Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Paying over £2,300 for a few metal planters is all well and good. But then receiving them on site and realising that we needed another day to put them together! Over 300 screws for 5 planters!”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you were disappointed with your order. We do advise on our website that the Harrod Metal Planters are self assembly items. However, we have passed you feedback onto our Web Team to see if they can make this information clearer on our website. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Very smooth from purchase to delivery. A good selection and good quality too.”

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Posted 5 years ago

“Good, as ever.”

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Posted 5 years ago

“Received hoop and PVC cover very promptly despite the current covid delays. Product exceptionally strong and cover exceeded my expectations having super strong zips. Looking forward to putting it to test.”

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Posted 5 years ago

“Product is good and solid but a few bolts were missing when eventually delivered. Fortunately we had some others the right size but as it had taken many weeks more than expected for delivery We were not impressed by the lack of care taken with the packing.”

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Posted 5 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and we will investigate the points you raised with our warehouse manager. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“I had spent many months trying to find/make the right netting and frame to cover my pond. I'd almost given up hope when I chanced upon Harrod Horticultural's website. I couldn't believe my eyes when I spotted the exact item I had in my mind. So I ordered it straightaway and within days the frame & netting arrived in the longest heavy duty cardboard tube I'd ever seen. Easy to put together, netting to stop most leaves, and light & easy to lift off; just perfect. I will certainly recommend the company to anyone who needs 'Just the right thing' for their garden. HH are sure to have it.”

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Posted 5 years ago

“Brilliant service. The planters arrived very quickly and were very well packaged.”

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Posted 5 years ago

“Excellent service. Everyone I spoke to was polite and helpful.”

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Posted 5 years ago

“I've always received excellent service from Harrod Horticultural.”

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Posted 5 years ago

“Excellent service and product”

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Posted 5 years ago

“I have yet to receive my purchase!”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer Planting Trowel is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“The service at HH has been terrific. There was a delay in filling my order because of lockdown restrictions and the team kept me fully updated and I received my order at the earliest opportunity.”

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Posted 5 years ago

“I have purchased several items from you previously and I was therefore completely confident that when purchasing my greenhouse from you it would be a good choice. I was not disappointed. Thank you.”

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Posted 5 years ago

“Good website, but for queries - great staff, very helpful and prompt service. Also, quick delivery, well packaged etc. If out of stock, regular updates.”

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Posted 5 years ago

“Very disappointing as the order was incomplete. The lack of detail regarding the components only added to the frustration. My first Harrod experience and it wasn’t good”

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Posted 5 years ago

Thank you for your order and review. We are very sorry to hear that you had items missing from your order and understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Very happy with the service I received from Harrod Horticultural. Easy to order online, I was kept informed on the progress of my order and the goods arrived promptly”

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Posted 5 years ago

“I have been a Harrods Horticultural customer for a couple of years now and I never cease to be amazed at how helpful the staff have been with my "projects". Nothing is too much trouble for them and there is always someone on hand to offer advice on the products.”

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Posted 5 years ago

“Excellent service . Order came as promised”

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Posted 5 years ago

“good products maybe a bit pricey but don't bank on delivery times being honoured and i have ordered things pre-covid so not just in the current circumstances. when you place an order it does not mention a stock problem until after the order is completed.”

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Posted 5 years ago

“Excellent service from this company. Ordering online was straight forward and delivery was within 3 days. What's not to like.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews