Harrod Horticultural Reviews

4.6 Rating 11,183 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

219

Anonymous

Anonymous // 01/01/2019

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“Excellent service can’t fault anything.”

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Posted 3 years ago

“Fast efficient service, goods arrived well packaged.”

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Posted 3 years ago

“the framed net I bought did not do what I wanted. I did not work unless it was fixed to the ground which made access to the contents very difficult. It was not obvious on the website that this was the case. I ended up using the net on some old canes and bricks to hold it down as the pegs were not appropriate for where I wanted to use it. I won't waste another £90 in future”

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Posted 3 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I knew what I needed (a fruit cage ) but unsure as to how to work out how to mix and match the poles to get the hybrid structure correct. The gentleman I spoke to was excellent and the whole thing worked out as hoped. Delivery was quick and package strong ang and secure.”

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Posted 3 years ago

“Very good service and competitive”

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Posted 3 years ago

“Delivery was prompt”

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Posted 3 years ago

“In all respespects excellent”

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Posted 3 years ago

“Quality goods, quick despatch”

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Posted 3 years ago

“Good quality product, well made and looks great in the garden.”

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Posted 3 years ago

“Everything as promised.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“The service was OK but having spent a lot of money my purchase did not arrive on the promised date and I was not informed that my large planters were going to be late. When I chased them up for a new delivery date they said there was a general note about possible late delivery on their website. I pointed out, to a very unapologetic lady, that this was not great. However the products are excellent.”

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Posted 3 years ago

Thank you for your order and review. We are very sorry to hear of the delay with your delivery and also the service which you received. The item which you ordered is delivered directly from our suppliers and we sincerely apologise that you were not informed of the delay. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Easy ordering, item was excellent quality and delivered as advised”

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Posted 3 years ago

“Prompt delivery of quality product.”

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Posted 3 years ago

“Helpful phone conversation. Goods arrived in very good time. Very impressed . P”

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Posted 3 years ago

“All though delivery and product what was expected, there was a corner outside connector for the shelf missing and so I need see if I can find a replacement which is frustrating as I wanted to use the whole greenhouse straight away”

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Posted 3 years ago

“The prompt receipt of my order was appreciated.”

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Posted 3 years ago

“Beautiful healthy plants and bare roots, packaged well and delivered on time. Would highly recommend and definitely use again.”

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Posted 3 years ago

“good service paid for delivery on both occasions as was just outside of time .”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,183 reviews