Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“My order took much much longer than was said on the website. Because I really needed the product, I called the customer service and I have been told that they will send it in the same day with one day delivery. Took another week to get it. Happy with the product, not happy with the delivery and customer service.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept our sincere apologies for any inconvenience caused.

Posted 5 years ago

“Good Quality Products delivered on time and in good condition”

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Posted 5 years ago

“Delayed delivery but good product. Easy to assemble and sturdy.”

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Posted 5 years ago

“No problem with service - ordered online and eventually recieved product.. My problem is with the complete and utter lack of instructions . Not even a photo or diagram - is it really that hard to include?”

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Posted 5 years ago

Thank you for your order and review. We are sorry that the assembly instructions were missing from your order. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that a member of our Customer Services Team has now forwarded the instructions to you. We sincerely apologise for any inconvenience caused.

Posted 5 years ago

“goods arrived promptly and as described on the company website”

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Posted 5 years ago

“Excellent.”

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Posted 5 years ago

“Excellent quality, efficient service.”

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Posted 5 years ago

“Purchased a two Bay compost bin. High quality materials and delighted with the end product. Takes quite a while to put it all together, and you need some DIY skills to get it right, but well worth the effort.”

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Posted 5 years ago

“Terrible!!!”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber which we source externally for your Raised Bed. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Our greenhouse is performing extremely well, it was relatively easy to erect with the whole family helping, & we are very satisfied with it.”

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Posted 5 years ago

“the product took 6 weeks to arrive , with no explanation really why it was delayed . when contacting the company to find out where it was , was told that it had arrived and will be delivered week after and then when it didnt rang again and was told it was not in .”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“With high demand for raised beds my order delivery date was put back twice, but I was kept fully informed. Everything arrived safely and well packaged. Clear instructions made assembly very easy. The materials are of a good quality.”

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Posted 5 years ago

“The items arrived at the time designated. They were well packed and arrived safely. Assembly, where appropriate, was not too difficult. I am very pleased with the finished items, an obelisk and two trumpets, all in Lichen Green.”

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Posted 5 years ago

“Great service from start. Quality of product purchased is fantastic and price reflects this. Southwold dining set just what we were expecting. We were kept up to date re delivery (longer than normal due to COVID times). Delivery was by Harrods own team who were friendly and worked to COVID rules.”

Harrod Horticultural 5 star review on 19th May 2021

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Posted 5 years ago

“The website was easy to use and service was quick.”

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Posted 5 years ago

“Product delayed once, sometimes understandable. Delayed a second time disappointing! Still waiting! Ordered hoops before so quality should be good.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“I ordered several obelisks which were very well packed ,easy to put together & an asset to the garden”

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Posted 5 years ago

“The delivery process was not really good enough, I ordered 4 raised bed, the first arrived in two consignments even though sent together. The last three arrived together 6 days after being told they would arrive and after having been out of stock for several weeks despite being given dates when they would be dispatched. In the meantime I had made a fifth raised bed from materials bought from a builders merchant. Customer services were prompt in their reply but what I needed was the goods.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 5 years ago

“Helpful on phone and answered queries on delivery.”

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Posted 5 years ago

“Delivery of two raised bed butterfly nets including frames . Fast delivery ‘ top quality and excellent securing points”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews