“ordering easy and secure, delivery very good kept informed also . have not used product yet as weather very poor .”

Posted 5 years ago

“Sorry. My second to last order was terrible.”

Posted 5 years ago

“I have just received a request to review an order when I have yet to receive the order - after over a month - which hasn't stopped them sending email after email for other products. Understand difficult circumstances but the delivery has just been delayed for I think the 3rd time?”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“My order was dealt with promptly and I was kept up to date with its progress until it was delivered as promised.”

Helpful Report

Posted 5 years ago

“I haven’t received the the item yet so am not sure what rating to give but Harrods have emailed me for a review so I’ll do my best. This was a Christmas present but they gave me plenty of notice that it wouldn’t come until late January so no complaints on that front. I expect the quality will be good but can’t give higher than 3 stars until I get to see the product.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“Very rapid dispatch”

Helpful Report

Posted 5 years ago

“Still waiting! I ordered a geo propogator as a Christmas gift. I ordered it well before Christmas but here we are on the 16th January 2021 still waiting! To be fair, I’ve had several emails from HH informing me that my order is delayed and I do appreciate that these are exceptional times and that stuff being imported may be delayed. (If indeed these propogators are coming from overseas). Estimated delivery in now the end of Jan. So I can’t review the product as I’m still waiting!”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Excellent service. I was disappointed that the Burgon and Ball scoop I ordered for my husband was out of stock for Christmas but I was most impressed with the caring and regular emails l I received keeping me up to date with latest estimates on delivery dates. The money wasn't taken for my order until it came in and I knew my order had not been forgotten - most important aspect of customer service. Well done! I shall shop again at Harrod for my husband's gardening gifts!”

Helpful Report

Posted 5 years ago

“Easy online ordering & prompt delivery”

Helpful Report

Posted 5 years ago

“The vegetable cage and large plant supports were better than I thought they would be Perfect for my garden and great protection for plants”

Helpful Report

Posted 5 years ago

“Mmmmm mmmmm mmmm. Mmmmmnnnnnnnn”

Helpful Report

Posted 5 years ago

“Surprised at the packaging!”

Helpful Report

Posted 5 years ago

“I have ordered through Harrodsburg Horticultural for several years. The service is always excellent and usually very quick. Naturally there were some delays in delivering some goods in early 2020 due to the pandemic problems, but always there was explanation and assurance of continuing support. The hardware is always of excellent quality.”

Helpful Report

Posted 5 years ago

“My sister and brother in law wanted vouchers from you for Xmas, so they where very happy to have received them. Thanks again”

Helpful Report

Posted 5 years ago

“Product purchased fine. As it should be. Only used Harrod again as using voucher received for poor service and multiple damaged goods on last purchase. Extortionate delivery charges eliminated any voucher savings though and irritated they think of Perth, Scotland as Highlands & Islands. I'd recommend they find a courier that's not trying to fleece their customers. Last time I buy from this company.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate the delivery tariff, our carriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 5 years ago

“Excellent service, thank you.”

Helpful Report

Posted 5 years ago

“I ordered a Hotbinand waited for delivery. I contacted Harrods for a likely delivery date . They responded immediately saying the Manufacturer had indicated early in January . The item was delivered on time.”

Helpful Report

Posted 5 years ago

“Very prompt service; everything so well packaged - much appreciated”

Helpful Report

Posted 5 years ago

“The Access FBG Growhouse is an excellent quality product, already providing a bright spacious growing environment for our allotment seedlings. I was immediately impressed with the build quality of this product and the fact that detailed printed assembly instructions are provided. Unlike so many flat pack furniture items and appliance instructions today, which only provide pictures, these included detailed text for the sequence. The manufacturers, Access, also offer a series of comprehensive online videos. Although, I did note some very slight variations in the sequence between the video and the printed version. One other minor observation; I'd consider installing the 'L' brackets (feet) onto the vertical legs earlier in the process; you either have to invert the entire frame, when assembled, or install them at the base of the legs in situ. This is to avoid moving the frame out of alignment.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

About Harrod Horticultural: