Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“you didnt ship my order for ages, when i emailed replies were automated messages.Then refunded my money. thanks for nothing.”

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Posted 7 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. It is company policy to keep our customers as up to date as possible with regards to delays and we will be investigating the reasons as to why this was not communicated with the relevant departments. Your order was cancelled and refunded to you as per your request. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“The staff that I dealt with at Harrod Horticultural were friendly, helpful and well-informed. The small problems that cropped up during the design and fabrication of of my bespoke pergola were dealt with quickly and generously. Most important of all, the finished structure has taken my, already pretty, garden to new heights. It is fair to say that everyone that has seen it in situ and planted up has been overwhelmed at the sight. I am very grateful to the company for an unrivalled product.”

Harrod Horticultural 5 star review on 24th June 2019

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Posted 7 years ago

“Ordering was strait forward and the delivery was prompt. All aspects were very good. Would use again”

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Posted 7 years ago

“Very helpful customer service enabling me to make exactly the right purchase and goods have always arrived when expected and been of excellent quality.”

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Posted 7 years ago

“Service was prompt and efficient”

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Posted 7 years ago

“Always speedy, The last purchase, a folding pruning saw, does the job, but is a little hard to open and close.”

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Posted 7 years ago

“Fast delivery & good quality products”

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Posted 7 years ago

“Prompt delivery, well packed, easy assembly.”

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Posted 7 years ago

“I wasn’t that happy with one of the products I received; it was as per the catalogue small print but I still can’t see why you don’t make it differently. It also took nearly three weeks to respond to my enquiry.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We can confirm that our Strawberry Cages are not supplied with fitted covers, however, we have forwarded your suggestion onto the relevant department to review. Thank you once again.

Posted 7 years ago

“Very pleased with purchase very helpful staff on telephone. The plant supports I purchased I was so pleased with I ordered another 6. These are the perfect answer to flopping boarders”

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Posted 7 years ago

“Excellent service, goods delivered quickly.”

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Posted 7 years ago

“Everything I have ever bought here has been of great quality and exactly as described. It’s always sent quickly and received in good order. I would recommend this company without reservation”

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Posted 7 years ago

“Efficient and speedy.”

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Posted 7 years ago

“Speedy delivery great range of stuff you cant easily find elsewhere”

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Posted 7 years ago

“very good service order received and dispatched very quickly highly satisfied with speed and service thank you”

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Posted 7 years ago

“Excellent service, prompt delivery and quality product.”

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Posted 7 years ago

“Delivery as promised goods arrived undamaged. Sturdy product straightforward to install.”

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Posted 7 years ago

“Good prompt service. Have recommended Harrods Horticulture to a friend who wants some peony trumpets. Thank you.”

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Posted 7 years ago

“I am still waiting for plants I ordered in may, the only good thing is customer services were very good to sort it out so I will now receive my plants hopefully on the 23rd June. Lets hope they do actually arrive. The email I received about said plants actually came from a different company which is very confusing, having said that I just want my plants.”

Helpful Report

Posted 7 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. We understand that your plants have now been received and we would like to apologise once again for the delay and inconvenience caused.

Posted 7 years ago

“Very glad I bought these planters from Harrod Horticulture as they are just the right height for what I wanted without bending to low & to keep my plants maintained. Easy to put together. Very glad I got them.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews