent!”

Helpful Report

Posted 3 years ago

“Really happy with the service I received, I had some questions which were answered friendly and they helped me to find the correct product which is perfect.”

Harrod Horticultural 5 star review on 18th August 2021

Helpful Report

Posted 3 years ago

“Would not recommend no after sales follow up on products that are clearly don’t do the job they are advertised to do”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Great service. Item arrived promptly, good quality and as described on website. So pleased I ordered more!”

Helpful Report

Posted 3 years ago

“Great service and fast delivery.”

Helpful Report

Posted 3 years ago

“Trouble free transaction.”

Helpful Report

Posted 3 years ago

“Good prompt service.Happy with my product.”

Helpful Report

Posted 3 years ago

“I was very impressed with the way I was kept informed of delays in delivery. The replacement cylinders for the window openings arrived when expected, were easy to install and are working perfectly.”

Helpful Report

Posted 3 years ago

“the goods have always arrived in a timely manner and safely, although liquid.”

Helpful Report

Posted 3 years ago

“The supports are good quality and are performing an excellent job”

Helpful Report

Posted 3 years ago

“Items missing were quickly supplied”

Helpful Report

Posted 3 years ago

“Always ahead of the field with terrific products and amazingly affordable prices.”

Helpful Report

Posted 3 years ago

“My horse chestnut tree and I find the price and carriage of your leaf miner moth pheromone extraordinarily high. A little cheaper than the other people’s, but really?”

Helpful Report

Posted 3 years ago

“your supports maintain the look I want - luxuriant planting, all safely kept in place and protected from our Cornish winds.”

Helpful Report

Posted 3 years ago

“I was happy with my sneeboer tools. Built to last. They are very expensive though. The item I particularly wanted always seems out of stock.”

Helpful Report

Posted 3 years ago

“Price and even delayed delivery was acceptable. The lack of response to emails wasn't.”

Helpful Report

Posted 3 years ago

Thank you for your recent order and review. We are sorry to hear that you have not received a reply to your email. We aim to reply to customers emails within 24 Hours (excluding weekends), however, during peak season we may not be able to reply in our usual prompt manner. We have searched our records and regrettably, we are unable to locate your email. Please can you kindly re-send your email to customerservices@harrod.uk.com and we will deal with this immediately. We look forward to hearing from you soon.

Posted 3 years ago

“Quality and delivery were good”

Helpful Report

Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,183 reviews