Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“1st class service every time”

Harrod Horticultural 5 star review on 9th June 2019

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Posted 6 years ago

“This is the third arch we have ordered. They are solid structures that once put up will last year. The previous ones are now covered in roses. Follow instructions carefully and you will be fine. Really pleased. Again !”

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Posted 6 years ago

“Excellent website and a service to match”

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Posted 6 years ago

“Always a fast reliable service”

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Posted 6 years ago

“Although there was a slight delay in delivery I was kept informed. The goods were of excellent quality and very well packaged. Assembly was straightforward with good instructions and plenty of fixings. Very soon we had a very nice raised bed with liner ready for planting. I will definitely order from Harrodsburg again.”

Harrod Horticultural 4 star review on 8th June 2019

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Posted 6 years ago

“Prompt delivery.”

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Posted 6 years ago

“I am very happy with my Harrod Horticultural purchase: I received exactly what I ordered (canes for my bean plants) quickly, nicely wrapped, and the price was not extortionate.”

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Posted 6 years ago

“Harrod was recommended by a friend, so I had hoped to have a good experience - however that sadly couldn't be further from the truth. The service is simply appalling. Harrod's delivery driver caused damage to my property when dumping the heavy parcels across my front garden and flower beds. When I sent the CCTV showing this to Harrod, they claimed that they couldn't see the video (despite the clip being accessed multiple times). They then washed their hands of the matter, blaming the courier company that they had employed and saying that it was for them to deal with it (despite the fact that there is no way of me contacting them and Harrod has failed to provide any details). Instead, Harrod's view is that it is not their problem - excellent customer service! On top of that, the products themselves are poor quality. Whilst I understand that wood is a natural material, and that there will be some variation, it is clear from the photos included that multiple planks are warped and/or cut to the wrong lengths. The quality control is appalling, and again Harrod is not interested in resolving the matter. If you needed a definition of a company to avoid dealing with - Harrod definitely fits the bill!”

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Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse. We understand that the issues have been reported to our carriers and we are awaiting an outcome from them. We are also sorry to hear that you have has issues regarding the quality of the wood your received for your Timber Raised Beds. The planks used to make our Timber Raised Beds are pre-cut and are pressure treated prior to delivery into our warehouse. As wood is a natural product, the timber will sometimes change shape to suit certain weather conditions. However, quality control is of the upmost importance to us and is monitored regularly and we will be investigating this matter further with the relevant department. A member of our Customer Service Team has been in contact with you to resolve the issues you have experienced and we would like to apologise for any inconvenience caused.

Posted 6 years ago

“Ordered 2 raised timber beds on line - arrived safe and sound within a few days, everything intact, no problems.”

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Posted 6 years ago

“I have ordered a number of accessories from HH over the years and hopefully will continue to do so. Their merchandise is good quality and does what it says in the brochure. I am very happy with the results. In addition, the delivery is prompt and first rate.”

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Posted 6 years ago

“The fruit cage I purchased was excellent and of high quality. My only complaint would be instructions could have been a little more detailed, but I think a lot of it is straightforward once you put the cage together. Mine was very large so took time. When I needed help customer service helped. Allen keys as part of the strengtheners would have been helpful.”

Harrod Horticultural 5 star review on 7th June 2019

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Posted 6 years ago

“AN EXCELLENT EDGING TOOL”

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Posted 6 years ago

“On 24th April I ordered an additional vegetable cage to go with the 2 you supplied us 3 years ago. It was delivered promptly - the packing tube was severely damaged but luckily the contents survived. Having first telephoned, but finding you reluctant to accept a phone order, I had ordered online - simple enough. But the reason for phoning was that I also wanted a quote for a bespoke net to fit a cage over one of 4 raised beds you had supplied us with 10 years ago (still doing the job despite needing a few repairs to rotted corner posts and base planks). The dimensions were noted, and I was advised I would receive a quote in due course - not necessarily “by return”, but within the 30 days eligibility for free delivery. Disappointingly, I never heard anything further, so gave up.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and a quotation will be received shortly. We apologise for any inconvenience caused.

Posted 6 years ago

“Easy to order from website. Goods delivered fairly quickly, well packaged.”

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Posted 6 years ago

“The vegetables I ordered arrived carefully packed in biodegradable material. Delighted with them. The only thing is that I wish I had received a bit more notice as per when the items were due to arrive.”

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Posted 6 years ago

“Excellent service. The pegs are ideal and for a good price. Highly recommended.”

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Posted 6 years ago

“Excellent and well made strong supports and well packaged.”

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Posted 6 years ago

“Very quick and efficient”

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Posted 6 years ago

“Can't fault the service at all”

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Posted 6 years ago

“First class, quick delivery great product thank you.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews