Harrod Horticultural Reviews

4.6 Rating 11,193 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,193 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 23rd April 2025

221

Anonymous

Anonymous // 01/01/2019

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“I was very impressed with the way I was kept informed of delays in delivery. The replacement cylinders for the window openings arrived when expected, were easy to install and are working perfectly.”

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Posted 3 years ago

“the goods have always arrived in a timely manner and safely, although liquid.”

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Posted 3 years ago

“The supports are good quality and are performing an excellent job”

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Posted 3 years ago

“Items missing were quickly supplied”

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Posted 3 years ago

“Always ahead of the field with terrific products and amazingly affordable prices.”

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Posted 3 years ago

“My horse chestnut tree and I find the price and carriage of your leaf miner moth pheromone extraordinarily high. A little cheaper than the other people’s, but really?”

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Posted 3 years ago

“your supports maintain the look I want - luxuriant planting, all safely kept in place and protected from our Cornish winds.”

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Posted 3 years ago

“I was happy with my sneeboer tools. Built to last. They are very expensive though. The item I particularly wanted always seems out of stock.”

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Posted 3 years ago

“Price and even delayed delivery was acceptable. The lack of response to emails wasn't.”

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Posted 3 years ago

Thank you for your recent order and review. We are sorry to hear that you have not received a reply to your email. We aim to reply to customers emails within 24 Hours (excluding weekends), however, during peak season we may not be able to reply in our usual prompt manner. We have searched our records and regrettably, we are unable to locate your email. Please can you kindly re-send your email to customerservices@harrod.uk.com and we will deal with this immediately. We look forward to hearing from you soon.

Posted 3 years ago

“Quality and delivery were good”

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Posted 3 years ago

“Prompt and precise.”

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Posted 3 years ago

“My item did not arrive despite several verbal and written confirmations that it would arrive on 30th June. It never did. I had to contact Barclaycard to obtain a refund as I could not obtain one directly with you, although one was agreed with yourselves but of course did not materialise. I will not buy anything from you again. Communication and customer service non existent.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your refund has been processed and we apologise for any inconvenience caused.

Posted 3 years ago

“I ordered a product with wrong measurements and the customer care team were marvellous. They arranged for my product to be collected and reordered the correct item.A very pleasant and efficient admin team .I felt I was receiving proper customer care and not just lip service.”

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Posted 3 years ago

“Packages were wrapped really well.”

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Posted 3 years ago

“We ordered several bags of Strulch from Harrod Horticultural, online. We hadn't ordered from them before, but were pleased with the price and delivery - everything went smoothly.”

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Posted 3 years ago

“I was happy with the quality of the product I purchased from Harrod. Also the variety of products are extensive and the level of service extremely good.”

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Posted 3 years ago

“Ordered stock item through their website and got notified it is out of stock. Phoned to ask, and was told that it must be an error as it hasn’t been in stock for a while. Disappointed.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“I am really cheesed off at the late delivery of my latest order . I would prefer an honest warning that the item is out of stock with no expected arrival date than have 3 or 4 promises of delivery which get subsequently pushed back Also not impressed with assembly instructions which need beefing up”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bord Raised Beds are bought-in products and we are completely in the hands of our suppliers regarding stock dates. We are also sorry that the assembly instructions are not clear, we will also forward your comments to them regarding this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“We bought a large 7 x 3 meter aluminium fruit cage. Apart from some hassle with the door hinges it went up easily and we are delighted with it.”

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Posted 3 years ago

“Took a while to items to arrive. We understand there was a delay but took a lot longer than expected and we kept getting emails to say the items would arrive in the next two weeks but they took longer. Perhaps be more honest with expected delivery time.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,193 reviews