Harrod Horticultural Reviews

4.6 Rating 11,181 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

Ms Dawn Barnes

Anonymous

Anonymous // 01/01/2019

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“High quality, does everything expected.”

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Posted 2 years ago

“Harrod slot and lock systems are excellent and very versatile. The tubes are easy to cut and the joints well made apart from the witness of injection molding not being removed. BUT beware do not allow delivery when out. My consignment was delivered to the same number house in another road. Only luck reunited me with my delivery as no tracking information was available. Delivery was by Tuffnells, who must be viewed as very questionable.”

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Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the items you ordered did not meet your expectations. Please be assured quality control is of the utmost importance to us and we have passed your comments on to the relevant department for them to look into. We also apologise for the problems you encountered during the delivery of your goods by Tuffnells. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Excellent service. Goods arrived quickly and efficiently”

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Posted 2 years ago

“Really pleased with the ultrafine insect mesh. Good quality product and delivery was prompt & goods were well packaged.”

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Posted 2 years ago

“Excellent website good choice. Easy to order from. Delivered well packaged, undamaged and exactly on time. Well done Harrod Horticultural.”

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Posted 2 years ago

“I saw your advert in a gardening magazine for fruit tree sleeves. The ordering process was easy and delivery was quick. Well packaged. Very pleased.”

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Posted 2 years ago

“Very prompt delivery”

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Posted 2 years ago

“Ordering is easy: delivery fast and efficient: customer service very good.”

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Posted 2 years ago

“my order arrived very promptly with clear instructions for assembly and suggested location/use.”

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Posted 2 years ago

“Two self assembly trellis arrived without instructions and only fixings for one. The lady I spoke to was not apologetic, would not send a hard copy in post despite me saying I did not have a printer and difficult to read on phone as eight pages. These were unclear instructions. I was assured they were easy to assemble before I purchased. I would definitely disagree and had to pay to have them done. The fixings took 5 days to arrive. I was very disillusioned with your company.”

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Posted 2 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves on offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We can confirm that hard copies of instructions are always available and can be posted to our customers if required. Please accept our sincere apologies for any inconvenience caused.

Posted 2 years ago

“Sturdy well built and easy to put together. Should last years.”

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Posted 2 years ago

“Harrod always deliver very quickly. Website easily navigated.”

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Posted 2 years ago

“Excellent service. Prompt delivery”

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Posted 2 years ago

“Ordered some new connectors for my vegetable cage, and the order was dealt with quickly and they arrived within three days.”

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Posted 2 years ago

“Good professional service, fast and efficient.”

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Posted 2 years ago

“I bought the Cherry Trees and Fruit Tree Sleeves (having given up on trying to keep the cherry trees within the boundaries of a fruit cage!). I managed to cover about 10 branches, and it's worked extremely well! I like that the zip ties are reusable, and the mesh seems sturdy enough that it will last for several years.”

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Posted 2 years ago

“Ordered HH’s Node Trellis System Kit. Excellent quality and our clematis is already climbing away. Instructions were excellent. There was a small piece missing and the customer service team answered my email speedily and arranged for the relevant part to be sent, which was received within 24 hours.”

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Posted 2 years ago

“Exactly what I was looking for at a reasonable price. Prompt delivery and best of all they do the job and blend into the borders”

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Posted 2 years ago

“Had to wait for product but was kept well informed”

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Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in-house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order however, we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Excellent product, well made. Arrived very well packaged.”

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Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,181 reviews