Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Item ordered 14/3 and still not arrived on 24/4. Had hoped to use long before now. Very disappointed”

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Posted 5 years ago

Thank you for your order and review. Please accept our sincere apologies for the delay in despatching your item. Whilst most of our products are manufactured by ourselves, regrettably the Galvanised Steel Modular Beds are a bought in product and we are completely in the hands of our suppliers regarding stock dates. We understand that your order has now been despatched and we would like to apologise once again for any inconvenience caused.

Posted 5 years ago

“My order arrived quickly and I am very pleased with my purchase.”

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Posted 5 years ago

“Responded well to the problems. Delay in first delivery but it did arrive on time as scheduled. Replacement also arrived OK. First table had parts missing and badly distorted. Returned. Second table still not perfect still some distortion but felt it was acceptable. Disappointed as having spent a lot of money I expected perfection.”

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Posted 5 years ago

“Good email communication and prompt delivery.”

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Posted 5 years ago

“Very pleased with my fire bowl, good price too.”

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Posted 5 years ago

“I purchased a raised bed from Harrod and the service and quality have been excellent. I would have no hesitation in recommending Harrod for on-line service.”

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Posted 5 years ago

“Excellent product and excellent delivery”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“no sign of my order and being asked to review it!!”

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Posted 5 years ago

Thank you for your recent order with Harrod Horticultural and also for your comments regarding the 'product review' request which you have received from us. Currently, our website automatically sends an e mail to all customers 28 days after their order has been placed, regardless of whether the order has been despatched and delivered or even delayed. We appreciate that feedback cannot be provided until you have received your goods and understand that you cannot always reply to our request immediately. Please accept our sincere apologies for any inconvenience caused.

Posted 5 years ago

“The raised bed that I purchased is very good and is good quality wood, it will give me a good few years service.”

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Posted 5 years ago

“Beautiful products, speedy delivery. Wish I had known about Harrods before. Will definitely use again”

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Posted 5 years ago

“Brilliant service delivered earlier than stated will always buy from Harrod Horticultural”

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Posted 5 years ago

“Swift delivery of 2 large metal arches. A mix up over 2 missing parts was quickly and courteously dealt with.”

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Posted 5 years ago

“Excellent company. Very good quality items. I changed my mind about how the first support would look in my garden. Panicked! It was about to be delivered. I rang Harrod and asked if I could cancel. They were very kind and understanding and suggested the wire obelisk instead of the heavier duty pyramid support. They refunded my pyramid support including delivery. I bought the obelisk instead. It looks lovely installed with a new clematis. I also bought some Biochar. I'm hopeful.”

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Posted 5 years ago

“Excellent service for telephone enquiry and for delivery”

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Posted 5 years ago

“Very pleased with my plant supports. Very good quality.”

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Posted 5 years ago

“Excellent, received order within days and had updates”

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Posted 5 years ago

“I phoned Harrods regsrding a gift voucher rrceived i had chosen the item i wanted customer services were very helpful and took all detsils the ordrr arrived 5 days later good service”

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Posted 5 years ago

“Excellent service. Good advice on the phone. Very helpful.”

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Posted 5 years ago

“Excellent service and very happy with the quality! Great customer service.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews