Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I purchased a Sneeboer fat trowel and hand fork last month I received the tools in a few days and was very happy with the prompt and efficient service and communication from the staff in the mail order department The products I purchased are of excellent value and quality and I will recommend them to anyone”

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Posted 7 years ago

“The netting seems so far to have defeated the pidgeons.”

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Posted 7 years ago

“Excellent product. And delivery etc was fine. The only problem I had was with getting the advertised discount code applied”

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Posted 7 years ago

“Goods as ordered and well packed, arrived in good time”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Cutesy plugs arrived and growing nicely. I did have to wait a while for the delivery but I guess we were waiting for the little seeds/ plantlings to do their thing. Can't rush nature. Oh and you get a useful information booklet on how best to treat your plants. Thank you.”

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Posted 7 years ago

“So far nothing but delays. We have been promised delivery on 2 days so far and nothing has materialised. Still waiting to see if the third promised delivery date is kept to.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Lovely great quality product Fantastic addition to our garden Some fittings fell out the parcel during delivery but a new set provided promptly when requested”

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Posted 7 years ago

“The order of two obelisks came on time and I am thoroughly pleased with them. They were easily constructed and didn’t take long to do. Having two people to build them makes life much easier. I would recommend the company and the product to one and all.”

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Posted 7 years ago

“arrived on time in good condition”

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Posted 7 years ago

“Product as ordered. Doing the job and produce growing just great. Great service.”

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Posted 7 years ago

“Purchased their metal wall trellis panels With black coating. Very pleased with the quality of the product , would have given 5 stars but they were let down by their delivery contractor who damaged an item in transit which was replaced by Harrod when reported to them. Would recommend them for quality of product.”

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Posted 7 years ago

“Very good service and quality products”

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Posted 7 years ago

“I had a problem with the plants I purchased. The problem was resolved and suitable plants arrived in hast. Thank you”

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Posted 7 years ago

“Poor customer service -no reply to email after 4 days and had to contact by phone. The obelisk I purchased will not fit together and was expensive so I thought I was getting a quality item”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We aim to respond to all customer emails with 24 hours excluding weekends. However, due to the recent volumes of emails we have received, unfortunately we have been unable to reply in our usual prompt manner. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“I ordered some anti cabbage white soft netting for my brassica cage online as the quality and delivery time looked very good. When I received the order confirmation the expected delivery time was a lot longer than I thought so I made a telephone enquiry as I needed to fix the netting and plant before my holiday. As promised it arrived within 3 days and I am very pleased with the product.”

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Posted 7 years ago

“Exactly what I asked for with good delivery time and it's already being used. Thank you.”

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Posted 7 years ago

“Quality product and service will shop again.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews