Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I'm very disappointed with the service we received this time, especially as it has always been so good in the past. Our order arrived with parts missing, which made it impossible to put together. In the meantime, the chickens were able to break in and destroyed the strawberry plants, the old protection having been removed to make room for the new fruit cage. By the time we were able to put it together and order the braces to finish it off, we were outside the 30 day limit for free delivery. Andrew, the customer services manager, told us that it would be honoured any way. It wasn't and it took a further phone call to sort it out. The braces themselves did not arrive and I had to phone again. When I ordered the braces, I added a pair of hinges and a latch for our old fruit cage and the woman ordered a single hinge. When I phoned up about this and asked to speak to a manager, the young woman was very high-handed and said that she could deal with everything, but had to keep putting on hold while she went to 'discuss it with a colleague'. Nothing about the service received could be described as good.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. After checking we can see that although a free delivery code had been entered this had not applied to your order. We understand that the delivery charge has now been refunded back to you. We also apologise for the misunderstanding regarding the replacement hinge to you fruit cage, and understand the issue has been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Ordered easily and delivered within days. Excellent products and service”

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Posted 5 years ago

“Excellent service, would definitely recommend”

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Posted 5 years ago

“Items were missing from the original delivery the full order has still not fully arrived despite calls to Harrod's”

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Posted 5 years ago

Thank you for your order and review. We are very disappointed to hear of the problems you have encountered with your order. We understand that a member of our Customer Services Team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 5 years ago

“A problem with the length of the fittings. 60.9cm instead of 69cm. Beverley was excellent at sorting this out and eventually 4 fittings arrived the correct length.”

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Posted 5 years ago

“I ordered a raised bed which was out of stock but only for a week or so. On the day it was due in stock I was sent an email saying it was further delayed by around a month. I cancelled the order. Comms were actually great and no quibble when I cancelled but poor that I couldn't get an advertised product within 5-6 weeks given the original delivery timescale.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber, which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Excellent service received, the order process was good and I was kept updated about order progress and delivery. When I contacted them about a faulty bolt they responded straight away and sent a replacement next day”

Harrod Horticultural 5 star review on 26th April 2021

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Posted 5 years ago

“The service is great, the delivery is quite fast (considering what world we are living in). People are a pleasure to deal with.”

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Posted 5 years ago

“Very happy with my purchase”

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Posted 5 years ago

“Delays in delivery of raised bed but was kept informed of progress.”

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Posted 5 years ago

“Even though out of stock , they kept me up to date on when to expect them. Quality was as good as always.”

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Posted 5 years ago

“Always guaranteed great service, swift delivery and excellent quality.”

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Posted 5 years ago

“The bird netting I ordered is working well. It’s stopped those pesky birds getting to my recently planted plants.”

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Posted 5 years ago

“Swift delivery and everything ordered in place. Good selection on all things garden. Will be using them again no doubt”

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Posted 5 years ago

“I ordered, and received new netting for a fruit cage which I Purchased from you msny years ago. The quality was good, the netting arrived very promptly, was easily fitted and hopefully will last as long as the original purchase.”

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Posted 5 years ago

“Very prompt answer to my request for spares followed by a speedy delivery”

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Posted 5 years ago

“Great service and advice thank you”

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Posted 5 years ago

“The product is first class and I was happy with the service. The packaging was quite difficult.. a great deal of tape! but I got there in the end.”

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Posted 5 years ago

“Very quick delivery, there was slight damage (rubbed paint) but touch up paint was sent promptly. I have made some adjustments in order to hang wind chimes.”

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Posted 5 years ago

“The raised beds were easy to assemble on my own. Quick delivery and plenty of information regarding delivery. If I had more room I would buy more!”

Harrod Horticultural 5 star review on 24th April 2021

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews