Harrod Horticultural Reviews

4.6 Rating 11,183 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

219

Anonymous

Anonymous // 01/01/2019

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“Speedy delivery and items very well packed”

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Posted 3 years ago

“Stock a very good range of products. Not cheap, but very good. Prompt delivery and well packed. Have used them for many years”

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Posted 3 years ago

“Have ordered a variety of plant supports (all trial and error for me) , each one has been of the highest quality, extremely pleased with every one of them”

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Posted 3 years ago

“We have been shopping with Harrod's for longer than we care to remember. Their quality of goods and service are exemplary.”

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Posted 3 years ago

“Prompt, efficient delivery. A beautiful product. Maintenance free. Love them.”

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Posted 3 years ago

“Superb quality product, first class delivery. Excellent service.”

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Posted 3 years ago

“The weed sheet and pegs are excellent quality. Very pleased with my purchase.”

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Posted 3 years ago

“Top end of the market for gardening equipment. You can buy cheaper elsewhere if you shop around but you do get quality products here. The customer service has also been good”

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Posted 3 years ago

“I have bought two spades from you & although you suffered deliver problems because of covid you always kept me informed. The service was excellent & so are the spades.”

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Posted 3 years ago

“We are very pleased with the vegetable cage we ordered. It was very easy to put together and looks very neat andvtidy.”

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Posted 3 years ago

“So easy to order on-line. Quality product delivered promptly, thank you.”

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Posted 3 years ago

“Excellent honeymoon arch. Well made easy to put together. Sturdy. Delivery was a while but that is down to supply issues generally in the current climate. Kept well informed by the company.”

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Posted 3 years ago

“I ordered products which did not arrive. I phoned Harrod and was told that the items were not in stock. Why could you not have emailed me at the time of order to inform of this and to expect delays? The items took, from memory, 3- 4 weeks to arrive. Product good but delivery and customer care ( your employee was not at all friendly) were not up to scratch. however I will not be put off by one poor experience and will use you again”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We apologise for any inconvenience caused.

Posted 3 years ago

“first class products and service”

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Posted 3 years ago

“Excellent service as usual!”

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Posted 3 years ago

“Excellent service and quality of goods received.”

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Posted 3 years ago

“Good service and the product is high quality.”

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Posted 3 years ago

“Very nice raised beds. Relatively easy to assemble. Recommend using an impact driver to screw the wood together. We had an issue with the delivery company but would buy from Harrod again”

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Posted 3 years ago

“Delivery excellent. product correct and quality true to standards. No criticism.”

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Posted 3 years ago

“Terrible. Ordered material from them, which never appeared. I rang 4 times over a six week period to chase delivery. Each time I was told the same thing, it was in the warehouse and would be delivered next week - it never was. I can only assume it was never there, so the company could hold onto the money. Why should four different people not tell me the truth. Cancelled the order and will never use this company again.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,183 reviews