Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Prompt efficient service”

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Posted 6 years ago

“Efficient service with good products well packaged and timely.”

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Posted 6 years ago

“Excellent product. Really pleased with my plant supports which are already in use helping my dahlias stand tall and proud.”

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Posted 6 years ago

“Good product, well designed but instructions could be less generic and more specific.”

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Posted 6 years ago

“I was most impressed with the response I received with my wish to return fence panels which I found to be not what I needed. The member of staff to whom I talked was very helpful.”

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Posted 6 years ago

“The Website said 3-5 day delivery from order. One week later I emailed and was told it was on its way. Two weeks later I tried again. Phones and spoke to someone who said it would be despatched the following week .....The following week spoke to someone else (again) who said it would be despatched the following week ..... Following week it arrived. Throughout the month wait, no correspondence or updates of any kind so kept in the dark at all times. Hopeless. Love the arch, not worth the money though, maybe 1/2 would be about right, but glad to have it now it’s arrived.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“Excellent stuff”

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Posted 6 years ago

“The service I received from Harrods was very good from ordering to delivery and I wouldn't hesitate to use them again.”

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Posted 6 years ago

“Accurate and professional.expensive but quality”

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Posted 6 years ago

“Order through the website was easy and delivery was prompt. But it would be helpful if the instructions to erect the fruit cage had included those for the corner brackets within the text instead of as a separate sheet. It seemed to be one step forward, two steps back at times. Having to disassemble bits always annoys.”

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Posted 6 years ago

Thank you for your recent order and review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with the instructions for your Fruit Cage. Your comments have been forwarded to our Design team for them to amend the product instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 6 years ago

“Service from Harrods is good, delivery not so much. My fruit cage was literally left at may front door, driver didn’t give me chance to open my garage before off loading it. On calling Harrods to complain, my delivery charge was reimbursed without question.”

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Posted 6 years ago

“We were disappointed by the product which looked far less attractive than we had hooed”

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Posted 6 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team for there perusal. Thank you once again for your order.

Posted 6 years ago

“Absolutely fantastic trellis really pleased”

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Posted 6 years ago

“Quality always shows. Reliable company and service.”

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Posted 6 years ago

“The website works well, and Harrod Horticultural liaised with me following the placement of my order so that I knew when to expect my delivery.”

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Posted 6 years ago

“The order was dealt with very expeditiously, all in all I was very satisfied with the service.”

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Posted 6 years ago

“Happy healthy plants and GOOD customer service. I will definitely buy from them again 🌱”

Harrod Horticultural 4 star review on 2nd June 2019

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Posted 6 years ago

“Recommend this company to everyone....excellent service with quality products.”

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Posted 6 years ago

“Order processed promptly by 'phone. The very pleasant and helpful service was appreciated. Delivery was within stated time and quality of product is excellent”

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Posted 6 years ago

“Very fast and easy.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews